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Ecommerce and Transportation Specialist

Bernhardt Furniture Company
United States, North Carolina, Lenoir
1839 Morganton Boulevard Southwest (Show on map)
Dec 19, 2024
Job Description:

We are seeking a highly motivated and experienced Ecommerce and Transportation Specialist to join our dynamic team. This role requires a blend of e-commerce expertise, logistics knowledge, and strong customer service skills. The ideal candidate will be responsible for managing our e-commerce accounts, ensuring smooth order fulfillment, and overseeing daily transportation operations for Ecommerce accounts.

Key Responsibilities:

Ecommerce Account Management:

  • Provide superior customer service to our Ecommerce accounts.
  • Efficiently process orders and respond to customer inquiries via email and phone.
  • Troubleshoot and resolve customer issues promptly.
  • Build and maintain strong relationships with Ecommerce accounts.
  • Collaborate with internal teams to ensure smooth order fulfillment.
  • Utilize our Product Information Management (PIM) system, Salsify, to maintain accurate product information.
  • Generate and analyze reports to identify trends and opportunities for improvement.
  • Identify and implement process improvements to enhance efficiency.


Transportation Operations:

  • Manage daily transportation operations, including scheduling and routing shipments.
  • Work closely with carriers to ensure timely and cost-effective deliveries.
  • Monitor shipment progress and resolve any issues that may arise.
  • Implement best practices to optimize transportation processes.


Qualifications:

  • 3+ years of experience in e-commerce, logistics, or transportation.
  • Strong understanding of domestic transportation regulations and procedures.
  • Proficiency in Microsoft Office Suite, especially Excel.
  • Experience with PIM systems, such as Salsify, is a plus.
  • Excellent communication and interpersonal skills.
  • Strong analytical and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Detail-oriented and organized.

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