Senior Program Manager, Community Affairs - (25-OMAC-103000-059)

The intent of this job description is to provide a representative summary of the major duties, locations, and responsibilities performed by incumbent(s) in this job. Incumbent(s) may not be required to perform all duties in this description, and incumbent(s) may be required to perform work-related tasks other than those specifically listed in this description. This job description is not a "contract" between the employee and the Authority. The job duties and essential functions may be changed at the discretion of the General Manager.

At DC Water, we provide more than 700,000 District of Columbia residents and 24.6 million annual visitors with essential water, wastewater, and stormwater services. DC Water also provides wholesale wastewater treatment services for 1.8 million people in Montgomery and Prince George's counties in Maryland, and Fairfax and Loudoun counties in Virginia. We aspire to be known for superior service, ingenuity, and stewardship to advance the health and well-being of our diverse workforce and communities. To achieve this vision, we commit to our shared mission every day-exceeding expectations by providing high quality water services in a safe, environmentally friendly, and efficient manner.

The Senior Program Manager, Community Affairs is a liaison to impacted communities, sharing resources and updates with residents and stakeholders, and listening to their concerns. The work includes boosting DC Water's presence on the ground during an incident and working in partnership with other District agencies to address issues that arise and help customers. This role is responsible for responding to questions and concerns of DC Water customers, community leaders, government officials and other key stakeholders, and promoting the overall mission of DC Water. Also, responsible for proportionate share of public outreach during city events, public meetings, government agency meetings, and other opportunities to communicate about the work of the Authority.

• Serves as a liaison to impacted communities during emergencies and significant service disruptions.
• Shares resources and updates with residents and stakeholders and documents their concerns and issues.
• Keeps Chief Communications and Stakeholder Engagement Officer, EVP, Vice President, Marketing and Communications and Director, Community Affairs informed about customer and community concerns, and advises them on recommended communications and mitigation efforts.
• Works in partnership with other DC Water departments and other District agencies to address issues that arise and help customers.
• Researches, develops and prepares information and resources for use in presentations and outreach efforts.
• Attends various public meetings upon request, or as designated by the Chief Communications and Stakeholder Engagement Officer, EVP, Vice President, Marketing and Communications and/or Director, Community Affairs, providing professional responses to complex public concerns and issues. Conducts presentations at public settings, as needed.
• Consult on press materials and social media content providing updated information on a variety of issues relative to DC Water.
• Provides recommendations to OMAC senior management staff regarding the development and formulation of policies and procedures that impact DC Water programs.
• Coordinates with external agencies such as the District Department of Transportation and the District Department of Public Works, including participation in community events and in the development and dissemination of outreach materials.
• Partnership development will be a critical skillset for this position. As part of DC Water's goal to further expand on its existing community partnerships among federal and District agencies and community organizations across the city, special focus is now being placed on expanding our partnership base among social service agencies and organizations (volunteer efforts), in a much more robust way than in previous years. The incumbent will be responsible for taking the lead in creating/executing a detailed plan for engaging these agencies and organizations in this regard.
• Participates in a proportionate share of public outreach events and meetings hosted and/or attended by DC Water, which will often require working both after hours on weekdays, and during weekends. Other critical roles in this regard include assistance in scheduling pre-event site visits, coordinating detailed logistics for event team members, and serving as a day-of event point-of-contact on site.
• Performs other duties and projects as assigned at the discretion of the immediate supervisor.

Supervisory Responsibilities: N/A

Key Working Relationships: Maintains close working relationships with DC Water's Departments of Engineering and Technical Services and Government and Legal Affairs. Interfaces with appropriate officials of local jurisdictions, as well as vendors, who prepare outreach materials under the direction of the incumbent.

The qualifications listed below are representative of the knowledge, skill, and ability necessary for an individual to perform each essential responsibility satisfactorily. Reasonable amounts of training are provided.

Required Skills & Qualifications

Preferred Skills & Qualifications

*The work environment characteristics described in the physical requirements section of the required skills & qualifications table are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities.

At DC Water, our people make us an industry leader. Join a group of thinkers, innovators, and problem solvers focused on protecting life's most precious resource in the nation's capital.

• Take pride in your work. We provide an essential service and do work that matters. A career at DC Water is an exciting opportunity to help improve the environment and make a lasting difference for the community.

• Connect to a strong culture. Everything we do is grounded in our shared values-accountability, trust, teamwork, customer focus, safety, and wellbeing.

• Be your true self. We are an inclusive organization that embraces diversity, and we recognize and celebrate employees' individuality and unique contributions.

• Build your skills and career path. We are committed to developing a future-ready workforce by helping our employees develop skills for the jobs of tomorrow.

We are proud to be an EEO/AA employer M/F/D/V.

We maintain a drug-free workplace and perform pre-employment substance abuse testing

The Americans with Disabilities Act prohibits discrimination against "qualified individuals with disabilities".

If a reasonable accommodation is needed to participate in the job application or interview process, to

perform essential job functions, and/or to receive other benefits and privileges of employment, please

email complianceada@dcwater.com.