Technical Support Program Coordinator
 Molex | |
$65,000.00 - $75,000.00 / yr
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life insurance, parental leave
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 United States, California, Fremont | |
 Dec 15, 2024 | |
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Your Job
Molex is seeking a Technical Support Program Coordinator in Fremont, CA. In this role, you will ensure that the support services are well-managed, including technical support ticket tracking, logistics record keeping, project management and database administration. The coordinator will prepare reports, provide accurate documentation, and act as the go-to contact for all tech support related topics. Our Team This role sits within our Optical Solutions Business Unit, specifically within the Technical Marketing & Customer Support team. The primary responsibility of the Technical Support Program Coordinator is to ensure that the TAC (Technical Assistance Center), R&D, QA, and operation teams effectively integrate to form one focused and effective "service bus". What You Will Do * Maintain accurate documentation and compile reports of customer engagement, technical support activities and resolution processes * Integrate data and information from all sources, generating appropriate output for various teams * Compile and update real-time cross-reference list of tickets, RMA, QA, R&D RA, and logistics as well as up-to-date advance replacement inventory information * Monitor advance replacement inventory level in multiple locations based on deployment numbers and FIT data to offer in-time call of order to refill items by module categories and numbers * Trace inter-company PR/PO for advance replacement inventory to complete full execution of orders and track the RA/ repair item's physical location and process * Sort historical ticket information for external and internal review in providing insight on product design issues, field operations and other improvement suggestions Who You Are (Basic Qualifications) * Experience analyzing/compiling technical data & delivering results * Strong customer service & communication skills * Prior Customer Service Experience * Proficiency in Microsoft Office 365 Suite What Will Put You Ahead * Associate's degree in a Science/Engineering or related field * Bilingual (English & Mandarin) For this role, we anticipate paying $65,000 - $75,000 per year. This role is eligible for variable pay, issued as a monetary bonus or in another form. At Koch companies, we are entrepreneurs. This means we openly challenge the status quo, find new ways to create value and get rewarded for our individual contributions. Any compensation range provided for a role is an estimate determined by available market data. The actual amount may be higher or lower than the range provided considering each candidate's knowledge, skills, abilities, and geographic location. If you have questions, please speak to your recruiter about the flexibility and detail of our compensation philosophy. Hiring Philosophy All Koch companies value diversity of thought, perspectives, aptitudes, experiences, and backgrounds. We are Military Ready and Second Chance employers. Learn more about our hiring philosophy [1] here. Who We Are As a Koch company, Molex is a leading supplier of connectors and interconnect components, driving innovation in electronics and supporting industries from automotive to health care and consumer to data communications. The thousands of innovators who work for Molex have made us a global electronics leader. Our experienced people, groundbreaking products and leading-edge technologies help us deliver a wider array of solutions to more markets than ever before. At Koch, employees are empowered to do what they do best to make life better. Learn how our [2] business philosophy helps employees unleash their potential while creating value for themselves and the company. Our Benefits Our goal is for each employee, and their families, to live fulfilling and healthy lives. We provide essential resources and support to build and maintain physical, financial, and emotional strength - focusing on overall wellbeing so you can focus on what matters most. Our benefits plan includes - medical, dental, vision, flexible spending and health savings accounts, life insurance, ADD, disability, retirement, paid vacation/time off, educational assistance, and may also include infertility assistance, paid parental leave and adoption assistance. Specific eligibility criteria is set by the applicable Summary Plan Description, policy or guideline and benefits may vary by geographic region. If you have questions on what benefits apply to you, please speak to your recruiter. Additionally, everyone has individual work and personal needs. We seek to enable the best work environment that helps you and the business work together to produce superior results. Equal Opportunities Equal Opportunity Employer, including disability and protected veteran status. Except where prohibited by state law, some offers of employment are conditioned upon successfully passing a drug test. This employer uses E-Verify. Please click [3] here for additional information. References Visible links 1. https://jobs.kochcareers.com/pages/culture 2. https://www.kochind.com/about/business-philosophy 3. https://www.e-verify.gov/sites/default/files/everify/posters/EVerifyParticipationPoster.pdf | |