RMA Technician

At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters.

This position is based in Culver City, CA and the candidate must reside in the Greater Los Angeles Area as you will be required to go into the office 5 days a week.

Responsibilities:

• Evaluate and determine the root cause of failure for RMA products

• Troubleshoot and test RMA units to component label

• Record findings in Excel/Sheets/Jira and determine appropriate next step for devices

• Escalate units to engineering team when a root cause cannot be identified

• Work with internal and external teams to review updates to RMA process

• Work with QA team to design, develop and execute test plans for life cycle, unit and regression testing

• Work cross functionally with mobile, backend, hardware and firmware teams to develop new products and features

• Work with customer support and other software teams as a technical resource for any customer issues and patch bugs as needed

• Support internal and external manufacturing efforts for product quality control and bring up

• Work with a truly unique and driven team that comes from a diverse background of different hardware and software roles

Qualifications:

• 1+ year of experience as a test technician

• Associates Degree

• Not afraid to test and debug

• Results-oriented, dependable, and accountable

• Willingness to work autonomously

• Highly organized, can juggle competing priorities and tasks

• Willing to learn and share your knowledge with others

Target Base Salary Range: $38,400 - $64,100 USD

Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate.

#LI-CA1

• 1+ year of experience in testing
• Associates Degree
• Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position

Our U.S.Benefitsinclude:

• Incentive Bonus Plans
• Medical, Dental, Visionbenefits
• 401K with Company Match
• 10 Paid Holidays
• GenerousPaidTime Off Packages
• Employee Stock Purchase Plan
• PaidParental & Family Leave
• and more!

EEO Statement

Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic.

We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team.

We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com.