IT Business Partner

Benefits Start Day 1 for Full-Time Colleagues - No Waiting Period!

For more information about our benefits, see below!

We are proud to be a member of the Rentokil family of companies, the global leader in Pest Control and other services across more than 90 countries. We pride ourselves on being a trusted partner to many of the world's leading brands and serve consumer and business customers across multiple industries. We are extremely proud of our legacy of excellence and constantly work to fulfill our mission to "protect people, enhance lives, and preserve the planet."

What do our IT Business Partners do?

This role is a key IT role that is embedded within the business, understands both the strategic objectives and current challenges, and works within the organizational structure of IT to ensure these needs are satisfied. Both a relationship builder and a problem solver, the ITBP seeks to develop an environment of mutual trust and respect, while reinforcing the notion of IT as a strategic partner to the organization.

Responsibilities include but are not limited to the following:

• Strategic Business Partnership
  • Work closely with the CIO and lines of business and functions to align IT strategy and delivery to business strategy and operational needs
  • Synthesize business strategy, technology translation, demand pipeline, focused on near and longer term IT priorities for the business
  • Manage capital forecast; build consensus across business stakeholders to enable effective investment pipeline management.
  • Support customer with business cost estimates and business case development; maximize ROI
  • Conduct monthly or quarterly delivery reviews with executive leadership (program and operational tailored by LOB)
  • Develop, maintain and continually enhance a communications and messaging strategy - and approval process - across Executives & Key stakeholders.
  • Partner with IT leaders in an endeavor to establish consistent use of internal informational tools across teams.
  • Manage customer expectations and perceptions in order to optimize customer satisfaction. Act as a key escalation point for customers regarding IT issues that have a high operational impact.
  • Hold regular IT strategy, execution & service review meetings with customers (by line of business or function) to review overall IT alignment to business needs. Collaborate with other IT Business Partners to develop key messages and drive consistency in methods of reporting out to the business.
• Program Delivery
  • Direct cross-functional teams to generate & execute technology roadmaps.
  • Align teams and resources to successfully deliver strategic programs. Delivering upon key programs such as M&A, "Best of Breed", and "Employer of Choice".
  • Partner with IT PMO & Enterprise PMO for effective program management, including the alignment of areas of responsibility and continually improving overall program delivery.
• Strategic Partner & Operational Excellence
  • Maintain IT Scorecard for presentation to Executive Leadership. Measure IT effectiveness as a valued business partner. Convey strategies, initiatives and key projects to targeted to increase value.
  • Partner with Global Service Delivery reporting team to develop and/or recommend new or improved reporting tools, as appropriate.
  • Deliver relevant insights and metrics to NA IT Leadership Team related to both department and company goals and initiatives, as applicable. When appropriate, share onward with NA leaders in each line of business.
  • Liaising with and coordinating regional, global & external teams to create and execute product / program implementation plans.
  • Executing comprehensive financial analyses, particularly Total Cost of Ownership (TCO) analyses, to calculate and communicate the total cost of business systems and IT services.

What do you need?

• 4 Year degree in Information Technology, Business or related field required; masters degree is a plus.
• IT strategy development through executive engagement. Customer focused, with consultancy and business analyst skills.
• Has worked in two or more of the following IT functions: Applications, Infrastructure, Operation, Service Delivery.
• Building & fostering relationships across department lines, and encouraging opportunities for collaboration to reach a goal.
• Adept at communications and engagement with executives
• Proactive and anticipatory in their thinking
• Displays up to date knowledge of significant areas of operational and/or development environments
• Well versed at working across all levels of the organization
• Good all around high-level technical knowledge; must be able to sort the technical wood from the trees
• Able to interact and liaise between multiple technical teams (and customers, when appropriate) to move open issues forward to agreement and/or resolution
• Customer Service techniques ensuring that full account is taken of customers' needs (real and stated) in the delivery of IT services
• Service level agreements & Operational level agreements
• Must pass pre-employment background screen

Why Choose Us?

A career with the Rentokil family of companies can be a professional trajectory filled with opportunity. We pride ourselves on being a world-class team that rewards high performance, and we love to promote from within. We offer competitive pay and many of our roles offer performance incentives.

Below you'll find information about some of what we have to offer. All Full-Time Colleagues qualify for the following and Part-Time Colleagues qualify for most benefits after they meet certain criteria.

Click here to read more about our Total Rewards Program which includes:

Professional and Personal Growth

• Multiple avenues to grow your career

• Training and development programs available

• Tuition Reimbursement benefits (for FT Colleagues)

Health and Wellness

• Full-time colleagues are eligible to begin enrollment immediately upon hire with benefits starting on day 1

• Health benefits including Medical, Dental, Vision, Disability, and Life Insurance plus much more

Savings and Retirement

• 401(k) retirement plan with company-matching contributions

Work-Life Balance

• Vacation days & sick days

• Company-paid holidays & floating holidays

• A company mindset that prioritizes health, safety, and flexibility

We are looking for individuals who want to make a difference where our customers live and work. Is that you?

This company is a Drug Free workplace.

Rentokil is committed to complying with all Federal, State, and local laws related to the employment of qualified individuals with disabilities.

Know Your Rights - Workplace Discrimination is Illegal

Pay Transparency - Nondiscrimination Provision

California residents click here to review your privacy rights.

By applying to this position, you consent to receive an initial text message to collect your communication preferences. Message and data rates may apply. You can opt-out any time.