Director CPE Services

Altice USA
United States, New York, Bethpage
Dec 02, 2024
Altice USA Altice USA is a cutting-edge communications, media, and tech company. We connect people to what matters most to them; texting with friends, advertising that resonates, or binge watching their favorite show. Our differentiated approach centers around technologies that push the envelope and deliver the ultimate customer experience. We're building a workforce that attracts and retains the best talent, not only to meet the needs of our customers, but that also reflects the diverse communities we serve. Job Summary We are seeking an experienced and innovative Director of Backend Services to lead the development and execution of backend services that support the core functionality of Customer Premise Equipment (CPE). The successful candidate will be responsible for building scalable, reliable, and high-performance backend software components and APIs that enable seamless interaction between external systems and CPE devices. This includes orchestrating solutions for data collection, device control, communication frameworks, configuration management, and code deployment to CPE devices. Responsibilities Define and execute the roadmap for backend services that support CPE devices and systems. Provide strategic direction for backend architecture, development processes, and best practices. Collaborate with product managers, architects, and other stakeholders to ensure alignment between business goals and technical execution. Lead the design and development of APIs and services that enable external systems to interact with CPE devices for monitoring, control, and provisioning. Architect and oversee systems that support data collection and analytics from CPE devices, ensuring scalability and performance. Develop frameworks for device communication, ensuring security, reliability, and ease of integration. Build mechanisms for orchestrating device configuration, management, and provisioning. Guide the development of automation tools for device code deployment, ensuring seamless upgrades and patching processes. Oversee the integration of backend systems with orchestration platforms for real-time control and monitoring. Establish and monitor KPIs to assess the performance and reliability of CPE services, driving continuous improvement initiatives based on data-driven insights. Oversee the planning, execution, and delivery of major projects related to CPE orchestration, ensuring they are completed on time, within scope, and meet quality standards. Lead a team of backend engineers, providing mentorship, guidance, and career development opportunities. Work closely with DevOps, frontend, and network teams to ensure seamless integration between backend services and the broader infrastructure. Collaborate with security teams to ensure all backend systems comply with security standards and industry regulations. Partner with QA teams to ensure rigorous testing and quality assurance processes are in place for all backend services. #LI-LP1 Qualifications Bachelor's or Master's degree in Computer Science, Information Technology, Engineering, or a related field. An MBA or equivalent business degree is a plus 10+ years of experience in software development, with at least 5 years in a leadership role managing teams responsible for software development of backend services Proven track record of delivering large-scale, mission-critical projects on time and within budget Experience in a fast-paced, technology-driven environment, with a strong understanding of the challenges and opportunities in CPE orchestration Preferred Qualifications: Experience with CPE management platforms Knowledge of telecommunications or networking technologies Familiarity with edge computing frameworks and orchestration tools Altice USA is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law. Altice USA, Inc. collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law. Applicants for employment with Altice will never be asked to provide money (even if reimbursable) as part of the job application or hiring process. Please review our Fraud FAQfor further details. This position is identified as being performed in/or reporting to company operations in New York State. Salary ranges are supplied in compliance with New York State law. Pay is competitive and based on a number of job-related factors, including skills and experience. The starting pay rate/range at time of hire for this position in the posted location is $155,509.00-$222,156.00/year. The rate/range provided herein is the anticipated pay at the time of hire, and does not reflect future job opportunity. .