Protective Services Officer

The Protective Services Officer (PSO) augments the UC Davis Police Department's efforts to enforce all state and federal laws, the regulations of the University of California, and UC Davis Medical Center security-related policies and procedures. The PSO will be primarily assigned to the UC Davis Medical Center but may be assigned to other facilities within the health system depending on organizational needs.

PSO security and safety responsibilities extend to all medical facilities owned or operated by UC Davis Health. Individual assignments or responsibilities are dependent on activity, calls for service, identified issues that require a security-based resolution, identified need for security assistance, or at the direction of the Security Managers or their designees.

The PSO receives direct daily supervision through a PSO Supervisor who reports to Management in charge of the Program. Specific tasks are routine and assigned by a higher authority. Completed work and decisions made are not reviewed when performed within the established policy and procedures of the unit. Work and decisions made are subject to review and supervisory approval when not covered by policy, procedures, or established guidelines.

When performing security-related duties, PSO's duties include but are not limited to:

• Responsible for promoting a safe healthcare environment by serving as a deterrent to criminal activity or behavior that violates policy and/or the law
• Maintain vigilance
• Conduct rounds
• Provide escorts
• Assume fixed posts
• Open and secure entryways and exits
• Protect staff from verbal and physical aggression
• Provide conflict resolution
• Prepare reports documenting responses to calls for service in support of UC Davis PD documentation
• Complete a daily activity report
• Other duties as assigned

Apply By Date: January 30, 2025, at 11:59 PM (Interviews and recruitment may occur at any time throughout this active recruitment)

Minimum Qualifications

• Must have a High school diploma, GED, OR equivalent experience/training
• Must have a valid California Driver's License (CA DL) as this position may require the use of company vehicles
• Must have a current State of California Security Office Guard Card OR a temporary work Guard Card permit, pending clearance from the State of California Bureau of Security and Investigative Services (BSIS)
• Must complete the International Association of Healthcare Security and Safety (IAHSS) Basic Certification within 90 days of hire
• Excellent oral, written, and verbal communication skills to convey clear and concise information to management, the general public, staff, and students such as giving directions, writing reports/incidents, explaining policy and procedures, and encouraging others to comply with requests
• Ability to maintain effective working relationships and to deal courteously with the general public, patients, staff, faculty, students, peers, supervisors, and subordinates
• Ability to perceive the possibility of hazardous situations, react quickly, and take appropriate action, based on established policies and procedures and departmental guidelines
• Must adhere to the University of California, Hospital and Departmental Policies & Procedures
• Ability to function and work in a diverse work environment
• Make appropriate behavioral changes after performance appraisal and/or counseling
• Conduct yourself professionally and courteously, representing UC Davis Health in a positive way
• Demonstrate good judgment in handling situations not covered by written or verbal instructions
• Maintain confidentiality of all patient health information and all other sensitive information
• Coordinate with others to ensure adequate coverage for breaks and shift changes
• Ability to work independently and follow through on assignments with minimal direction
• Ability to maintain a professional work appearance including wearing a company-provided uniform and a ballistic vest
• Ability to maintain a professional demeanor under stressful conditions and utilize conflict resolution skills
• Ability to use tact and diplomacy, patience, and courtesy in dealing with a wide variety of individuals
• Excellent oral, written, and verbal communication skills to convey clear and concise information to management, the general public, staff, and students such as giving directions, writing reports/incidents, explaining policy and procedures, and encouraging others to comply with requests
• Ability to maintain effective working relationships and to deal courteously with the general public, patients, staff, faculty, students, peers, supervisors and subordinates
• Ability to perceive the possibility of hazardous situations, react quickly, and take appropriate action, based on established policies and procedures and departmental guidelines

Preferred Qualifications

• One (1) year of demonstrated recent experience working in the security field, law enforcement, or military
• Demonstrated proficiency in the exercise of defensive tactics
• Ability to carry and correctly and safely use handcuffs
• Knowledge of and adherence to the University of California Hospital and Departmental Policies & Procedures

Key Responsibilities

• 65% - Patient/Staff/Visitor Safety/Prevention/Protection of Organizational Assets
• 15% - Service/Assistance/Communication
• 10% - Report Writing
• 5% - Other assigned duties but not limited to:
• 5% - Smoking Enforcement
  
  

Department Overview

The Protective Services unit assists in providing for the protection and safety of the University of California Davis Health community (faculty, staff, students, patients, and visitors) and property as needed and as prescribed by state law, the University of California Davis Police Department, General Orders, and University of California Davis Health policies and procedures.

POSITION INFORMATION

• Salary or Pay Range: $23.00 - $26.72
• Salary Frequency: Hourly
• Salary Grade: 139
• UC Job Title: MED CTR SCRTY OFCR
• Number of Positions: 10
• Appointment Type: Career
• Percentage of Time: 100% Full-time
• Shift Hours: Variable (12 hours) (shift differential may apply)
• Location: Variable locations within UC Davis Health Campus, Sacramento, CA
• Union Representation: SX-Service Workers
• Benefits Eligible: Yes
• Hybrid/Remote/Onsite: This position is 100% on-site

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources, and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial, and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.

If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations, and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html.

* High-quality and low-cost medical plans to choose from to fit your family's needs
* UC pays for Dental and Vision insurance premiums for you and your family
* Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
* Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Access to free professional development courses and learning opportunities for personal and professional growth
* WorkLife and Wellness programs and resources
* On-site Employee Assistance Program including access to free mental health services
* Supplemental insurance offered including additional life, short/long term disability, pet insurance, and legal coverage
* Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
* Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here
* UC Davis cares about building a community, which is why we provide resources to enhance diversity, equity, and inclusion as well as Employee Resource Groups (ERGs) to support our staff

Physical Demands

• Standing - Continuous 6 to 8+ Hours
• Walking - Continuous 6 to 8+ Hours
• Sitting - Occasional Up to 3 Hours
• Lifting/Carrying 0-25 Lbs. - Occasional Up to 3 Hours
• Lifting/Carrying 26-50 Lbs. - Occasional Up to 3 Hours
• Lifting/Carrying over 50 Lbs. - Occasional Up to 3 Hours
• Pushing/Pulling 0-25 Lbs. - Occasional Up to 3 Hours
• Pushing/Pulling 26-50 Lbs. - Occasional Up to 3 Hours
• Pushing/Pulling over 50 Lbs. - Occasional Up to 3 Hours
• Bending/Stooping - Occasional Up to 3 Hours
• Squatting/Kneeling - Occasional Up to 3 Hours
• Twisting - Occasional Up to 3 Hours
• Climbing (e.g., stairs or ladders) - Occasional Up to 3 Hours
• Reaching overhead - Occasional Up to 3 Hours
• Keyboard use/repetitive motion - Occasional Up to 3 Hours

Environmental Demands

• Chemicals, dust, gases, or fumes - Occasional Up to 3 Hours
• Loud noise levels - Occasional Up to 3 Hours
• Marked changes in humidity or temperature - Occasional Up to 3 Hours
• Operating motor vehicles and/or equipment - Occasional Up to 3 Hours
• Extreme Temperatures - Occasional Up to 3 Hours
• Uneven Surfaces or Elevations - Occasional Up to 3 Hours

Mental Demands

• Sustained attention and concentration - Frequent 3 to 6 Hours
• Complex problem solving/reasoning - Occasional Up to 3 Hours
• Ability to organize & prioritize - Frequent 3 to 6 Hours
• Communication skills - Frequent 3 to 6 Hours
• Numerical skills - Occasional Up to 3 Hours
• Constant Interaction - Frequent 3 to 6 Hours
• Customer/Patient Contact - Continuous 6 to 8+ Hours
• Multiple Concurrent Tasks - Occasional Up to 3 Hours

Work Environment

• LIVE SCAN/FINGERPRINTING REQUIRED: This position may process patient property and handle cash, cash equivalents, and valuables as a result of job functions. The PSO must be fingerprinted as part of the Police Department because of access to systems that access criminal history (CLETS)
• Must have no felony record
• This position participates in the DMV Pull Notice
• Must be able to physically support law enforcement in restraining and apprehending combative subjects
• Must be able to roll and lift 40 Lbs. security signs 10-20 ft.
• Must be able to sit, stand, and walk for long periods in an environment dealing with sick, injured, hostile patients and visitors
• Must be able to sit, stand, or walk in inclement weather conditions
• Must be able to work overtime as required by the Department
• Working hours include weekends, nights, and most holidays
• The work schedule varies on a 6-month rotational basis
• Must be able to work at variable locations within UC Davis Health Campus, Sacramento, CA

Special Requirements

• This is a critical position, as defined by UC policy and local procedures, and as such, employment is contingent upon the successful completion of background check(s), including but not limited to criminal record history background check(s)
• The duties or functions of this position include the handling of cash (or cash equivalents)
• This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures, and training requirements

Diversity, Equity, Inclusion and Belonging

At UC Davis, we're solving life's most urgent challenges to bring a fuller, healthier, and more resilient world within reach. We grow from every challenge we take on and we don't just maintain - we improve. We recognize that creating an inclusive and intellectually vibrant organization means understanding and valuing both our differences and our common ground. The most comprehensive solutions come from the most diverse minds and you belong here. As you consider joining UC Davis, please explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education, and our latest efforts to outgrow the expected. The University of California, Davis is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age, or protected veteran status.

For the University of California's Affirmative Action Policy, please visit https://policy.ucop.edu/doc/4010393/PPSM-20.

For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Because we want you to be seen, our recruiting process at UC Davis fosters authenticity, diversity, and inclusion. Studies have shown that some people may not apply for jobs unless they meet every single qualification. Each unique role at UC Davis has a set of requirements and you could be perfect for this role, or you could be perfect for the next role! Don't meet all the requirements? We still encourage you to apply! #YouBelongHere #CA-ZM