INFRASTRUCTURE APPLICATION SUPPORT ENGINEER - O365 EMAIL ADMINISTRATOR - REMOTE IN CA

University of California Office of the President
$144,000 - $168,000
United States, California, Oakland
1111 Franklin Street (Show on map)
Dec 05, 2024
Apply for Job Job ID 74779 Location Oakland Full/Part Time Full Time Add to Favorite Jobs Email this Job Job Posting For UCOP internal applicants, please login to the internal candidate gateway at: Jobs at UCOP UC OFFICE OF THE PRESIDENT At the University of California (UC), your contributions make a difference. A world leader producing Nobel and Pulitzer Prize recipients with over 150 years of groundbreaking research transforming the world. Choose a career where you can leverage your knowledge, skills and aspirations to inspire and support some of the greatest minds in the world, and those who will follow in their footsteps. Working at the University of California is being part of a unique institution, and a vibrant and diverse community. At the University of California, Office of the President, we propel our mission through impactful work locally, in government centers and systemwide. We are passionate people, serving the greater good. The University of California, one of the largest and most acclaimed institutions of higher learning in the world, is dedicated to excellence in teaching, research and public service. The University of California Office of the President is the headquarters to the 10 campuses, six academic medical centers and three national laboratories and enrolls premier students from California, the nation and the world. Learn more about the UC Office of the President Department Overview As a security first organization, Technology Delivery Services (TDS) is part of the Information Technology (IT) Department. The TDS teams include Information Security, Planning (architecture and PMO), Application Development, HR & Payroll Development, Infrastructure, and Client Services teams. We maintain an innovative, inclusive, and supportive work environment. Position Summary Responsible for designing, building, deploying, and maintaining the IT infrastructure applications using the latest technology. Administer, manage and improve on-prem and cloud-based email applications and/or services such as Office 365, AWS Simple Email Service (SES), Entra ID and Data Loss Prevention. Collaborate with team members to provide Tier 2 and 3 support for additional infrastructure applications such as Box, Citrix and OnBase. Recognize security threats and actively implement prevention or mitigation controls. As a member of a security first organization, must monitor critical vendor communication and respond to security incidents as they arise, which may include weekends, holidays and non-working hours. Collaborates, defines, sets, implements and enforces standards and policies. Key Responsibilities 60% Microsoft 365 System Administration (Email) and AWS Simple Email Service (SES). Installs, customizes, tests and implements the supported applications, servers, and utility programs based on design documents. Provides Tier 2 and 3 technical support and analysis for technical solutions. Addresses high complexity and high-risk requests in a timely and professional manner using discretion as needed. 30% Applies advanced systems/infrastructure concepts to perform highly complex technical functions. Proposes and implements highly complex system enhancements (software and hardware updates) that will improve the performance, security and reliability of the supported systems. Analyzes, acquires, installs, and supports applications, systems, and utilities required for supported systems. Demonstrates good judgment in selecting methods and techniques for obtaining solutions. Implement security patches and updates as necessary and in a timely fashion. 5% Attend training sessions, classes and demonstrations when offered. Supplement existing knowledge and skills through technical journals, manuals and other resources. Support other prioritized organization initiatives. Other duties as assigned. Participate in a 24x7 on-call rotation schedule as required. 5% Produce documentation as need for complex tasks so others can replicate. Experience Required Qualifications Min 8 years of IT Operations experience and/or system administration experience. Skills and Abilities Required Qualifications Ability to elicit and communicate technical and non-technical information in a clear and concise manner to meet business needs. Team player that can collaborate with all levels of UCOP organization. Self-motivated and works independently and as part of a team while embracing diverse perspectives of others. Strong troubleshooting and problem-solving skills. Understanding of system performance monitoring and actions that can be taken to improve or correct performance. Demonstrated ability to create M365 Security and Compliance related technologies including sensitive labels and Data Loss Prevention policies. Highly developed knowledge and experience with Windows organization and commands. Experience using PowerShell or similar scripting language. Strong understanding and application of SPF (Sender Policy Framework), DKIM (DomainKeys Identified Mail) and DMARC (Domain-Based Message Authentication, Reporting and Conformance) records. Strong understanding of Microsoft Secure Score and know how to improve it. Understanding of Phishing, Impersonation and Spoofing attacks and how to handle them. Preferred Qualifications Experience leading a team of IT professionals. Experience supporting AWS Simple Email Service (SES), Box, Citrix, OnBase and Entra ID. Education Required Qualifications Bachelor's degree in related area and / or equivalent experience / training Licenses and Certifications Preferred Qualifications ITIL Foundation AWS Certified Cloud Practitioner Job Title Systems Administrator 4 Job Code 000520 Salary Grade Grade 25 Payscale: $144,000 - $168,000 The University of California, Office of the President, is required to provide a reasonable estimate of the compensation range for this role. This range takes into account the wide range of factors that are considered in making compensation decisions including but not limited to experience, skills, knowledge, abilities, education, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be offered a salary at or near the top of the range for a position. Salary offers are determined based on final candidate qualifications and experience. The full salary range shows the growth potential for this position and the pay scale is the budgeted salary or hourly range that the University reasonably expects to pay for this position. Benefits: For information on the comprehensive benefits package offered by the University visit: Benefits of Belonging ADDITIONAL INFORMATION California residents, or those willing to relocate to CA who wish to work onsite, hybrid, or remote, will be considered. Not eligible for Visa sponsorship or transfer. HOW TO APPLY Please be prepared to attach a cover letter and resume with your application. APPLICATION REVIEW DATE The first review date for this job is 12/24/2024. CONDITIONS OF EMPLOYMENT Background Check Process: Successful completion of a background check is required for this critical position. Background check process at UCOP Smoke Free Work Environment: The University of California, Office of the President, is smoke & tobacco-free as of January 1, 2014. UC Smoke & Tobacco Free Policy As a condition of employment, you will be required to comply with the University of California Policy on Vaccination Programs, as may be amended or revised from time to time. Federal, state, or local public health directives may impose additional requirements. EEO STATEMENT The University of California, Office of the President, is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status. For the University of California's Affirmative Action Policy please visit: https://policy.ucop.edu/doc/4010393/PPSM-20. For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination. The University of California, Office of the President, strives to make this job board accessible to any and all users. If you have comments regarding the accessibility of our website or need assistance completing the application process, please contact us at: Accessibility or email the Human Resource Department at: epost@ucop.edu.