Customer Service Representative

Job title:
Customer Service Representative
Location:
Austin, TX

About Us:

Ingersoll Rand Inc. (NYSE:IR), driven by an entrepreneurial spirit and ownership mindset, is dedicated to Making Life Better for our employees, customers, shareholders, and planet. Customers lean on us for exceptional performance and durability in mission-critical flow creation and life science and industrial solutions. Supported by over 80+ respected brands, our products and services excel in the most complex and harsh conditions. Our employees develop customers for life through their daily commitment to expertise, productivity, and efficiency. For more information, visit www.IRCO.com.

Job Overview:

The Customer Service Representative is an integral part of a dynamic and a highly communicative cross-functional team environment working together to build seamless customer service. This position involves detailed interaction with internal and external customers including issuing quotations, order entry, and communicating delivery schedules. It involves communicating clearly with all internal departments and customers/distributors outside the company on a daily basis.

Responsibilities:

• Manage and enter orders into SAP
• Run reports to monitor and correct on line orders to ensure accurate data
  
  
• Communicate with customers via email, Sales Force or telephone regarding open orders, technical information and support in understanding the product.
  
  
• Work with the Shipping, Engineering, Operations, Quality, Product Management, Distributor Development and other pertinent departments to ensure excellent communication.
  
  
• Source information via SAP, lead-time sheets and purchasing tracking log and analyze data to understand trends and communicate the best available information to the customer.
  
  
• Work directly with Scheduling to communicate any requests or changes in order book
  
  
• Create and understand the credit and debit process for returns, damaged freight, pricing and various other issues.
  
  
• Create freight claims for damaged or lost shipments
  
  
• Help resolve accounts receivable issues related to shipping, pricing, etc.
  
  
• Create quotes for units, parts and repair opportunities
  
  
• Communicate and support the Sales team with ship dates, sales opportunities and other information that may be pertinent
  
  
• Complete special projects and perform other duties as assigned.
  
  
• Participate in cross-functional meetings as needed
  
  
• Participate in continuous improvement activities and Gemba walks
  
  

Requirements:

• High School diploma or GED required
• 3+ years of experience with Product and/or customer service
  
  
• SAP knowledge and experience
  
  

Core Competencies:

• Ability to provide First Class Customer Service & Support by e-mail and phone
• Ability to handle multiple tasks in an efficient and professional manner
  
  
• Excellent written and verbal communication skills with the ability to handle internal and external contacts in a positive, assertive and effective manner is required
  
  
• Able to interact and coordinate with internal company resources and vendor resources to resolve issues for customers and distributors
  
  
• XYZ
  
  

Preferences:

• Bachelor's Degree in Business, Marketing, or Technical related field is preferred
• Analytical skills to aid in assessing customer needs
  
  
  • service notifications are a plus
    
    
  
  
  
  
• Sales Force knowledge a plus
  
  
• Ability to use Microsoft Word, Excel and Power Point
  
  

What we Offer:

At Ingersoll Rand, we embrace a culture of personal ownership - taking responsibility for our company, our communities, and our environment, as well as our individual health and well-being. Our comprehensive benefits package is designed to empower you with the tools and support necessary to take charge of your health, ensuring that together, we can continue to make life better. Our range of benefits includes health care options like medical and prescription plans, dental and vision coverage, as well as wellness programs. Additionally, we provide life insurance, a robust 401(k) plan, paid time off, and even an employee stock grant, among other offerings. These benefits are our commitment to you, so you can be your best at work and beyond.

Ingersoll Rand is committed to achieving workforce diversity reflective of our communities. We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations, and ordinances.

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