Remote

Account Manager

Evolve Vacation Rental
parental leave, sick time, 401(k)
United States
Dec 11, 2024
At Evolve, we're on a mission to make vacation rental easy for everyone. Our high-performing, customer-obsessed team runs on curiosity, communication, and accountability-working together to create exceptional experiences for our owners and guests. Whether solving big challenges, delivering outstanding results, or celebrating wins, we approach every day with purpose and passion. If you're ready to join a mission-driven company where every teammate has the opportunity to thrive, Evolve might just be the place for you. Why this role Evolve's mission is to make vacation rental easy for everyone. Unlike DIY or traditional local property managers, Evolve's fresh approach to vacation rental management empowers homeowners and builds trust with guests. The Evolve Account Manager/Dedicated Advisor will develop strong relationships with Evolve owners to ensure success and growth in their partnership with Evolve. They will be a dedicated resource to contribute towards the development of sales strategies by helping an owner maximize their success and achieve their desired goals. Success looks very different for all owners and it will be the responsibility of the Account Manager/Dedicated Advisor to deeply understand every single owner in their book of business and help develop a unique and customized plan to help that owner achieve success long term. By helping as many owners as possible grow a valuable partnership with Evolve the Account Manager/Dedicated Advisor will develop longer-lasting relationships leading to durable growth via increased LTV and owner NPS. What you'll do Retain a high-value book of business of ~150 Evolve owners Grow strong and strategic relationships with existing Evolve owners and work to retain current owners to help reduce churn. Act as a performance expert by delivering key analytical data on owners real estate portfolios. Position yourself as an expert and a go-to resource for Evolve owners to have a one-stop shop for support, success, and growth Be proactive in your book of business Cross-sell additional Evolve service offerings to maximize the value of your book of business while staying up to date on industry news and trends in the short-term rental space. Increase NPS and LTV of book of business through upselling of management tiers, expanded calendar availability, upgraded amenities, additional properties, and other value-add services. Provide market and property analysis to owners to help them identify opportunities to grow their portfolios with Evolve Conduct in-depth monthly and quarterly performance reviews with owners Cross-functional collaboration with all departments internally to provide the best owner experience. Staying up to date on industry news and trends to provide recommendations to owners on potential impacts on their business Capture owner feedback and preferences to inform future product and service roadmaps What makes you a great fit 3+ years of account management experience Travel/Hospitality/ Real Estate Industry Expert Excellent active listening skills and the ability to simplify otherwise complex problems Adaptable and flexible in a rapidly changing environment Professional verbal and written communication skills Analytical, organized and detail-oriented A goal-oriented, competitive mentality Strategic Thinker/ Solution-Oriented/ Problem Solver Direct and clear communicator Willingness to go above and beyond for your colleagues and owners Travel/Hospitality/ Real Estate Industry Expert Real Estate License Mortgage License Linkedin Learning Certifications Proficiency in Spanish preferred Compensation For this role compensation is based on a base plus commission. Our base salary is $76,500. This role is eligible to earn an uncapped monthly commission (with on-target earnings of $22,500 annually) based on team/ individual performance. Location All Evolve team members must live in one of our approved locations by their first day. We can hire from anywhere in the U.S. except D.C. and Hawaii. Some positions may also have restrictions based on compensation in the following states: California, Maryland, New York, Pennsylvania, Rhode Island, and Washington. If you live in Colorado, you can work remotely anywhere in the state, at our downtown Denver office, or a hybrid of both! If you're planning to move soon, please let us know, and we'll be happy to review your application again. California Applicant Privacy Policy \| Evolve How we reward Evolvers We're intentional about offering benefits that empower every Evolver to thrive both professionally and personally because they're more than perks-they're investments in our customer-obsessed, high-performing team. We believe in treating others as they want to be treated, providing benefits that deliver real value, and challenging the status quo to meet the diverse needs of our team. Whether it's helping you take care of your health, plan for the future, or celebrate life's milestones, our offerings are designed to support you every step of the way. Financial Wellness: Industry-competitive pay, equity in the company, and a 401(k) with a 4% immediate vesting match. Family Support: 16-18 weeks of paid parental leave for birthing parents and 10 weeks for non-birthing parents, plus infertility coverage. Health & Wellness: Comprehensive medical, dental, and vision plans (100% employer-paid for individual enrollment), 10 free mental health visits, and pet insurance. Time to Recharge: Generous PTO, RTO (for full-time exempt employees), sick leave, holidays, and a personal holiday to celebrate what matters most to you. Travel Perks: Annual Evolve travel credit after one year and discounts on stays at all Evolve properties. Growth Opportunities: World-class onboarding programs, learning, and development resources to help you grow your impact. Connection: Employee Resource Groups celebrating our diverse communities at Evolve. How we work together With our core values as our guide, every Evolver helps shape the company we want to work for and the people we want to be. We've cultivated a culture of collaboration, care, and responsibility that we can all be proud of, and we're excited to see what you'll bring as your authentic self. Still curious about who we are and what we do? Read more about our business and our culture at evolve.com. EEO At Evolve, we are committed to diversity and inclusion. As an equal opportunity employer, all qualified candidates will be considered for employment without regard to race, color, creed, religion, age, sex or gender (including pregnancy, childbirth, lactation and related medical conditions), gender identity or gender expression, sexual orientation, marital status, national origin, ancestry, citizenship status, military service or veteran status, physical or mental disability, or any other legally protected characteristic. Evolve participates in e-Verify for all positions. If you have a disability or special need that requires accommodation at any point in the hiring process, please let your recruiter know.