Senior Manager, Customer Operations

Our Incora Story is really taking off - we'd love you to join us for the journey.

We are currently seeking an exceptional customer service professional to join us as a Senior Manager, Customer Operations

As the leading supply chain solutions business in the aerospace industry Customers are at the heart of our business.

The Senior Manager Customer Operations The Senior Manager Customer Operations is responsible for overseeing and driving regionally assigned initiatives to organize, develop, implement and grow strategic business relationships with our customers. This position is required to ensure that customer operations are supported through strong business partner relationships, executing deliverables per contractual and industry requirements, and ensuring compliance with budgetary and profitability goals. They will be expected to submit management recommendations, provide guidance and consultation regarding business processes, systems, contract management and development and continuous improvement.

The Senior Manager, Customer Operations will regularly evaluate their customer programs management teams, customer site locations and performance, department and supply chain processes, and the allocation and forecasting of resources in order to deliver a consistent philosophy of customer service and quality, and to secure a recognizable competitive advantage.

About you

Bachelor's degree in the areas of Business Administration, Supply Chain Management, Engineering, or another relevant field of study; partnered with 6-8 years of functional experience in management capacity. Or a combination of relevant education and experience.

• Proven ability to manage internal supply chains/logistics
• Proven experience and abilities in execution of organizational and/or operational changes
• Demonstrated knowledge in contract development and implementation
• Proven ability to build effective management teams
• Demonstrated business acumen in critical thinking applications that drive profitable and ethical decisions
• Prior Profit and Loss responsibilities are preferred

Most importantly you will be passionate about our Incora Values and exceeding customer expectations.

• Courage Take ownership for issues and problems.
• Collaboration Share knowledge and experience with others
• Commitment - Focus on ensuring internal and external customer expectations are met in a timely way.

What Incora can offer you:

An exciting package that includes great salary and benefits you would expect from a growing ambitious company, a chance to work in a first-class brand-new environment but most importantly we will offer you the chance to become part of our Incora story.

• We want you to share in the success of Incora, so every employee is eligible for one of our incentives programs.

• Incora offers 8 Paid Holidays with 2 additional Floating Holidays for all Full-Time employees.
• Full-Time Non-Exempt employees receive up to 80 hours of Vacation per year, increasing with length of service. In addition, they will receive a separate amount of Sick Time.
• Full-Time Exempt employees are part of Incora's FlexTime policy, as well as 80 hours of Exempt Sick time.
• Family friendly policies such as 2 weeks paid parental leave.
• We believe every little helps by offering a generous discount portal only available to Incora employees vis Perkspot.
• Employer paid Group Life Insurance at 1x salary, STD, and LTD.
• Incora offers three (four for California) different health plans with competitive premiums for all full-time permanent employees.
• Incora offers a 401K plan with company match.
• Very importantly we want to be with you to help your career take off and become part of the Incora Story

So, if you feel you have all of this, and want to be part of developing the Incora Story apply now we can't wait to hear from you

We are passionate about Diversity & Inclusion and we welcome applications from all persons regardless of their age, race, gender, disability, religion/belief, or sexual orientation.

Incora is a leading, global provider of innovative supply chain solutions. Our promise to our customers is to reduce complexity and increase reliability so they can deliver mission-critical solutions that improve our world. We exist to enable the mission critical.

With a strong foundation in the aerospace and defence markets, we also utilize our expertise to serve industrial manufacturing, marine, pharmaceuticals, and beyond. We manage all aspects of supply chain from procurement to warehouse management, from logistics to on-site customer services.

We pride ourselves on offering:

• Industry-leading capabilities
• Innovative solutions
• Greater customer value
• Trusted supplier relationships
• Business growth and operational efficiency

Access to certain of the Company's products, materials, and technical data contained in our facility is restricted under the International Traffic in Arms Regulations (ITAR) to "U.S. Persons," which is defined as U.S. Citizens, lawful permanent residents of the United States, or certain individuals admitted to the U.S. as a refugee or who have been granted asylum; and therefore, employment is limited to applicants who meet this "U.S. Person" requirement.Applicants receiving a conditional offer of employment will be required to provide evidence of their U.S. person status to comply with the ITAR requirements.