Key Account Manager

The Key Account Manager is responsible for all aspects of managing the client relationship and drivingsustained growth. In this role, the Key Account Manager will intimately understand their clients' goals,cultivate and grow relationships across several different buyers, and help uncover areas of need to drivenew upsell growth within those accounts. This role will serve as the enterprise relationship owner forIgnite to our most strategic clients, building relationships across the C Suite, especially in the Clinical,Marketing and Digital spaces. This individual should be highly skilled in SaaS based selling in thehealthcare IT/ digital space.

Essential Duties and Responsibilities include the following, although other duties may be
assigned. To perform this job successfully, an individual must be able to perform each essential
duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or
ability required. Reasonable accommodations may be made to enable individuals with disabilities to
perform the essential functions.
-Key performance metrics that the Key Account Manager will be measured against - revenue
growth, ongoing ownership of client strategic account plans, maintaining and growing executive
relationships, quarterly partnership meetings, assessing and managing risk, building
referenceable customers
-Accountable for all aspects of client revenue maintenance and growth
-Responsible for overall client relationship and satisfaction
-Manage all aspects of client renewal and upsell activities
-Record and document all activities via Salesforce. Maintain appropriate documentation to
track/manage assigned book of business. Accountable for creating strategic action plans for the
entire book of business.
-Understand and identify cross sell opportunities to all WebMD Ignite product and service offerings
-Serve as primary point of contact to manage internal and external client escalations
-Partner with internal teams to help define client requirements, identify client's most pressing
problems, and understand industry trends and hot button issues in support of product/ content
development and updates
-Accurately manage client billing, revenue and activity forecasting, performance guarantees, and
annual budget/contract renewals
-Cultivate client relationships to serve as references for prospective new customers
-Monitor the program/product/service delivery to ensure contract requirements and client
expectations are met.
-Manage relationships with clients' other vendor partners, as appropriate and necessary.
-Participate in internal developmental and administrative committees and in external professional
organizations, as appropriate.
-Complete other administrative tasks, such as travel and expense reporting or similar, in a timely
manner.
-Perform responsibilities in a professional manner, meeting the Company's mission and goals.

Qualifications

-Bachelor's Degree or higher preferred
-5+ years of demonstrated success in healthcare IT SaaS sales/ account management
-Preference to experience in the Digital patient engagement space
-Long track record of exceeding revenue goals, especially with a focus on driving upsell/
new business
-Strong written and verbal communication skills
-Experience thriving in self-directed environment

Other Qualifications/Regulations
-Demonstrated ability to identify and close upsell opportunities
-Proven ability to build and maintain client and executive relationships
-Proven ability to manage multiple client's priorities
-Proven ability to manage and work collaboratively in a team
-Proficient in Salesforce & MS Office products (Word, Excel, PowerPoint)

Travel Requirements
-Some travel required, approximately 10 - 25% of the time.

Salary Range: $95,000 - $110,000 + commission