Provider Services Representative

Metropolitan Jewish Health System
United States, New York, New York
Dec 19, 2024
The challenges of affordable healthcare continue to create new opportunities. Elderplan and HomeFirst, our Medicare and Medicaid managed care health plans, are outstanding examples of how we are expanding services in response to our patients' and members' needs. These high-quality healthcare plans are designed to help keep people independent and living life on their own terms. You will: Manage high volume incoming calls, and emails Problem solve and research solutions for the caller Log all calls into computer with details of the call Work within multiple systems with dual screen monitors Maintain a professional dialogue while handling difficult situations with callers High School Diploma or equivalent 3-4 years of experience in customer service in a healthcare environment Prior experience in one or more of the following: Medicare, Medicaid, health insurance, geriatric population and or utilization/care management process is preferred. Bilingual (Russian, Spanish, and Chinese) a plus