Customer Engagement Representative

Location: Blue Bell , PA

About SKF:

SKF has been making the world spin since 1907!

SKF is an industry-leading manufacturer dedicated to a culture of belonging, where our people flourish in an equitable environment that promotes leadership development and career growth. SKF bearings played an integral role in helping Mars Rover collect rock and regolith samples on the planet's surface.

As an SKF team member, you will join 40,000 colleagues from more than 130 countries developing bearing technology and services that make rotation more reliable and sustainable. Sustainability is at the heart of everything we do. SKF aims to have net zero
greenhouse gas emissions at all our production facilities by 2030.

SKF products keep vehicles rolling, power the machines that put food on your table, and even reach into the cosmos as part of the Mars rover mission. Founded in Sweden in 1907, today SKF is publicly traded on the Nasdaq Stockholm with annual sales in 2020 of approximately $10 billion.

Summary:

We are seeking a highly motivated and experienced individual to join our Distribution Customer Service team. This position is the front-line, key contact for our customers and internal sales teams and is responsible for building customer relationships, reviewing customer requirements to ensure compliance with SKF policies and servicing the customer and sales teams with speed, efficiency and professionalism. The ideal candidate possesses experience in customer-facing roles, making data-driven decisions, leadership experience, a customer-centric and full value chain mindset, and a proven ability to handle complex customer situations with professionalism.

Responsibilities:

• Execute SKF Americas strategic vision: One (Americas), Two (Defend), Three (Grow) and Four (Fund)
  
  
  
• Handle customer inquiries and complaints, ensuring swift and effective resolutions
  
  
  
• Build and maintain professional relationships
  
  
  
• Perform root cause analysis utilizing data to identify issues and implement solutions
  
  
  
• Collaborate with cross-functional teams to identify and implement solutions to customer challenges and opportunities
  
  
  
• Provide insights and recommendations to streamline processes and enhance customer experiences
  
  
  
• Customer Service duties including (but not limited to) orderbook management, preparing quotations, answering basic product questions and offering alternatives, entering and tracking orders, and working with factories and planners to expedite deliveries
  
  
  

Qualifications:

• Minimum of 5 years of customer service experience, demonstrating strong leadership skills, a customer-centric and full value chain mindset, and a proven ability to handle complex customer situations with professionalism
  
  
  
• Proficient in Microsoft Excel and Microsoft Suite, with advanced data analysis capabilities
  
  
  
• Exceptional written and verbal communication skills
  
  
  
• Proven leadership skills, with the ability to empower and inspire teams to achieve excellence
  
  
  
• Outstanding organizational, time management, and planning skills
  
  
  
• Proactive decision-maker with a keen business sense and the ability to drive purposeful action
  
  
  
• Entrepreneurial spirit, self-motivated, and dedicated to achieving success
  
  
  
• Proven understanding of customer service metrics and KPIs
  
  
  
• Current working arrangement is hybrid, with Tuesday, Wednesday and Thursday in office; M - F, 10:30 AM - 7:00 PM EST
  
  
  

What You'll Love About SKF:

Rest and Relaxation.
Enjoy a generous PTO policy and 13 paid holidays.

Work/Life Integration.
SKF supports work/life integration, home, family, community, personal well-being and health. Flexible work options available, depending on role.

Diversity in the Workplace.? At SKF, we strive to embed Diversity, Equity and Inclusion in everything we do. By developing a culture of belonging, our people can flourish; leading to an inclusive, equitable environment that promotes leadership, engagement and innovation.

Best in Class Benefits.
SKF cares about the wellbeing of our employees. Comprehensive healthcare options to fit your needs and opt out payment. Added benefits include company paid life insurance, STD, LTD. Supplemental benefits include critical illness coverage, tuition reimbursement, employee discount programs, and much more!

Invest in your Future.
Participate in our 401K program that boasts a 10% employer contribution: 100% match up to 5% of your elected contribution (100% Vested) plus an additional 5% company contribution.



Reports to: Customer Engagement Manager

Location: Blue Bell , PA

Job ID: 21271

SKF provides equal employment [and affirmative action] opportunities to applicants and employees without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability.

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