ServiceNow Developer

Job Summary:

As a leading mid-market IT services solution provider, BDO Digital is seeking individuals to join the ServiceNow practice to complement its portfolio of service offerings.

The ServiceNow Developer will be responsible for developing, configuring, and customizing ServiceNow deployments and modules. This role requires a strong understanding of ServiceNow platform capabilities and the ability to deliver solutions that enhance our IT service management processes.

Job Duties:

• Develops and customizes ServiceNow applications and services, including workflows, forms, and user interfaces, to meet business requirements
• Designs and implements integrations between ServiceNow and other enterprise systems using APIs and other integration tools
• Writes and maintains client scripts, business rules, UI policies, and other custom scripts to enhance functionality and user experience
• Conducts unit testing and support user acceptance testing to ensure the quality and functionality of developed solutions
• Creates and maintains detailed technical documentation for developed solutions and customizations
• Provides ongoing support and maintenance for ServiceNow applications, troubleshooting issues and implementing enhancements as needed
• Works closely with IT teams, business stakeholders, and other developers to gather requirements and deliver solutions that align with business goals
• Communicates with clients in a highly professional and timely manner
• Other duties as required

Supervisory Responsibilities:

• N/A

Qualifications, Knowledge, Skills, and Abilities:

Education

• High School Diploma or GED, required
• Bachelor's degree in Computer Science, Information Technology, preferred

Experience

• Three (3) or more years of experience in ServiceNow development and customization, required
• Four (4) or more years working in conjunction with off-shore teams to deliver solutions, preferred
• Experience in large complex ERP deployment, preferred
• Experience working in a consulting environment, preferred

License/Certification:

• ServiceNow Certified System Administrator and Certified Implementation Specialist, preferred
• ITIL

Software

• Experience with ServiceNow modules, ITSM, ITOM, PM, HRSD, CSM, SecOps, required
• Experience with ticketing systems and remote management tools, required
• Four (4) or more years of experience in JavaScript, HTML, CSS, and ServiceNow scripting, required Four (4) or more years of experience in JavaScript, HTML, CSS, and ServiceNow scripting, preferred

Languages:

• N/A

Other Knowledge, Skills, & Abilities

• Excellent communication skills, professionalism, positive attitude, and desire to learn
• Strong understanding of ITIL processes
• Ability to effectively work both with a team and independently
• Excellent analysis and problem-solving skill
• Motivates team members and maintains a positive attitude/approach
• Ability to react quickly, decisively, and deliberately in high-stress, high-impact situations
• Ability to triage problems, design and identify solutions and appropriately escalate issues in fast-paced environment
• Capacity to work in a deadline-driven environment while handling multiple projects/tasks simultaneously with a focus on details
• Capable of successfully multi-tasking while working independently or within a team environment
• Capable of working well under pressure while dealing with unexpected problems in a professional manner
• Ability to communicate technical issues with non-technical people
• Possesses good work habits, a strong work ethic, and be able to adhere to company work hours, policies, and standard business etiquette

Keyword: ERP, ServiceNow, ITSM, ITIL, IT Service Management, ITOM, PM, ITAM, HRSD, CSM, Integration, GRC, SECOPS