Building Relations Representative

Astound Broadband, the sixth-largest telecommunications provider in the United States, is a leading supplier of cutting-edge technology and communications services-and applicants like you make it all possible. To develop your career, we provide one-on-one training and coaching, a supportive work environment and the opportunity to represent a superior telecommunications company.

Additionally, we offer a robust benefits package, including rewards, recognition and employee discounts to ensure your continued success. With us, you'll stay empowered to do your best work by creating astounding possibilities for local communities and beyond.

Duties and Responsibilities:

* Astound Ambassador to the building and advocates for the building with internal stakeholders
* Negotiate renewal of 40 unit & under contracts to maximize retention of current bulk base while maintaining margins
* As a key member of the renewal team, provide insight into bulk properties in the renewal cycle.
* Facilitate swift resolution to any issues that may arise at the property
* Provide a single point of contact for Property Managers, Owners and Board Members
* Address any building-wide service problems and escalated resident issues
* Consistently communicate pertinent information to the building manager
* Maintain an ongoing relationship to foster a partnering atmosphere
* Conduct a face-to-face visit of their entire property portfolio
* Review quarterly building scorecards with assigned portfolio
* Coordinate and implement all on-boarding and renewal events at a property
* Work to close any gaps in service perceptions between Astound and the property

* Utilize promotional campaigns, onsite activities and internal resources to achieve established goals
* Provide training on all new and existing products and solutions.
* Other duties as assigned

Requirements/Qualifications:

Education: High school diploma or equivalent required. College degree, Associates degree or higher in the related telecommunications field preferred.

What You Bring to the Table:

Experience:
* Previous experience as a Customer Account Manager (CAM) in the Telecommunications/cable or Real Estate industry preferred.
* 2-5 previous sales and/or customer care experience preferred.

Knowledge, Skills and Abilities:
* A high level of professionalism and customer service focus are critical.
* Excellent verbal and written communication skills, ability to multi-task, pay strong attention to detail and thorough follow up skills are required.
* Identify the appropriate internal resources to resolve building related issues. Heavily involved with internal cross-functional teams.

We're Proud to Offer a Comprehensive Benefits Package Including:

• 401k retirement plan, with employer match
• Insurance options including: medical, dental, vision, life and STD insurance
• Paid Time Off/Vacation: Starting at 80 hours per year, and increases based on tenure with the organization
• Floating Holiday: 40 hours per year
• Paid Holidays: 7 days per year
• Paid Sick Leave: Astound allows a number of paid sick hours per calendar year and varies based on state and/or local laws
• Tuition reimbursement program
• Employee discount program

*Benefits listed above are for regular full-time positions

Base Salary: The base salary range in IL for this position is $65,000 - $80,000, plus opportunities for bonus, benefits and commission, if applicable. The base pay range represents the low and high end of the hiring range for this job. Actual pay will vary and may be above or below the range based on various factors including but not limited to relevant skills, experience, and capabilities. It is specific to IL and may not be applicable to other locations.

Our Mission Statement:

* Take care of our customers

* Take care of each other

* Do what we say we are going to do

* Have fun

Diverse Workforce / EEO:

Astound Broadband is proud to be an Equal Opportunity Employer and we are dedicated to cultivating a diverse, equitable and inclusive workplace where employees feel valued, respected and empowered. Discrimination of any kind has no place here. We are dedicated to providing equal opportunities for all employees and applicants, regardless of race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity or expression, genetic information, military, veteran status, and any other characteristic protected by applicable law. We strive to create a culture that celebrates our differences and promotes fairness and inclusivity in all aspects of our business.

FCO (For San Francisco Candidates Only):

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

CCPA Employee Privacy Policy (For California Candidates Only): https://www.astound.com/wp-content/uploads/2023/09/CCPA-Employee-Privacy-Notice.pdf