Supply Chain Specialist

Job Title: Supply Chain Specialist

Job location: Newark, New Jersey

Purpose of the Role

• Provide operational oversight and ownership of account(s) assigned. The Supply Chain Specialist is the Internal OMS expert for the account(s) assigned to them.
• Pursue service excellence, optimum productivity and effective use of time management.
• Act as primary point of contact for customers assigned and back up customers that are supported.
• Work closely with origin counterparts for account(s) assigned to ensure end to end visibility.
• Provide internal and external customer support for account(s) assigned. Resolve customer questions and/or issues in timely manner.
• With Supply Chain Manager support, consistently review of solution for account(s) assigned and recommend areas of continuous improvement.
• Actively engage with implementation regarding new customers (when assigned) in conjunction with the Customer Implementation, Business Solutions, Business Development and IT teams
• Promote new functionality for current customers with guidance from Supply Chain Manager in conjunction with the Customer Implementation, Business Solutions, Business Development and IT teams

Key Accountabilities / Roles & Responsibilities / Tasks

• Ensure operational and systemic compliance in line with customer and OMS requirements
• Ensure customer contact is maintained and regular operation reviews are carried out.
• Lead customer operational calls (minimum every other week unless otherwise signed off by Supply Chain Manager and Director). Maintain Customer log for customer operational calls that can be shared with OMS Management upon request.
• Maintain Customer Relationships at day to day and management level.
• Develop and maintain an in depth knowledge of the customer's business and associated supply chain requirements
• Ensure that daily emails are processed, open issues are resolved and the customer is communicated with in a timely manner.
• Driving operational excellence and improvement with origin and destinations stations by a regular schedule of monitoring and internal reviews
• Review and identify new processes and areas of improvement for Customers that are assigned to ensure continuous improvement and operational excellence.
• Ownership for all Account(s) SOP and Desk SOPs to ensure timely updates and overall accuracy. Every account assigned to have minimum SOP and Desk SOP review and updates twice a year. Customer SOP's to be fully reviewed and shared with Customer minimum twice a year.
• Ownership of all reporting for assigned accounts utilizing all tools available (saved views, report designer as example). Maintain and monitor report library for each account and review and clean minimum once a year.
• Monitor 315 activity for all Accounts and provide weekly reports to carriers to improve overall fill rates. Provide monthly scorecards to Accounts on carrier performance. Work closely with Account(s) and their carriers with target of 90% and above for agreed upon key milestones.
• Ensure QBR's continue to evolve and that reporting is timely, organized and professional. Top 25 customers to either have monthly metric review sessions or QBRs (quarterly) - agreement with Management and Customer only for reduction to twice a year. For other accounts if QBRs not completed at minimum agreed upon metrics to be sent out on quarterly basis.
• Assist in new account start-ups (if assigned) in conjunction with the Project Management & Implementation teams
• Understanding of Account(s) rate schedule(s) and knowledge of how the Account(s) are invoiced and checks / audits are completed to ensure billing is done timely and accurately.
• Ensure account receivables are actioned timely and feedback provided internally for all accounts managed.
• Ensure account records are maintained in a current and accurate state
• Completion of ad hoc projects and/or tasks as needed and assigned by Management

Skills and Knowledge

• Demonstrates a high level of commitment, very dynamic
• Sensitive to urgency and able to work/keep focus under pressure
• Ability to work independently for some of the time and make decisions where necessary.
• Ability to engage and lead discussions
• Strong customer centric focus
• Understanding of Supply Chain Management, PO Management, Origin and Destination processes.
• Demonstrate initiative and ability to think and act in an independent and proactive manner
• Ability to effectively organize workload and meet deadlines.
• Knowledge of in-house application Infor Nexus and CW1
• Strong analytical skills combined with a systematic problem solving approach
• Extensive knowledge in Microsoft office tools: Word, Excel, PowerPoint
• Cross-cultural competence
• Ability to present in front of piers and customers

Role Requirements

• Demonstrate initiative and a forward-thinking approach to the management of the business and its people
• Strong organizational skills and the ability to effectively manage multiple Accounts.
• Interpersonal skills demonstrated in both internal and external relationships
• Ability to work independently and make decisions
• Strong communication skills on all levels internally and externally