Implementation Consultant

ETQ,part ofHexagon Manufacturing Intelligence division is seeking an Implementation Consultant.

Our Company

For more than 30 years, we've been at the service of quality driven people. Every day, we help people and organizations push further and make change happen by offering them the right technology and knowledge to manage risk and protect lives.

ETQ, part of Hexagon, is the leading provider of quality, EHS and compliance management SaaS software, trusted by the world's strongest brands. More than 600 customers globally, spanning industries such as pharmaceuticals, electronics, heavy industry, food and beverage, and medical devices, benefit from ETQ to secure positive brand reputations, enable higher levels of customer loyalty and enhance profitability. ETQ Reliance offers built-in best practices and powerful flexibility to drive business excellence through quality. Only ETQ lets customers configure industry-proven quality processes to their unique needs and business vision. To learn more about ETQ and its various product offerings, visit www.etq.com.

Our Employees

We ensure that each employee is not only aware of our strategic vision; they are a part of it.

This is because we know that our employees are critical components to ETQ's ever-growing success.

Words to describe our culture: caring, driven, integrity, passion, committed, thoughtful, diverse, family oriented, supportive, welcoming, fun!

At ETQ we believe deeply in diversity, equity and inclusion. Quality is best when everyone has a voice. Quality at ETQ is born through diversity, equity, and inclusion in all that we do. Our company celebrates inclusiveness and encourages employees to bring their authentic selves and unique experiences to ETQ. All of our employees add value to our culture, products, and customer experience.

About this Position

This position will also be responsible for maintaining active contact with customers to ensure that the system in place is working appropriately from a functional perspective, The day-to-day duties will include:

* Manage day-to-day operational aspects and scope of assigned projects.

* Review deliverables prepared by team before sharing with client.

* Facilitate team and client meetings.

* Resolve and/or escalate issues in a timely fashion with guidance from the Senior Implementation Consultant.

* Ensure project documents follow standards and are complete, current and stored appropriately.

* Create and execute project work plans and revise as appropriate to meet changing needs and requirements.

* Perform requirements gathering, Design Specification creation and configuration as needed as part of all services projects.

* Specifically, cover application configuration, usage and model fit for existing business processes

* Propose and configure application solutions to meet defined processes.

* Train on Administration/Configuration enabling customers to maintain and deploy future EtQ applications.

* Complete Project Retrospectives, Help Desk calls and expense reports upon completing customer's training.

* Manage client expectations for projects and provide updates for project plans that meet or exceed those expectations.

* Facilitate meetings to communicate Project Status Summary to project team and stakeholders.

* Keep project team informed of changes within the organization as well as general corporate news.

* Effectively communicate relevant project information to superiors and executives.

* Update and maintain a Project Issue Log for all assigned projects.

* Provide customer with Timeline and Issue Log updates, minimum once per week.

* Enter daily timesheets to account for all billable work on projects.

* Respond to customer and internal questions regarding ETQ product features and implementation.

* Perform regular customer follow-ups until the customer has implemented their application.

* Collaborate with Customer Service as needed on long term follow-ups.

* Review the release notes and manuals for new releases and get self trained.

* Train Tech ICs, other ICs and other ETQ employees such as Sales and Tech Support personnel as needed.

* Perform presentations/projects as defined by Professional Services Leadership.

* Maintain the security and privacy of ETQ's information assets.

* Bachelor's degree in Computer Science, Management Information Systems, Information Technology, or related field.

* 3 years of related experience.

* Candidate MUST be a United States citizen

Benefits

Exceptional Medical, Dental, Vision insurances

Health Savings Accounts with employer contribution (HSA)

Flexible Spending Accounts (FSA)

401k Plan with generous employer match

Generous Paid Time Off (PTO)

Employee Assistance Program

Paid Parental Leave

Tuition Reimbursement

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