Summer Intern, Creative Writer and Website Content, Customer Care (25-CC-600003-035)

DC WATER

United States, D.C., Washington

Dec 27, 2024

The intent of this job description is to provide a representative summary of the major duties, locations, and responsibilities performed by incumbent(s) in this job. Incumbent(s) may not be required to perform all duties in this description, and incumbent(s) may be required to perform work-related tasks other than those specifically listed in this description. This job description is not a "contract" between the employee and the Authority. The job duties and essential functions may be changed at the discretion of the General Manager.

General

Job Title:	Summer Intern, Creative Writer and Website Content, Customer Care	Job Code:	A0079
Supervises Directly:	No
New or Revised:	New	Regular or At-Will:	At-Will
Date Last Revised:	12/2/2024	Exempt or Non-Exempt:	Non-Exempt
Compensation Approval Signature:		Union/ Non-Union:	Non-Union
Department Name and Division:	Customer Care, Administration	Salary Schedule:	Intern
Cost Center Code:	600003	Grade:	Intern
Essential Position:	No	Reports To:	Director, Customer Care
EEO Code:	Administrative Support	Work Format	Hybrid

Who We Are & What We Do:

At DC Water, we provide more than 700,000 District of Columbia residents and 24.6 million annual visitors with essential water, wastewater, and stormwater services. DC Water also provides wholesale wastewater treatment services for 1.8 million people in Montgomery and Prince George's counties in Maryland, and Fairfax and Loudoun counties in Virginia. We aspire to be known for superior service, ingenuity, and stewardship to advance the health and well-being of our diverse workforce and communities. To achieve this vision, we commit to our shared mission every day-exceeding expectations by providing high quality water services in a safe, environmentally friendly, and efficient manner.

Role Description:

The Creative Writer and Website Content Intern will support the Customer Care department by creating awareness campaigns and updating the website to ensure information is both informative and customer-friendly. The intern will also strategize on marketing current content to boost customer participation.

Essential Duties & Responsibilities:

As a summer Intern, we will provide you with:

A real-world experience on exciting projects
Connections with recent college graduates and our company leaders
Performance of assignments under the direct supervision of a department lead
Performance of other work-related duties as needed

Your essential functions include, but are not limited to:

Website Content Review: Assess current website content for accuracy, clarity, and customer engagement.
Content Updates: Revise and update website content to improve readability and user experience.
Customer Engagement: Implement strategies to enhance customer interaction and satisfaction through website content.
Customer Welcome Letter: Assist in drafting a welcoming and informative letter for new customers.
Team Collaboration: Work with a team to brainstorm and design a new, customer-friendly bill format.
Content Creation: Develop engaging and informative content that aligns with our brand voice and goals.

Supervisory Responsibilities: Not applicable

Key Working Relationships:

Skills & Qualifications:

The qualifications listed below are representative of the knowledge, skill, and ability necessary for an individual to perform each essential responsibility satisfactorily. Reasonable amounts of training are provided.

Required Skills & Qualifications

Required Experience:

Experience in web content creation, web design, or content strategy.

Ability to create engaging, customer-friendly content.

Minimum Education Requirements:

Must be currently enrolled fulltime in an undergraduate or graduate program

Must have at least 30 credit hours complete

Must have a minimum 3.0 grade point average

Required Skills:

Strong writing and editing skills with keen attention to detail

Creative thinking and problem-solving abilities

Research skills (especially online) to gather and verify information

Excellent collaboration and communication skills

Required Licenses & Certifications:

Not appliable

Required Languages:

English

Physical Requirements:

General office conditions

Preferred Skills & Qualifications

Preferred Experience:

Experience in digital marketing and website design

Preferred Education Requirements:

Preferred Majors: Creative Writing, Graphic Design, Journalism, English, Communications.

Preferred Skills:

Familiarity with digital marketing strategies to promote content and boost customer participation

*The work environment characteristics described in the physical requirements section of the required skills & qualifications table are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential responsibilities.

Your Experience at DC Water:

At DC Water, our people make us an industry leader. Join a group of thinkers, innovators, and problem solvers focused on protecting life's most precious resource in the nation's capital.

Take pride in your work. We provide an essential service and do work that matters. A career at DC Water is an exciting opportunity to help improve the environment and make a lasting difference for the community.

Connect to a strong culture. Everything we do is grounded in our shared values-accountability, trust, teamwork, customer focus, safety, and wellbeing.

Be your true self. We are an inclusive organization that embraces diversity, and we recognize and celebrate employees' individuality and unique contributions.

Build your skills and career path. We are committed to developing a future-ready workforce by helping our employees develop skills for the jobs of tomorrow.

We are proud to be an EEO/AA employer M/F/D/V.

We maintain a drug-free workplace and perform pre-employment substance abuse testing

The Americans with Disabilities Act prohibits discrimination against "qualified individuals with disabilities".

If a reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please email complianceada@dcwater.com.