Sales Manager - Wedding + Social

SALES MANAGER (Wedding + Social)

Reports to the Director of Sales, position is exempt

WHO WE ARE

Hotels done differently. It's not just a slogan it is who we are in everything we do. We believe in the power of People, Place and Character; ensuring our properties are a place where individuals are valued and celebrated as a tribute to the neighborhoods and the people of the communities in which we operate; elevating our associates' pride in who they are, where they live and who we serve.

Hewing Hotel is in Minneapolis' vibrant North Loop neighborhood, more commonly known as the Warehouse District, joining cultural stalwarts Traffic Zone Center for Visual Arts and Target Field, home to baseball's Minnesota Twins. With easy access to all interstates as well as Minneapolis' Metro Transit Blue Line and Northstar Commuter Rail, The Hewing sits at the literal crossroads of the Twin Cities.

While Minneapolis presents a plethora of hospitality options, none tap into the local culture to create importance and significance beyond the business traveler. The Hewing occupies the historic Jackson Building, originally built in 1897, at the gateway to the Warehouse District, immediately tying it to local culture like no other competitor.

The hotel is managed by Aparium who was founded in 2011 by Chicago hospitality executive and entrepreneur Mario Tricoci and luxury hotel veteran Kevin Robinson. The duo saw a clear need for a company that could bring c-suite service and accommodations to underserved, yet distinct and important cities, while maintaining and celebrating the unadulterated character of each. Driven by the belief that all hospitality experiences should be fueled by the poetics of their surroundings, Aparium was born with an intense focus on unearthing the amazing moments unique to every city.

• Uphold and role model the company's principles of People, Place and Character; and ensure your team and peers are also modeling the way of our values that drive collaboration, intuition and translocal hospitality.
• Generate new group and/or catering and special events business in the local market by focusing on local SMERF segments, weddings, and social events to meet group rooms and banquets/catering sales goals.
• Problem solves with other departments as needed to book business into the hotel, e.g. salvaging of accounts, groups that have outgrown confirmed space by identifying other options the hotel has to offer.
• Dive deep into client needs to discover unstated needs, hidden objections, or concerns; spend time developing the relationship with the client that goes beyond rapport to genuinely understand their individual needs.
• Build and maintain a trusting and transparent relationship with your clients to create memorable experiences that meet and exceed their stated or unstated needs, know any request is never too small or too big of a request.
• Effectively communicate and follow up in a timely manner to all clients to ensure the client feels they are your only guest, and you are just as excited about their event as they are.
• Respectfully negotiate with clients to achieve the maximum revenue and profitability of a group booking and/or event and ensure your service exceeds the expectations of the client.
• Always be selling by performing tasks and projects that support client schedules and sales revenue achievement such as assisting with telephone volume, walk-in site inspections, and attending evening and weekend appointments or events.
• Assist, when needed, to prepare group resumes in fine detail to ensure all communicated needs are accounted for; and lead the scheduled resume review meetings to ensure BEOs and impacted departments understand their role and responsibilities with the incoming group(s); also communicate changes immediately and ensure all affected departments are aware of resume or BEO changes.
• Enhance the hotel's community image by actively participating in associations, events, clubs and boards that represent the city, specifically convention and sales associations to ensure you have the pulse of city-wide events.
• Regularly visit the competition to experience and gain knowledge of their concepts, services and amenities to ensure the hotel is competitive in similar efforts; and regularly recommend opportunities to innovate key service and product differentiators on an ongoing basis.
• Excellent product knowledge of hotel facilities, capacities and room dimensions as well as to have same knowledge of competitive hotels.
• Assume active ownership of assigned sales territory and respond to specific market needs, initiates needed action and suggest to sales leadership any necessary actions.
• Aparium Hotel Group does not discriminate based on disability, veteran status or any other basis protected under federal, state or local laws. The hotel is a smoke-free, drug-free facility, and equal opportunity employer.

• Highly analytical in thought and recommendations; although will never act like the smartest person in the room; and continually seek out the facts; can express a point of view without it be driven by an ego.
• Engages others in general conversation tactics to build rapport quickly; and can lead and adapt communication and presentation tactics to engage audience; displays adaptable interpersonal skills for a wide range of audiences and stakeholders.
• Approaches fact finding and discovery missions in a collaborative effort; values input and experiences of others that creates additional insight to uncover deeper issues that need to be addressed or removed as a barrier to implementation.
• Values the importance of making decisions with integrity, maintaining confidentiality across internal work groups and knows how to use discretion when appropriate; understands the difference between transparency and confidentiality.

• Minimum of three (3) years as a Catering or Sales Manager within upscale hotel or restaurant company.
• Flexible in being present during events and/or site inspections that occur in the evening or during weekends.
• Bachelor's degree in sales, marketing, communications or hospitality.
• Demonstrated experience in forming local connections, developing business and achieving sales targets.
• Professional proficiency of the English language in reading, writing and verbal communication.

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