Senior Project Manager

For more than 30 years, we've been at the service of qualitydriven people. Every day, we help people and organizations push further and make change happen by offering them the right technology and knowledge to manage risk and protectlives.

ETQ, part of Hexagon, is the leading provider of quality, EHS and compliance management SaaS software, trusted by the world's strongest brands. More than 600 customers globally, spanning industries such as pharmaceuticals, electronics, heavy industry, food and beverage, and medical devices, benefit from ETQ to secure positive brand reputations, enable higher levels of customer loyalty and enhance profitability. ETQ Reliance offers built-in best practices and powerful flexibility to drive business excellence through quality. Only ETQ lets customers configure industry-proven quality processes to their unique needs and business vision. To learn more about ETQ and its various product offerings, visit www.etq.com.

Are you a customer-focused, results-driven leader with a passion for enabling business transformation through technology? As a Senior Project Manager in our Professional Services team, you will be the strategic partner and trusted advisor for our ETQ customers. This role is pivotal in ensuring the successful deployment of ETQ Quality Management Software while driving measurable outcomes for our customers. You will leverage your project management expertise and industry knowledge to solve business challenges, deliver exceptional customer experiences, and foster long-term partnerships.

This is an exciting opportunity to be part of a forward-thinking team that helps organizations transform their quality management processes. If you thrive on solving complex problems, enabling customer success, and driving strategic initiatives, we'd love to hear from you.

Key Responsibilities:

• Strategic Partner: Collaborate with clients to understand their business challenges, objectives, and requirements to design tailored implementation plans that deliver measurable outcomes.
• Project Leadership: Oversee all aspects of the professional services engagement, including resource planning, scheduling, and risk management, ensuring on-time and on-budget delivery.
• Strategic Guidance: Provide insights and recommendations to customers on best practices for maximizing the value of their ETQ investment.
• Stakeholder Engagement: Build strong relationships with customer executives and key stakeholders, acting as a trusted advisor throughout the project lifecycle.
• Cross-functional Collaboration: Work closely with internal teams, including product, engineering, and customer support, to address customer needs and resolve project roadblocks.
• Continuous Improvement: Analyze project performance, capture lessons learned and implement improvements to enhance service delivery and customer satisfaction.

Education: Bachelor's degree in business administration, computer science, or a related field (master's degree preferred).

Experience:

5+ years of experience in project management roles, preferably with enterprise software implementations.

Proven track record of managing complex, customer-facing projects with multiple stakeholders.

Technical Skills:

• Proficiency in project management tools and methodologies (e.g., Agile, Waterfall).
• Understanding of enterprise software and quality management systems is highly desirable.
• Leadership and Communication:
• Strong interpersonal and communication skills, with the ability to present to senior executives.
• Demonstrated ability to lead cross-functional teams in a fast-paced environment.
• Problem Solving: Excellent analytical skills to identify customer challenges and develop effective solutions.
• Customer Focus: Passionate about delivering value and ensuring customer success.
• Certifications: PMP or similar certifications preferred.

Job Environment: This role is in an office setting with standard equipment usage, including a computer, printer, copier and phone. Regular communication and frequent standing, walking, and utilizing office equipment are part of the job.

Vision: Necessary for document review and computer use, including close, distance, color, peripheral vision, depth perception, and focus adjustment.

Speech/Hearing: Sufficient for in-person and telephone communication.

Manual Dexterity: Frequent use of hands for typing and writing is required, along with reaching.

Mobility: Adequate for medium to large office navigation.

Lifting: Occasional lifting/moving up to 10 pounds may be needed.

Benefits:

• ExceptionalMedical, Dental, Vision insurances
• Health Savings Accounts with employer contribution (HSA)
• Flexible Spending Accounts (FSA)
• 401kPlan with generous employer match
• Generous Paid Time Off (PTO)
• Employee Assistance Program
• Paid Parental Leave
• Tuition Reimbursement