Facilities Operations Manager

Student and Campus Life (SCL) inspires transformation in all Cornell students on their journey of individual, academic and personal evolution. Our division is comprised of leading student affairs experts who support our campus on pressing student life matters including public service, health, wellness, social justice, residential living, food services, sports, recreation, career services, and student activities and organizations including sorority and fraternity life. We provide support and services to roughly 25,000 undergraduate, graduate, and professional students on multiple campuses in the U.S. and abroad.

As a part of the SCL Office of the Vice President's unit, the SCL Facilities Management (FM) team supports the student campus experience, by ensuring safe, clean, and operational spaces for students to live, eat, recreate, connect, and engage with each other. With this mission in mind, the team is focused on helping our customers and end-users navigate critical decisions regarding the use and maintenance of their space. They do this through analyzing risks and associated costs, exploring additional services that add value, considering safety and security factors, and ensuring business continuity. Members of this group are passionate about helping customers, think critically about how small decisions can have large impacts, and have a knack for integrating people and physical places. This team is literally the "foundation" upon which the student experience here at Cornell is built.

Supporting the SCL Director of Facilities, the Facilities Operations Manager is responsible for overseeing and optimizing all aspects of the administrative support services for SCL Facilities and other office building administrators to ensure smooth, efficient, and productive work environments and operational outputs. Specifically, through effective team leadership of a Security Systems Coordinator, Inventory Manager, Building Coordinator and Administrative Assistant, this position will manage office resources, administrative functions, office communications, and ensure effective support of other various operational tasks. The Operations manager is also key to ensure compliance and effective tracking of city, town and fire inspections and permit requirements, providing appropriate and timely reports and updates. Additionally, this role will support the SCL Facilities Directors budget planning efforts through tracking major purchase and expenses and regularly reviewing appropriate accounts for accurate information.

Success Factors

• Demonstrating superior customer service and communication skills, including the ability to communicate clearly, confidently and concisely both in written and verbal formats to a wide variety of constituents to provide seamless support, information, and timely updates
• Excellent organizational skills with the ability to manage and prioritize multiple projects, tasks and priorities simultaneously with strong attention to detail, ensuring accurate details as well as consistently met deadlines.
• Demonstrate a passion and an ability to contribute to an organizational strategy being proactive in identifying areas for improvement including the development and implementation of standards, procedures, and guidelines that support business processes and encourages a positive, efficient work environment.
• Thrive in a collaborative and complex workplace, utilizing strong stakeholder relationship building skills as well as consensus-building skills in order to establish effective working relationship with multiple diverse teams or work groups.

While position responsibilities vary, all people leaders are expected to foster a culture of belonging and a psychologically healthy work environment by being trustworthy; respecting all individuals; being flexible; supporting work/life integration as well as healthy boundaries; inviting new ideas, alternatives, and perspectives; speaking up and taking action if others are being excluded or treated inappropriately; and recognizing the contributions of others.

Required Qualifications:

• Bachelor's degree and at least 3 years of relevant experience preferably in higher education or facilities management or equivalent combination of education and experience
• Demonstrated supervisory and leadership experience (both staff and students) including direct experience with operational management, project management, and/or organizational effectiveness
• Demonstrated advanced experience with Microsoft Office Suite and other office productivity software; ability to utilize software to generate reports and perform data analysis
• Experience incorporating the perspectives of multiple communities, including communities of color.
• Proven experience connecting diversity, inclusion, and wellbeing practices to business goals.

Familiarize yourself with Cornell's COVID-19 workplace guidance as well as the university's COVID-19 services and information.

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