Service Scheduler/Dispatcher

• Schedule and assign service calls to technicians based on availability and expertise.
• Monitor technician status and adjust schedules as needed.
• Use SAGE 300 to manage schedules, track work orders, and maintain records.
• Communicate with customers to schedule, confirm, and update service appointments.
• Address customer inquiries and rescheduling requests promptly.
• Act as the main point of contact between technicians and the office.
• Optimize routes and schedules to improve productivity and reduce travel time.
• Ensure adherence to company policies, service standards, and safety protocols.

• High school diploma or equivalent; additional education or certification in logistics or customer service is a plus.
• Experience as a scheduler, dispatcher, or in a similar role.
• Proficiency in SAGE 300 and Microsoft Office Suite.
• Strong communication skills and customer-focused approach.
• Ability to manage multiple tasks in a fast-paced environment.
• Familiarity with geographical areas and routing techniques.
• Flexible availability for occasional evenings or weekends.

After you have applied, download our Staffmark Group WorkNOW App to receive real-time job offers and apply for additional opportunities. You can download it from the App Store or get it on Google Play.

Advantage Resourcing is committed to providing equal employment opportunity for all persons regardless of race, color, religion (including religious dress and grooming practices), sex, sexual orientation, gender, gender identity, gender expression, age, marital status, national origin, ancestry, citizenship status, pregnancy, medical condition, genetic information, mental and physical disability, political affiliation, union membership, status as a parent, military or veteran status or other non-merit based factors. We will provide reasonable accommodations throughout the application, interviewing and employment process. If you require a reasonable accommodation, contact your local branch. Advantage Resourcing is an E-Verify employer. This policy is applicable to all phases of the employment relationship, including hiring, transfers, promotions, training, terminations, working conditions, compensation, benefits, and other terms and conditions of employment.

All employees are directed to familiarize themselves with this policy and to act in accordance with it. All decisions with respect to employment matters and other phases of employer-temporary employee relationships will be in keeping with this policy and in accordance with all applicable laws and regulations.