Lead Product Designer, Agentforce UX Platform

To get the best candidate experience, please consider applying for a maximum of 3 roles within 12 months to ensure you are not duplicating efforts.

Job Category

Job Details

About Salesforce

We're Salesforce, the Customer Company, inspiring the future of business with AI+ Data +CRM. Leading with our core values, we help companies across every industry blaze new trails and connect with customers in a whole new way. And, we empower you to be a Trailblazer, too - driving your performance and career growth, charting new paths, and improving the state of the world. If you believe in business as the greatest platform for change and in companies doing well and doing good - you've come to the right place.

As a Lead Product /UX Designer for Salesforce Products, you will play a crucial role in creating intuitive and delightful user experiences for our suite of products. You will collaborate with cross-functional teams, including product managers, engineers, and fellow designers, to shape the user interface and overall user experience. Your primary responsibility will be to understand user needs, conduct user research, and translate insights into innovative design solutions that align with Salesforce's design principles and business objectives. Through your expertise in UX design, you will drive the development of user-centred designs that enhance customer satisfaction and increase product adoption.

Join the Agentforce UX Platform team at Salesforce, where we are redefining how enterprises craft, deploy, and manage AI agents. As a Product/UX Designer, you will play a pivotal role in shaping user-centric experiences for the Agentforce platform, enabling organizations to build AI agents that drive efficiency, innovation, and business outcomes.

Whether it's customer service agents, sales assistants, or AI agents for operations and beyond, you'll design solutions that empower users to create and manage intelligent agents with ease and precision. This is a unique opportunity to blend human-centered design with cutting-edge AI technologies to solve complex enterprise challenges.

Collaborating closely with cross-functional teams-product managers, engineers, and fellow designers-you will contribute to the vision and execution of tools that make AI accessible and impactful for businesses around the world.

• Shape AI agent creation workflows: Design intuitive tools and experiences for creating, deploying, and managing a wide variety of AI agents tailored to enterprise needs.

• Collaborate across disciplines: Partner with product owners, engineers, and user researchers to craft cohesive, scalable solutions that align with Salesforce's design principles.

• Bridge human and AI experiences: Design seamless interactions that allow human users to effectively collaborate with, monitor, and guide AI agents.

• Create scalable design systems: Extend Salesforce's design systems to support the unique needs of AI agent management and deployment.

• Advocate for trusted and ethical AI: Ensure that the designs promote transparency, fairness, and accountability in the creation and deployment of AI agents. Collaborate with cross-functional teams to embed ethical principles in workflows and educate users on responsible AI practices.

• Advocate for inclusivity and accessibility: Ensure designs are inclusive, accessible, and meet the needs of diverse global users.

• Drive innovation: Contribute to the vision for Agentforce by designing tools that simplify complex AI workflows while unlocking powerful capabilities for enterprise users.

• Mentor and inspire: Support team members in delivering high-quality design outcomes while fostering a culture of collaboration and growth.

Minimum Requirements

• Bachelor's or Master's degree in Human-Computer Interaction (HCI), Interaction Design, User Experience Design, or related fields (or equivalent experience).

• Proven experience as a UX designer, with a strong portfolio showcasing web and/or mobile application designs, ideally within enterprise software or SaaS products.

• 10+ years of experience as a Lead UX Designer or equivalent role.

• Expertise in user-centered design processes, systems thinking, and creating workflows for complex enterprise platforms.

• Proficiency in tools like Figma and a readiness to adopt emerging design technologies.

• Experience designing interactions for AI-powered platforms, especially tools for creating or managing AI agents.

• Ability to thrive in fast-paced, collaborative, and agile environments while delivering on tight deadlines.

• A commitment to accessibility and ethical design, ensuring products serve a global, diverse audience.

• Experience designing scalable systems, not just isolated features.

Preferred Qualifications

• Strong communication and relationship-building skills with stakeholders across disciplines.

• Experience in leveraging user research and analytics to drive design decisions and iterations.

• A passion for mentoring and growing team members, fostering a culture of continuous improvement.

Join us in building the tools that make AI accessible for enterprises of all sizes. At Salesforce, you'll help design a platform that transforms the way businesses innovate, enabling them to craft AI agents that redefine what's possible.

Please submit a resume with links to your portfolio. Submissions without portfolios or work samples will not be considered.

Accommodations

If you require assistance due to a disability applying for open positions please submit a request via this Accommodations Request Form.

Posting Statement

At Salesforce we believe that the business of business is to improve the state of our world. Each of us has a responsibility to drive Equality in our communities and workplaces. We are committed to creating a workforce that reflects society through inclusive programs and initiatives such as equal pay, employee resource groups, inclusive benefits, and more. Learn more about Equality at www.equality.com and explore our company benefits at www.salesforcebenefits.com.

Salesforce is an Equal Employment Opportunity and Affirmative Action Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender perception or identity, national origin, age, marital status, protected veteran status, or disability status. Salesforce does not accept unsolicited headhunter and agency resumes. Salesforce will not pay any third-party agency or company that does not have a signed agreement with Salesforce.

Salesforce welcomes all.