Student Group Resource Coordinator

Student Group Resource Coordinator

Position Overview
This position is responsible for managing day to day resources and services at the Coffman Memorial Union and St. Paul Student Center Student Group Resource Centers and working collaboratively with the Interim Building Services Director to propose and implement additional services for student groups and community building within our spaces. The Student Group Resource Center in the Coffman Memorial Union opened in January 2023 and the St. Paul Student Center location opened in Fall 2023. A key part of this role will be continuing to launch services, as well as assessing function and processes. Responsibilities will include providing support to general patrons of the Student Group Resource Center, student group support, promotion of our services, and student involvement opportunities. Works with their supervisor regarding on-call shifts to support student staff, which may include evenings and weekends. This position reports to the Student Group Services - Program Manager.

Responsibilities:
Resource and Service Management (40%)

• Oversee the planning, implementation, and operations of the Student Group Resource Center, for Coffman Memorial Union and the St. Paul Campus
• Identify goals and opportunities for additional student support that align with SUA's Diversity, Equity, and Inclusion Commitments
• Plan, forecast, monitor, and allocate an annual budget in excess of $97,000 for the operation of the Student Group Resource Center.
• Manage ongoing conversations around meeting the needs of diverse student and patron populations
• Develop plans and strategies to enhance sense of belonging and an inclusive student experience for diverse populations
• Manage a system for tracking and organizing student group supply inventory.
• Work with colleagues in Student Unions & Activities to offer programs, resources, and services to support an inclusive and diverse University community, including students, guests, staff, and faculty.
• Develop instructions and educational materials in event planning and resource management for student group leaders and advisors.
• Stay current on event needs and best practices as they relate to college student programming and venue managers.
• Work with supervisor on on-call shifts for special events.
• Oversee the request, billing, and reconciliation processes for resource center supplies.
• Assess resource usage and trends to identify changes to processes, products, or services to best meet student group needs.

Supervision (30%)

• Supervise and support up to 15 entry level student employees, in the staffing and management of the Student Group Resource Center's operations
• Guide and coach student employees to respond to client and patron questions and needs. Provide opportunities and assistance for students to develop leadership skills, organizational skills, communication practices, and experiences working on teams and with a diverse group of people
• Supervise, support, and develop up to 4 student leaders in intermediate and advanced level positions
• Utilize inclusive practices to recruit, train, and retain student employees

Outreach (15%)

• Produce and distribute email communications aimed at increasing departmental awareness of the Student Group Resource Center services and opportunities
• Collaborate with the Marketing department to plan and implement promotions, wayfinding, signage, etc.
• Develop ongoing communication practices and expectations between student employees and student group leaders
• Assist in student outreach and community-building efforts through tabling, departmental partnerships, and workshop facilitation.
• Continue building community with the 13 student organizations with space on the 2nd floor of the Coffman Memorial Union, including 3 recognized student government organizations, the University of Minnesota Commuter Connection, and 9 cultural centers.

Student Group Support (10%)

• Oversee the student group digital posting process throughout the Coffman Memorial Union and St. Paul Student Center.
• Collaborate with the Student Activities Office including developing training modules related to student group operations.
• Provide event advising during the Student Services Fees deliberation process.

Other Duties and Projects as Assigned (5%)

Required qualifications

• Bachelor's degree plus at least 2 years of relevant experience, or a combination of education and experience to equal 6 years.

Preferred qualifications

• Knowledge or experience working with students in a student union or university environment.
• Knowledge or experience with student groups in a university environment.
• Candidates must demonstrate excellent written and oral communication skills, creative problem solving, and relationship building capacity, along with a strong customer service orientation.
• Knowledge or experience supporting or leading Diversity, Equity, Inclusion, or Justice efforts.

Student Unions & Activities (SUA) is a department within the Office of the Vice President for Student Affairs at the University of Minnesota. SUA provides a variety of programs and services to the University community that enhance the social, educational, and cultural environment of the University of Minnesota. This includes retail services, facility rental, space for individual and group activities, entertainment and educational programs, oversight of student activities, and involvement with diverse student groups.

SUA operates three facilities: Coffman Memorial Union on the East Bank campus, the St. Paul Student Center, and retail services on the West Bank campus. The department has an annual budget of $16.8 million. SUA is funded by student fees and revenue generated by the department. The department has a total of 65 full time staff, representing all employee groups except faculty, and 250 student employees. SUA provides opportunities for students to enrich and complement their academic experience by integrating student learning outcomes with student employment.

Pay Range $48,000 - $51,500 depending on education/qualifications/experience

Time Appointment: 75%-100% Appointment

Position Type: Civil-Service & Non-Faculty Labor Represented Staff

Please visit the Office of Human Resources website for more information regarding benefit eligibility.

The University offers a comprehensive benefits package that includes:

• Competitive wages, paid holidays, and generous time off
• Continuous learning opportunities through professional training and degree-seeking programs supported by the Regents Tuition Benefit Program
• Low-cost medical, dental, and pharmacy plans
• Healthcare and dependent care flexible spending accounts
• University HSA contributions
• Disability and employer-paid life insurance
• Employee wellbeing program
• Excellent retirement plans with employer contribution
• Public Service Loan Forgiveness (PSLF) opportunity
• Financial counseling services
• Employee Assistance Program with eight sessions of counseling at no cost
• Employee Transit Pass with free or reduced rates in the Twin Cities metro area

Applications must be submitted online. To be considered for this position, please click the Apply button and follow the instructions. You will be given the opportunity to complete an online application for the position and attach a cover letter and resume.

Additional documents may be attached after application by accessing your "My Job Applications" page and uploading documents in the "My Cover Letters and Attachments" section.

To request an accommodation during the application process, please e-mail employ@umn.edu or call (612) 624-8647.

The University recognizes and values the importance of diversity and inclusion in enriching the employment experience of its employees and in supporting the academic mission. The University is committed to attracting and retaining employees with varying identities and backgrounds.

The University of Minnesota provides equal access to and opportunity in its programs, facilities, and employment without regard to race, color, creed, religion, national origin, gender, age, marital status, disability, public assistance status, veteran status, sexual orientation, gender identity, or gender expression. To learn more about diversity at the U: http://diversity.umn.edu

Any offer of employment is contingent upon the successful completion of a background check. Our presumption is that prospective employees are eligible to work here. Criminal convictions do not automatically disqualify finalists from employment.

The University of Minnesota, Twin Cities (UMTC)

The University of Minnesota, Twin Cities (UMTC), is among the largest public research universities in the country, offering undergraduate, graduate, and professional students a multitude of opportunities for study and research. Located at the heart of one of the nation's most vibrant, diverse metropolitan communities, students on the campuses in Minneapolis and St. Paul benefit from extensive partnerships with world-renowned health centers, international corporations, government agencies, and arts, nonprofit, and public service organizations.

At the University of Minnesota, we are proud to be recognized by the Star Tribune as a Top Workplace for 2021, as well as by Forbes as Best Employers for Women and one of America's Best Employers (2015, 2018, 2019, 2023), Best Employer for Diversity (2019, 2020), Best Employer for New Grads (2018, 2019), and Best Employer by State (2019, 2022).