Digital Workplace Engineer IV

"I can succeed as a Digital Workplace Engineer IV."

We are seeking a highly skilled Digital Workplace Engineer IV to join our team. The ideal candidate will have extensive experience in Windows performance analysis, endpoint management, automation, Digital User Experience (DEX) tooling, and problem-solving. As a member of the End User Computing (EUC) Engineering team, you are instrumental in solution design, integration, implementation, and support to provide stable, reliable and productive user experiences.

"I am the person Capital Group is looking for."

Responsibilities:

• Conduct thorough performance analysis of Operating Systems and applications to identify bottlenecks and areas for improvement
• Develop and implement automation to streamline and optimize performance
• Drive execution of technology strategy ensuring alignment with business objectives
• Actively support assigned product portfolios ensuring alignment to established roadmaps
• Lead planning and execution to deliver expected business outcomes
• Develop, implement and ensure adherence to policies, standards, procedures, methodology
• Collaborate with cross-functional teams to develop and implement platform health strategies

Ideal candidate should have:

• A strong service orientation with a can-do attitude, adaptive to change with a real passion for the End User Computing technology space
• Demonstrated systems engineering mindset with the ability to apply a systematic approach to problem solving, driven by data and understanding tradeoffs
• Solution development experience demonstrating elements of rigor, design, operational oversight and accountability for products owned and operated
• In depth knowledge of End User Computing technologies:
  • End user operating environments (Windows, MacOS, mobile)
  • Strong knowledge of automation scripting languages (e.g., PowerShell, Python)
  • Productivity tools (Office 365, Adobe Creative Cloud)
  • Systems management tools (SCCM, JAMF, WorkspaceOne, or InTune)
  • Desktop Virtualization (Azure Virtual Desktop, Windows 365, VMware Horizon, or Citrix)
  • Endpoint Detection and Response (Crowdstrike, Microsoft Defender)
  • Digital User Experience management
  • Network configuration (firewall, proxy, virtual networks)
• In depth knowledge of concepts, procedures, and techniques for using and supporting End User Computing devices in an enterprise environment:
  • Technology product lifecycle management, from cradle to grave
  • Software Development Lifecycle management, from cradle to grave
  • Endpoint automation
  • Root cause analysis
  • Data analytics, using tools such as Windows Performance Analyzer, procmon
  • Vendor management
  • Service management (incident/problem/change)
  • Agile methodology and rituals
• Strong listening, reasoning, facilitation, and objection handling skills
• Strong interpersonal skills and possess excellent time management skills
• Effective communications with all levels of leadership, and proven record of successful projects, in partnership with business stakeholders
• Experience managing performance of technical resources

Qualifications:

• 6+ years of experience in End User Computing, with strong engineering and operational support
• A four-year degree is preferred
• Experience in the financial industry is desired

In addition to a highly competitive base salary, per plan guidelines, restrictions and vesting requirements, you also will be eligible for an individual annual performance bonus, plus Capital's annual profitability bonus plus a retirement plan where Capital contributes 15% of your eligible earnings.

You can learn more about our compensation and benefits here.

* Temporary positions in Canada and the United States are excluded from the above mentioned compensation and benefit plans.

We are an equal opportunity employer, which means we comply with all federal, state and local laws that prohibit discrimination when making all decisions about employment. As equal opportunity employers, our policies prohibit unlawful discrimination on the basis of race, religion, color, national origin, ancestry, sex (including gender and gender identity), pregnancy, childbirth and related medical conditions, age, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, citizenship status, AIDS/HIV status, political activities or affiliations, military or veteran status, status as a victim of domestic violence, assault or stalking or any other characteristic protected by federal, state or local law.