New

Process Design and Improvement Program Manager

HonorHealth
United States, Arizona, Scottsdale
Jan 11, 2025
Overview Looking to be part of something more meaningful? At HonorHealth, you'll be part of a team, creating a multi-dimensional care experience for our patients. You'll have opportunities to make a difference. From our Ambassador Movement to our robust training and development programs, you can select where and how you want to make an impact. HonorHealth offers a diverse benefits portfolio for our full-time and part-time team members designed to help you and your family live your best lives. Visit honorhealth.com/benefits to learn more. Join us. Let's go beyond expectations and transform healthcare together. HonorHealth is one of Arizona's largest nonprofit healthcare systems, serving a population of five million people in the greater Phoenix metropolitan area. The comprehensive network encompasses nine acute-care hospitals, an extensive medical group with primary, specialty and urgent care services, a cancer care network, outpatient surgery centers, clinical research, medical education, a foundation, an accountable care organization, community services and more. With more than 16,000 team members, 3,700 affiliated providers and over 1,100 volunteers dedicated to providing high quality care, HonorHealth strives to go beyond the expectations of a traditional healthcare system to improve the health and well-being of communities across Arizona. Learn more at HonorHealth.com. Responsibilities Job Summary Provides a process design and improvement leadership role in HonorHealth's quality, operations, and outcomes improvement implementation. Leads, coaches, and implements process design and improvement activities across the network to meet organizational improvement goals. Provides improvement education and coaching to leaders and staff. Contributes to aligned and collaborative improvement efforts between departments. May use operations-research and engineering principles, strategies, and analytical methods like computer modeling, statistics, discrete event simulation, and numerical algorithms in Excel or similar software to enable to enact solutions to complex problems. Develops and supports innovative operations strategies and tactics to achieve dramatic improvements in cost, outcomes, reliability, and patient and caregiver experience. Leads, coaches, and implements outcome improvement initiatives in both quality and operations, enabling the creation of high value, highly reliable, and standardized work processes. Ensures collaboration with appropriate departments, clinical and operational leaders and staff, to develop, implement, and sustain outcome improvements. Develops strong working relationships to foster the adoption of improved work processes. Contributes to improvement education curriculum and delivery. Ensures seamless integration of outcomes improvement functions with other improvement departments and functions Assists in the development of computer-based simulations or ground-up linear and non-linear time studies and modeling for proposed construction, new technology, staffing, services, improvement project recommendations that enable leaders and staff to see the effects of these proposed operational or clinical changes. Supports the standardization of HonorHealth's improvement approach across the organization which includes elements of six sigma, lean, management system engineering, design and modeling, and high reliability. Educates leadership in the improvement approach to enable clarity of understanding, acceptance, and application. Contributes to improvement education curriculum and delivery. Supports leaders with improvement planning and prioritization. Works with leaders to align and implement strategic improvement efforts. Collaborates with counterparts and colleagues from other departments to design and optimize improvement recommendations. Ensures activities integrate seamlessly with other improvement departments and functions to maximize dramatic yet sustainable improvement. Facilitates design and process change that enables technology to provide high value, high quality, and high reliable and safe care. Ensures evidence-based care and technology are incorporated into improvement design. Remains current with new improvement methods and techniques. Provides leadership in adaptation and adoption of new methods that enable the organization to accelerate improvement. Performs other duties as assigned. Qualifications Education Bachelor's Degree In Engineering, Nursing, Business Management, Healthcare Management or related field. Required Experience Four years of healthcare-systems improvement experience in leading people, projects, and teams in performance/continuous/process/quality improvement. Two years statistical and predictive data analysis experience collecting data and building advanced models in excel or other computer modeling and simulation software to predict and simulate operational outcomes. Demonstrated ability to champion the importance of striving to improve the process, outcomes, cost, quality, safety, and accessibility of healthcare services, with a focus on creating value. Demonstrated technical acumen with in-depth knowledge of standard improvement methodologies which may include six sigma, lean management systems engineering, design and modeling and high reliability. Demonstrated project management skills with the ability to manage multiple concurrent projects. Demonstrated excellent communication, facilitation and interpersonal relationship skills. Demonstrated technical, computer and presentation skills. Demonstrated ability to maintain flexibility and composure under pressure. Required