Manager - Member Center

TDECU
United States, Texas, Spring
5250 Farm to Market 2920 (Show on map)
Jan 13, 2025
Essential Duties and Responsibilities: Ensures a positive member experience is delivered in the branch by leading and developing employees, monitoring service standards and resolving concerns/problems. Promotes operational excellence of department by adhering to audit/compliance schedules, minimizing loss and maximizing accuracy of employees' work. Engages frontline talent to put forth their best effort everyday for our members. This includes coaching sessions, observations, development planning and feedback. Responsible for the overall growth of members and deepening existing member relationships within the branch's community. Partners with and builds relationships with other lines of business at TDECU to provide members a holistic "one stop shop" solution for their financial needs. Adapts to changing consumer demands by adopting online/mobile solutions, educating members on these solutions, and learning and growing to ensure self and team are financial experts. Performs other duties in response to organization, member and/or team needs. This includes but is not limited to engaging members in lobby, opening new accounts and loans, and serving on organizational committees as assigned.