Security Dispatcher

Job Description:

Security Dispatcher

Full-time, Nights

Job Description:

• Liaisons with Baptist entities to ensure seamless flow of information/communication.
• Assists callers in accordance with operational policies, procedures, and protocols.
• Makes appropriate contact with other departments, external agencies, businesses, etc. for needed assistance and/or response. Immediately transmits complete and accurate information to appropriate field personnel, both in typewritten and verbal forms.
• Coordinates notifications in the event of a campus emergency. Serves as clearing house for campus level emergency call lists.
• Operates multi-frequency radio, telephonic and computer-aided dispatch (CAD) systems, multiple video display terminals, video surveillance software, badge access monitoring, and various other communication/security related elements located throughout the call center
• Monitors a variety of facilities based technical systems and alarms (Weather, Fire, Med gas - other).
• Monitors surveillance cameras and access control activity to identify and address potential threats, unusual activities, or security breaches.
• Performs Other Duties as Requested

Requirements:

• High School diploma or GED
• Valid Driver's License
• Must obtain applicable IAHSS certification within 1 year of hire
• Must obtain Aegis Certification (De-escalation) within 1 year of hire
• Achieves and maintains additional department certifications as required

Preferred Qualifications

• Previous experience in Healthcare Security
• Previous experience in Dispatch
• Familiarity with emergency response protocols/procedures
• Experience with Everbridge and AlterTrac telecommunications
• Experience with CCTV/Access Control Systems

Benefits:

• Tuition Assistance reimbursement program
• Company paid Maternity and Paternity leave
• Bereavement Leave (includes pets)
• PTO Sell Back Program
• Compassionate Leave Sharing Program (PTO Donation)
• Employee Support Fund, for employees in need of emergency financial support