Customer Experience Partner- Direct Transport

Customer Experience Partner- Direct Transport

US - Charlotte (Hybrid position requiring two days in the office each week)

We Offer:

Maersk is a global leader in integrated logistics and have been industry pioneers for over a century. Through innovation and transformation we are redefining the boundaries of possibility, continuously setting new standards for efficiency, sustainability, and excellence.

At Maersk, we believe in the power of diversity, collaboration, and continuous learning and we work hard to ensure that the people in our organisation reflect and understand the customers we exist to serve.

With over 100,000 employees across 130 countries, we work together to shape the future of global trade and logistics.

Join us as we harness cutting-edge technologies and unlock opportunities on a global scale. Together, let's sail towards a brighter, more sustainable future with Maersk.

The opportunity:

We are seeking a highly skilled and customer-focused Customer Experience Partner to join our team! As a key member of our team, you will be responsible for building and maintaining long-term relationships with our customers, ensuring seamless supply chain operations, and driving business growth.

Key Responsibilities:

• Understand customer business requirements and execute according to defined IOPs, SOPs, and KPIs

• Build and maintain strong relationships with customers and internal stakeholders

• Identify and troubleshoot program exceptions, and provide solutions to customers

• Collaborate with Global Service Centre staff to ensure excellent customer service

• Analyze operational service levels and data output, and make recommendations for improvement

• Prepare KPIs and program initiatives for internal stakeholders, and present to customers as needed

• Assist with new tactical and operational projects initiated by clients or Maersk

• Act as a bridge between origin teams and clients to improve understanding and communication

• Investigate EDI failures and improve EDI performance

• Ensure compliance with applicable laws, regulations, and company policies

We are looking for candidates who meet the following criteria:

• A high school diploma, coupled with relevant experience, is essential.

• A minimum of 2+ years of experience in ocean logistics is required.

• Comprehensive knowledge of logistics and shipping operations is necessary.

• Superior written and verbal communication skills are mandatory.

• Proficiency in Maersk systems and MS Office tools is essential.

• Prior experience in customer service is required.

Company Benefits:

• Medical

• Dental

• Vision

• 401k + Company Match

• Employee Assistance Program

• Paid Time Off

• Flexible Work Schedules (when possible)

• And more!

Pay Range: $ 50,000 - $60,000 USD*

*The above stated pay range is the anticipated starting salary range for the position. The Company may adjust this range in light of prevailing market conditions and other factors such as location. The Company will work directly with the selected candidate(s) on the final starting salary in accordance with all applicable laws.

Notice to applicants applying to positions in the United States

You must be authorized to work for any employer in the U.S.

Maersk is committed to a diverse and inclusive workplace, and we embrace different styles of thinking. Maersk is an equal opportunities employer and welcomes applicants without regard to race, colour, gender, sex, age, religion, creed, national origin, ancestry, citizenship, marital status, sexual orientation, physical or mental disability, medical condition, pregnancy or parental leave, veteran status, gender identity, genetic information, or any other characteristic protected by applicable law. We will consider qualified applicants with criminal histories in a manner consistent with all legal requirements.

We are happy to support your need for any adjustments during the application and hiring process. If you need special assistance or an accommodation to use our website, apply for a position, or to perform a job, please contact us by emailing accommodationrequests@maersk.com.