New

Customer Operations Specialist

Motorola Solutions
paid holidays, 401(k)
United States, Michigan, Detroit
Jan 15, 2025
Company Overview At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are safe. We're solving for safer by building the best possible technologies across every part of our safety and security ecosystem. That's mission-critical communications devices and networks, AI-powered video security & access control and the ability to unite voice, video and data in a single command center view. We're solving for safer by connecting public safety agencies and enterprises, enabling the collaboration that's critical to connect those in need with those who can help. The work we do here matters. Department OverviewAvigilon Alta (Formerly Openpath), a Motorola Solution's Company, is a leader within the access control industry. Our access control solution makes businesses more secure with multi-factor authentication, enables a contactless entry experience and can be easily scaled and managed due to its cloud-based architecture. The Customer Operations Organization is responsible for the maintenance and support of internal and external customers and stakeholders to ensure the Organization runs effectively, efficiently, and in support of business strategies and objectives for the Avigilon Alta division. Core responsibilities and focus surround order management, RMAs, process efficiencies, and account maintenance. Job Description We are looking for someone with a strong customer experience background and is not afraid to learn and implement processes to ensure that Avigilon Alta customers' questions and concerns are addressed thoroughly and thoughtfully. This customer-facing role works with Avigilon Alta installers, their customers, and our various internal teams. The ideal candidate is organized, flexible, resourceful, tech-savvy, quick-thinking, and customer-obsessed. What you'll do and more: Owns order management, including entering orders, validating PO accuracy, and communicating with the customer about any change when needed Efficiently process RMA requests from customers, ensuring timely and accurate resolution of return and exchange requests. Provides verbal and written communication responses to inquiries via email and over the phone Communicates effectively with cross-functional teams to solve problems and find the best solutions possible Respond in a timely and professional manner to all customer calls and emails Handle a wide array of customer inquiries such as account how-to's, questions about their bill, requests to add/update their license, information on returns or new orders, etc Perform account-related troubleshooting and solve issues affecting a partner or end-customer's account Learn about all the Avigilon Alta products and services and can provide general product/feature support Master internal processes and serve as an info-source for our Sales and Billing team Supports operational projects through development, testing, and implementation What skills and experience will you bring: BA/BS highly preferred. Will consider those with proven experience 3-5 years of professional work experience in customer support, customer success, or hospitality. Access control experience is a plus Basic knowledge of Salesforce Basic knowledge of Netsuite Results-oriented, dependable, and accountable Can operate in a fast-paced, entrepreneurial environment Highly organized, can juggle multiple competing priorities and tasks A strong communicator (verbal, written and interpersonal) with excellent customer-facing manner and technique Possess a can-do attitude, willing to roll up your sleeves and help outside your specific role as necessary Target Base Salary Range: $38,400 - $64,100 USD Consistent with Motorola Solutions values and applicable law, we provide the following information to promote pay transparency and equity. Pay within this range varies and depends on job-related knowledge, skills, and experience. The actual offer will be based on the individual candidate. #LI-CA1 Basic Requirements 2+ years of professional work experience in customer support, customer success, customer service, or hospitality Legal authorization to work in the U.S. indefinitely is required. Employer work permit sponsorship is not available for this position. Travel RequirementsNone Relocation ProvidedNone Position TypeNew Grad Referral Payment PlanYes Our U.S.Benefitsinclude: Incentive Bonus Plans Medical, Dental, Visionbenefits 401K with Company Match 10 Paid Holidays GenerousPaidTime Off Packages Employee Stock Purchase Plan PaidParental & Family Leave and more! EEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you'd like to join our team but feel that you don't quite meet all of the preferred skills, we'd still love to hear why you think you'd be a great addition to our team. We're committed to providing an inclusive and accessible recruiting experience for candidates with disabilities, or other physical or mental health conditions. To request an accommodation, please email ohr@motorolasolutions.com.