Client Engineering Systems Administrator

#CA-FT

Under the direction of the Client Engineering Supervisor, the Client Engineering Systems Administrator will lead and support the Information Technology MDM/EUC (Modern Device Management / End User Computing) needs of all UCDH departments utilizing Microsoft Intune / WorkspaceOne. The incumbent provides advanced level hardware, software, and network support to UCDH staff/faculty. Incumbent has responsibility for managing large, complex, and/or unique projects that affect/impact multiple departments that may include testing/recommending new technologies. Implementing specialized departmental applications, and leading other technical support staff in projects.

This person must work with full independence and decision-making responsibility under limited direction and act as a lead to all IT Client Services team members and the project team members. Incumbent acts as department's liaison with clinical departments, clinics, IT Security, vendors, clinical engineering, research, education, and all other departments throughout the Health System.

Apply By Date: January 30, 2025 at 11:59pm. Selective activities may start at any time.

Minimum Qualifications - For full consideration, applicants are encouraged to upload license and/or certification if required of the position

• Bachelor's degree in related area and / or equivalent experience / training
• Minimum of 3 years' experience as a Senior MDM WorkspaceOne or Microsoft Intune Endpoint Enterprise Engineer in a large organization with 5,000 endpoints or more.
• Minimum of 1 year experience managing a Horizon or Azure VDI infrastructure.
• Minimum 3 years' experience supporting Microsoft Intune or WorkspaceOne Configuration Service Providers (CSP's), Active Directory Group Policy Objects, and security policies, with extensive experience in a large-scale enterprise environment.
• Experience supporting and maintaining Center for Internet Security (CIS), and/or National Institute of Standards and Technology (NIST), and/or Security Technical Implementation Guides (STIG), and/or other similar industry security standards for Windows operating systems and web browsers
• Expert level experience troubleshooting Modern Device Management Intune or WorkspaceOne CSP's and Active Directory Group Policies.
• Experience Deploying or maintaining Microsoft Intune/ WorkspaceOne Autopilot/Auto Provisioning.
• Experience working with technical teams and stakeholders for endpoint architecture and solutions design to meet business needs.
• Experience supporting Multi-Factor Authentication (MFA) systems in an enterprise environment (e.g. Imprivata, Duo, Microsoft MFA, etc.).
• Experience supporting Single Sign-On (SSO) systems in an enterprise environment (e.g. Imprivata, etc.).
• Experience working with Active Directory Users and Computers.
• Experience supporting Windows and or Macintosh clients in an enterprise environment of 5,000 or more.
• Excellent project management, communication, and stakeholder management skills.
• Experience with complex enterprise environments and leading large-scale deployments.
• Must possess strong ability and experience developing sound and effective project plans and successfully executing them.
• Must possess strong ability to develop, forecast, deliver, and manage clear and realistic budget plans.
• Must possess excellent time management and organizational skills.
• Must possess skills to motivate and lead direct staff from other teams working on projects and initiatives.
• Must possess technical and analytical skills to effectively comprehend complex technical problems; and the ability to make timely and thoughtful decisions.
• Must possess working knowledge of hardware, software and desktop applications as it relates to desktops, laptops, thin clients, mobile devices, printers, multi-function devices, scanners, Windows-on-Wheels carts (WOW), etc.
• Ability to work independently, set priorities, organize the work of others and meet deadlines.
• Experience supporting IT systems in an enterprise environment consisting of 2,000 or more customers.
• Must possess strong ability to understand business objectives and align the team to meet those objectives.

Preferred Qualifications

• 8+ years of relevant experience in endpoint management in a large organization.
• 2+ years experience managing a Horizon or Azure VDI infrastructure.
• Experience designing, implementing, and optimizing Microsoft Intune or WorkspaceOne solutions.
• Experience as a technical team lead
• Experience managing multiple information technology projects (within the healthcare industry is highly preferred).
• Experience supporting VMware Dynamic Environment Manager (DEM).
• Experience supporting local information technology hardware and software, including mobile devices and wireless networking.
• Experience supporting, maintaining, and deploying Office 365.
• Ability to work effectively with clinical, administrative, and executive staff, always displaying a courteous and professional attitude.
• Ability to collaborate and effectively participate with others both within and outside of IT.
• Ability to communicate complex technical problems in simple terms to customers and staff members.
• Ability to research, plan, test, document and resolve technical problems.
• Ability to be creative and apply innovative concepts to problem resolution.
• Ability to assimilate new technologies and develop new skills or enhance existing skills by utilizing technical manuals, journals, books, newsgroups, vendor documentation. and other written media.
• Demonstrated skills to plan, design, write, edit, maintain, use, and teach complex technical documentation and instructions for technical and non-technical audiences.
• Demonstrated excellent skills to perform, document, and manage problem resolution, escalations, and notification policies and procedures.
• Demonstrated ability to work independently and in a team environment to effectively provide technical support and consulting services to clients via telephone, email, and in-person.
• Ability to diplomatically give and receive directions, information and knowledge to and from other team members, clients, managers, and other University students, staff, faculty, and affiliates.
• Demonstrated excellent interpersonal, oral, and written communication skills for interactions with vendors, faculty, staff, students, and affiliates.
• Demonstrated ability to absorb complex technical concepts and effectively translate them into clear, accessible terms for non-technical clients, ensuring their understanding and facilitating learning.
• Ability to support Windows networking and file sharing in multiple domain and Active Directory environments.
• Ability to provide support for Windows operating system-level firewall technology.
• Knowledge of IP networking and DNS, with ability to effectively troubleshoot DNS issues.
• Experience with DHCP, PPP, and Ethernet protocols.
• Ability to support network connectivity in a complex network environment.
• Ability to learn the UC Davis campus network infrastructure, including the overall topology and services, and apply that learning to client support activities.
• Ability to facilitate/manage meetings, including the development of meeting agendas.

Key Responsibilities

• 30% - Client Engineering Lead
• 30% - Endpoint Configuration Design/Security
• 20% - VDI Management and Configuration
• 20% - Project Management & Analytics

Department Overview

UC Davis Health (UCDH) Information Technology accomplishes planning and implementation activities to service the Health System's needs for teaching, clinical high-quality patient care, and research. The Client Services support team is responsible for deployment, maintenance, lifecycle management, troubleshooting, and support for client devices (Desktops, Laptops, Virtual Desktop Infrastructure, Mobile Devices, Printers, Multi-Function Devices, Scanners, Carts, etc.) and their connectivity to the network, the applications, and the databases as well as locally installed business productivity applications. The department provides technological leadership and support for the cost-effective use of computers, software, and networking including installation, training, and problem resolution.

POSITION INFORMATION

• Salary or Pay Range: $8,283.33 - $16,366.67
• Salary Frequency: Monthly
• Salary Grade: Grade 25
• UC Job Title: SYS ADM 4
• UC Job Code: 000520
• Number of Positions: 1
• Appointment Type: Staff: Career
• Percentage of Time: 100
• Shift Hours: M-F
• Location: UCDHAS Building (HSP165)
• Union Representation: 99 - Non-Represented (PPSM)
• Benefits Eligible: Yes
• This position is hybrid (mix of on-site and remote work)
• This position is not an H-1B visa opportunity

Benefits

Outstanding benefits and perks are among the many rewards of working for the University of California. UC Davis offers a full range of benefits, resources and programs to help you bring your best self to work, as well as to help you and your family achieve your health, wellness, financial and career goals. Learn more about the benefits below and eligibility rules by visiting either our handy Benefits Summary for UC Davis Health Employees or Benefits Summary for UC Davis Employees and our Benefits Page.

If you are represented by a union, benefits are negotiated between the University of California (UC) and your union and finalized in a contract. Read your bargaining unit's employment contract, stay abreast of current negotiations and learn about collective bargaining at UC: https://ucnet.universityofcalifornia.edu/labor/bargaining-units/index.html

* High quality and low-cost medical plans to choose from to fit your family's needs
* UC pays for Dental and Vision insurance premiums for you and your family
* Extensive leave benefits including Pregnancy and Parental Leave, Family & Medical Leave
* Paid Holidays annually as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Paid Time Off/Vacation/Sick Time as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Continuing Education (CE) allowance and Education Reimbursement Program as stipulated in the UC Davis Health Policies or Collective Bargaining Agreement
* Access to free professional development courses and learning opportunities for personal and professional growth
* WorkLife and Wellness programs and resources
* On-site Employee Assistance Program including access to free mental health services
* Supplemental insurance offered including additional life, short/long term disability, pet insurance and legal coverage
* Public Service Loan Forgiveness (PSFL) Qualified Employer & Student Loan Repayment Assistance Program for qualified roles
* Retirement benefit options for eligible roles including Pension and other Retirement Saving Plans. More information on our retirement benefits can be found here
* UC Davis cares about building a community, which is why we provide resources to enhance diversity, equity and inclusion as well as Employee Resource Groups (ERGs) to support our staff

Physical Demands

• Standing - Frequent 3 to 6 Hours
• Walking - Frequent 3 to 6 Hours
• Sitting - Frequent 3 to 6 Hours
• Lifting/Carrying 0-25 Lbs - Occasional Up to 3 Hours
• Lifting/Carrying 26-50 lbs - Never 0 Hours
• Lifting/Carrying over 50 lbs - Never 0 Hours
• Pushing/Pulling 0-25 Lbs - Occasional Up to 3 Hours
• Pushing/Pulling 26-50 lbs - Never 0 Hours
• Pushing/Pulling over 50 lbs - Never 0 Hours
• Bending/Stooping - Occasional Up to 3 Hours
• Squatting/Kneeling - Occasional Up to 3 Hours
• Twisting - Never 0 Hours
• Climbing (e.g., stairs or ladders) - Never 0 Hours
• Reaching overhead - Never 0 Hours
• Keyboard use/repetitive motion - Occasional Up to 3 Hours

Environmental Demands

• Chemicals, dust, gases, or fumes - Never 0 Hours
• Loud noise levels - Never 0 Hours
• Marked changes in humidity or temperature - Never 0 Hours
• Microwave/Radiation - Never 0 Hours
• Operating motor vehicles and/or equipment - Never 0 Hours
• Extreme Temperatures - Never 0 Hours
• Uneven Surfaces or Elevations - Never 0 Hours

Mental Demands

• Sustained attention and concentration - Frequent 3 to 6 Hours
• Complex problem solving/reasoning - Frequent 3 to 6 Hours
• Ability to organize & prioritize - Frequent 3 to 6 Hours
• Communication skills - Frequent 3 to 6 Hours
• Numerical skills - Occasional Up to 3 Hours
• Constant Interaction - Occasional Up to 3 Hours
• Customer/Patient Contact - Occasional Up to 3 Hours
• Multiple Concurrent Tasks - Frequent 3 to 6 Hours

Work Environment

UC Davis is a smoke and tobacco free campus effective January 1, 2014. Smoking, the use of smokeless tobacco products, and the use of unregulated nicotine products (e-cigarettes) will be strictly prohibited on any UC Davis owned or leased property, indoors and outdoors, including parking lots and residential space.

Special Requirements - Please contact your recruiter with questions regarding which activities apply by position

• This is a critical position, as defined by UC policy and local procedures, and as such, employment is contingent upon successful completion of background check(s), including but not limited to criminal record history background check(s)
• This position is designated as a mandated reporter under CANRA and UC policy, and employment is contingent on compliance with applicable policies, procedures and training requirements

Misconduct Disclosure Requirement: As a condition of employment, the final candidate who accepts a conditional offer of employment will be required to disclose if they have been subject to any final administrative or judicial decisions within the last seven years determining that they committed any misconduct; received notice of any allegations or are currently the subject of any administrative or disciplinary proceedings involving misconduct; have left a position after receiving notice of allegations or while under investigation in an administrative or disciplinary proceeding involving misconduct; or have filed an appeal of a finding of misconduct with a previous employer.

Diversity, Equity, Inclusion and Belonging

At UC Davis, we're solving life's most urgent challenges to bring a fuller, healthier, and more resilient world within reach. We grow from every challenge we take on and we don't just maintain - we improve. We recognize that creating an inclusive and intellectually vibrant organization means understanding and valuing both our individual differences and our common ground. The most comprehensive solutions come from the most diverse minds and you belong here. As you consider joining UC Davis, please explore our Principles of Community, our Clinical Strategic Plan and strategic vision for research and education, and our latest efforts to outgrow the expected. The University of California, Davis is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, age or protected veteran status.

For the University of California's Affirmative Action Policy, please visit: https://policy.ucop.edu/doc/4010393/PPSM-20

For the University of California's Anti-Discrimination Policy, please visit: https://policy.ucop.edu/doc/1001004/Anti-Discrimination

Because we want you to be seen, our recruiting process at UC Davis fosters authenticity, diversity, and inclusion. Studies have shown that some people may not apply to jobs unless they meet every single qualification. Each unique role at UC Davis has a set of requirements and you could be perfect for this role, or you could be perfect for the next role! Don't meet all the requirements? We still encourage you to apply! #YouBelongHere

To learn more about our background check program, please visit: https://hr.ucdavis.edu/departments/recruitment/ucd/selection/background-checks