REVENUE COLLECTION SPECIALIST ASSOCIATE** - 01212025- 64699

Job Information

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF REVENUE, COLLECTION SERVICES DIVISION, DAVIDSON COUNTY

This position is 75 to 80 percent work from home.

Qualifications

Education and Experience: Education equivalent to graduation from a standard high school and experience equivalent to two years of full-time paralegal, financial services, clerical accounting, or auditing work.

Substitution of Education for Experience: Undergraduate or graduate coursework in accounting, auditing, paralegal, business or finance coursework from an accredited college or technical institute may substitute the required experience on a year-for-year basis to a maximum of two years.

Substitution of Education for Experience: None.

Necessary Special Qualifications: None.

Examination Method: Education and Experience, 100%, for Preferred Service positions.

Overview

Under immediate supervision, an employee in this class is responsible for preparation and maintenance of complex and difficult sub-professional tax records and legal documents. This is the entry level classification in the Revenue Collection Specialist sub-series. An employee in this class learns to interpret, process, and/or prepare legal instruments including bankruptcy, foreclosure, probate, receivership, lien, and levy notices; take related actions to protect the State's interest in unpaid tax debt; communicate the status of related cases to others; and manage and/or operate from multiple web-based caseloads and task queues in support of collecting delinquent taxes. Employees in this class may interact directly with taxpayers, attorneys, and tax representatives regarding specialized tax issues; and perform related work as required. This class differs from that of an Accounting Technician 1 in that an incumbent of the latter performs less specialized bookkeeping and clerical tasks of a more routine nature. This class differs from that of Revenue Collection Specialist Intermediate* in that an incumbent of the latter operates at the working level and is responsible for managing and communicating about taxpayer cases of greater volume, difficulty, and/or complexity.

*An applicant appointed to this career path class will receive a salary increase and be reclassified to the Revenue Collection Specialist Intermediate* class after successful completion of a mandatory two-year training period; inadequate or marginal performance during the training period will result in automatic demotion or termination.

Responsibilities

1. Learns to process incoming legal notices from bankruptcy courts and county clerks including, but not limited to, notices of bankruptcy, notices of foreclosure, and notices of lien recordation; may assure that tax forms and reports from law enforcement agencies and others are accurately completed.
2. Learns to generate correspondence related to bankruptcy, probate, state tax liens, and foreclosures. according to the specifications and time constraints in state and federal law.
3. Learns to research and verify taxpayer accounts and/or outstanding tax debt - including whether debt can be collected according to applicable collection and bankruptcy laws - to perform specialized procedures like filing claims in court, releasing liens, and communicating lien pay off amounts to preserve the States interest in tax debt and/or satisfy taxpayer requests.
4. Learns to research the status of warrant checks, review lien bills for duplication, and performs related actions including requests to cancel and re-issue as necessary.
5. May process payments received and reconcile them against internal and external account records.
6. Learns to provide answers and information directly to taxpayers and others using telephones, emails, and may work with walk-in taxpayers; communicates in a professional manner with internal and external customers in support of specialized collection activity and to resolve identified issues.
7. Learns to maintain paper/electronic files and runs routine/ad-hoc queries/reports to ensure accurate record keeping, record retention and record destruction requirements; References electronic databases and paper files for taxpayer information, outstanding liability, claim and lien information, and legal correspondence to assist with daily activities and respond to inquiries; Notates conversations and other important information into web-based tax management system as directed by division policy.

Competencies (KSA's)

Knowledge, Skills, Abilities, Competencies, and Tools/Equipment

1. Skilled in active listening, critical thinking, conflict resolution, and written and verbal communication and comprehension.
2. Competent in time management, problem solving and sensitivity, and shows skilled behaviors for Integrity & Trust.
3. Working knowledge of general math and computer software and applications, including Microsoft Office tools.
4. Ability to operate general office equipment.