PROJECT DIRECTOR - 64745

Executive Service

This position is designated as hybrid.

Who we are and what we do:

Reports to the Director for End Point Management within Strategic Technology Solutions, is responsible for leading a team of IT professionals who will focus on providing End Point services for the state.

Key Responsibilities:

1. Provide direction and assigns priorities to assigned End Point service teams.
2. Maintain and promote effective customer service relationships with users, business owners, vendors and agency staff to inform them of services offered by assigned end point service teams.
3. Ensure that work performed meets defined standards and audit requirements.
4. Ensure all process and procedures are properly documented for assigned End Point service teams.
5. Provide recommendations to agencies by identifying their technology challenges and offering solutions to meet their business needs.
6. Develop and align strategies based on performance metrics and business requirements for assigned end point service teams.
7. Manage customer expectations and negotiate solutions to complex problems with customers and vendors as it relates to assigned end point service teams.
8. Develop objectives for assigned team to measure and improve organizational efficiency and performance.
9. Provide input into the allocation of budgeted funds within functional area to ensure that highest priority projects have sufficient monetary resources.
10. In coordination with the Director, review and approve staffing, cost, revenue and timelines needed to complete projects to meet the strategic plan of the organization.
11. Develop and maintain service level agreements for assigned End Point service teams.
12. Monitor work requests, incidents, change requests to ensure customer needs are being met timely and resource workload is balanced.
13. Oversee the team's performance through Service Now (SNOW) metrics, key performance indicators, service level agreements, and other metrics and indicators to identify trends and proactively anticipate problems.
14. Develop and maintain individual performance plans to evaluate team member's performance and adhere to the state's performance evaluation policies.
15. Communicate status of responsibilities with management, peers, subordinates and customers via verbal and written mediums.

Minimum Qualifications:

Bachelor's degree in an IT or Business-related field. Relevant professional information technology experience may be substituted for the required degree.

1. Five years of experience managing IT staff in a large organization.
2. Two years of managerial experience.
3. Excellent interpersonal, written, and verbal communication skills.
4. Excellent time management, organization, and prioritization skills.

Preferred Qualifications:

1. Prior state government experience is a plus.
2. Prior experience with Microsoft Active Directory, Exchange, SCCM, Symantec, SharePoint and TEAMS is a plus.

Pursuant to the State of Tennessee's Workplace Discrimination and Harassment policy, the State is firmly committed to the principle of fair and equal employment opportunities for its citizens and strives to protect the rights and opportunities of all people to seek, obtain, and hold employment without being subjected to illegal discrimination and harassment in the workplace. It is the State's policy to provide an environment free of discrimination and harassment of an individual because of that person's race, color, national origin, age (40 and over), sex, pregnancy, religion, creed, disability, veteran's status or any other category protected by state and/or federal civil rights laws.