THP DISPATCHER - 01212025-64817

Job Information

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF SAFETY & HOMELAND SECURITY, HIGHWAY PATROL DIVISION, DAVIDSON COUNTY

A security Clearance Background will be conducted prior to employment.

For more information, visit the link below:
https://www.tn.gov/content/dam/tn/safety/documents/MemoHiringProcessDuration.pdf

This position comes with a 10% salary increase for a shift differential. The total monthly salary will be $3,954.50.

Qualifications

Education and Experience: Education equivalent to graduation from a standard high school and two years of full-time communications dispatching experience and possession of current certification in active status as an APCO certified Communications Training Officer.

Necessary Special Qualifications: Applicants for this class must:

1. Be at least eighteen (18) years of age;
2. Be a citizen of the United States;
3. Have a good moral character, as determined by investigation;
4. Complete a criminal history disclosure form in a manner approved by the appointing authority;
5. Agree to release all records involving their criminal history to the appointing authority;
6. Supply a fingerprint sample in a manner prescribed by the TBI for a fingerprint based criminal history records check;
7. Not have been convicted or pleaded guilty to or entered a plea of nolo contendere to any felony charge or to any violation of federal or state laws or city ordinances relating to force, violence, theft, dishonesty, gambling, liquor, or controlled substances, Tennessee Code Annotated 7-86-205;
8. Not have been discharged under any other than honorable conditions from any branch of the United States armed forces;
9. Pass a physical examination administered by a licensed physician that is consistent with the Americans with Disabilities Act and that relates to the essential functions of the position;
10. Upon appointment, successfully complete a prescribed course of instruction approved by the Tennessee Public Safety Committee;
11. Have certification as a Communications Training Officer (CTO).

Applicants for positions in the Department of Safety and Homeland Security and the Tennessee Wildlife Resources Agency must pass a psychological evaluation administered by a licensed mental health professional that is consistent with the Americans with Disabilities Act and that relates to the essential functions of the position.

Examination Method: Education and Experience, 100%, for Preferred Service positions.

Overview

Summary: Under general supervision, is responsible for communications equipment operations work of average difficulty in operating teletype and two-way radio equipment in receiving and transmitting law enforcement, disaster and/or weather information; and performs related work as required.

Distinguishing Features: This is the working-level classification in the THP Dispatcher sub-series. An employee in this class leads employees to perform shift work, on a rotating basis, in receiving law enforcement, disaster and/or weather information, by telephone, teletype and two-way radio, and transmitting messages based on this information to the most appropriate agencies or individuals. Work involves training and making decisions on the most appropriate agencies or individuals to receive the information and preparing and maintaining communications logs and statistical reports.

Responsibilities

Interacting with Computers:

1. Assists troopers and law enforcement personnel with locating families for next of kin notifications.
2. Advanced knowledge of geography and systems, to include Tennessee Advanced Communications Network (TACN), to anticipate assisting dispatch taking calls, Troopers and citizens.
3. Conducts inquiries for immigration/naturalization status.
4. Conducts hit confirmations with entering agencies on stolen/wanted or any other NCIC entries, including but not limited to license plate readers.
5. Accesses road maps and provide directions to road personnel and the public.
6. Conducts CAD searches to obtain general information such as crashes, trooper times, vehicle information.
7. Enters/queries gang related information.
8. Leads in ensuring timely and accurate entries of all records in NCIC.
9. Monitors LoJack stolen vehicle tracking system.
10. Leads in updating road assignments in appropriate databases.
11. Leads in ensuring email notifications are sent regarding serious/critical incidents to the Command Staff and the Public Information Officers.
12. Resets expired/invalid passwords in the mobile data computer.

Monitor Processes, Materials, or Surroundings:

1. Monitors multiple channels and two-way radio for officer safety and provides emergency response to officers in distress.
2. Monitors the location and status of field law enforcement personnel by multiple channel two-way radio on a regular basis and dispatch additional law enforcement personnel to assist with handling certain situations.
3. Operates and monitors statewide emergency teletype and radio communications systems and receives notification of emergency or disaster situations, including hazardous materials spills, tornadoes, flash flooding and the search and rescue of specific individuals or groups; evaluates the nature of the emergency and notifies by telephone, teletype and/or multiple channel two-way radio, agencies or pertinent individuals with the expertise and/or authority to handle the situation.
4. Monitors hit detect when road personnel receive possible confirmation of stolen vehicles/articles or wanted persons and/or the terrorist watch list.
5. Monitors CAD for unit emergency alarm; check trooper status and send appropriate backup if fail to respond.
6. Ensures that road units are utilizing correct TACN talkgroup for the specific incident.
7. Verifies trooper/road personnel location and status to insure their safety during traffic stops, crashes, commercial motor vehicle inspections and motorists assists at the pre-assigned time intervals..

Performing for of Working Directly with the Public:

1. Provides 24-hour a day support to the road personnel and to the public.
2. Assists distraught, emotional and irate callers.
3. Communicating with children and the elderly involved in critical incidents.
4. Provides access to the appropriate interpreting service for non-English speaking calls for service pursuant to state and federal law requirements.
5. Provides motorist assistance, general assistance, emergency assistance, and public information and directions in an efficient, courteous, knowledgeable manner treating all customers with dignity and respect.
6. Keeps the public informed about road closures and hazardous road conditions.

Performing Administrative Activities:

1. Oversees the updating of wrecker call lists/logs.
2. Oversees the updating of department personnel, other agency contact information in CAD and maintain call out lists for road personnel and dispatcher, to include Chaplains.
3. Notifies Consulate regarding foreign nationals that have been arrested/detained, seriously or fatally injured in crashes.
4. Completes required reports, forms and documents within the established time frames, (including but not limited to travel claims, time and labor, collection and reporting trooper activity, entering serious or fatal crash report).
5. Stays up-to-date on work schedule of self and co-workers to ensure shifts are covered.
6. Completes all requested forms and documents prior to commissioned members court appearance such as but not limited to certified driving histories and criminal histories. Disseminate subpoenas for court to troopers/road personnel.
7. Leads and ensures all messages are relayed to road personnel from the public.
8. Obtains proofs of compliance for accreditation process.

Communicating with Supervisors, Peers, or Subordinates:

1. Dispatches additional resources for natural and man-made disasters.
2. Serving as communications liaison during critical incidents and special assignments.
3. Demonstrates adaptability and flexibility when working with co-workers, subordinates, and management to complete a job. Demonstrates a sense of cooperativeness by remaining open and positive when receiving direction or constructive feedback.
4. Notifies public information office of critical incidents to ensure public awareness and safety.
5. Demonstrates clear, effective communication in individual group settings.
6. Completes accurate reports and keep supervisor and others fully informed on work status, issues and problems that need resolution.
7. Ensures supervisor is informed of ongoing situations during shift.

Getting Information:

1. Answers multiple telephone calls, monitoring, transmitting and receiving information on multiple channel two-way radio, and entering data into computer system.
2. Provides liaison functions by receiving and properly handling, directing or prioritizing calls for emergency and non-emergency needs to and from THP units, other public safety agencies, and the public as well as critical incident intelligence.
3. Receives law enforcement information by telephone, teletype, and multiple channel two-way radio, and transmits messages based on this information to the appropriate law enforcement agencies or personnel; receives and transmits information on motor vehicle crashes, fatalities, and hazardous weather conditions and handles communications requests for information regarding driver's license, motor vehicle or boat title and registration, wanted or missing persons, and wrecker and ambulance services.
4. Gathers information and refer calls for service to the appropriate agencies when necessary.
5. Conducts inquiries for guns, drugs, and illegal smuggling, human trafficking.

Making Decisions and Solving Problems:

1. Anticipates routes of travel, traffic and weather conditions and obstacles to advise troopers/officers during pursuits.
2. Knows which units to utilize, refer calls for service, prioritize calls for service, determine the appropriate support agencies to send, what notifications have to be made.
3. Assists with problem resolution and decision making during shifts.
4. Notifies appropriate authorities of equipment failure.
5. Maintains confidentiality of law enforcement sensitive information and documents in compliance with laws and policies.

Process Information:

1. Processes limited, vague and sometimes false information to make positive identification of individuals and/or property. Decides what information is needed to complete the task.
2. Analyzes database information to assist trooper/other law enforcement agencies in investigations.
3. Receives weather information and forecasts by teletype, multiple channel two way radios, electronically and transmits information to road personnel and other appropriate emergency agencies.
4. Submits suspicious activity reports to Fusion Center relating to possible terrorist or homeland security matters

Training and Teach Others:

1. Identifies the educational needs of others, assist in developing training programs, and conduct on the job training.
2. Develops daily observation reports, task lists and administer tests to trainees in the CTO program.
3. Mentors less experienced co-workers

Documenting/Recording Information:

1. Creates, updates, and documents all requests for service and other data into CAD.
2. Prepares and maintains essential logs and pertinent statistical data and reports on motor vehicle crashes, fatalities, and/or emergency or disaster situations.
3. Ensures that all case files are current, submit status reports per established time frames and keep management apprised of case events as they occur.

Establishing and Maintaining Interpersonal Relationships:

1. Assists the other operators on duty and operating as a team.
2. Conducts shift briefing and passes along information to on-coming operators and road personnel.
3. Takes lead in establishing and promoting a positive working environment.

Evaluating Information to Determine Compliance with Standards:

1. Interprets, complies and keeps up-to-date with all department general orders, policy and procedure and guidelines while performing daily activities.
2. Maintains up-to-date information on traffic incident management, prison escape plan, emergency management, etc.
3. Maintains confidentiality of law enforcement sensitive information and documents in compliance with laws and policies.

Updating and Using Relevant Knowledge:

1. Keeps up-to-date on general orders, policies, procedures and standards.
2. Attends required training and maintain required certification, including but not limited to, public safety telecommunicator course, TIES, NCIC, NIMS, Amber Alert, CPR, Respectful Workplace, Customer Service, CAD, on-the-job training by the Communications Training Officer (CTO), new database training, TDOT Fog Zone training, TDOT Smart Way training, CJIS training.
3. Maintains and updates records, telephone lists, manuals, reference material to ensure compliance with directives and standards for use of dispatch personnel.

Competencies (KSA's)

Competencies:

1. Decision Quality
2. Action Oriented
3. Process Management
4. Motivating Others
5. Developing Direct Reports and Others
6. Conflict Management
7. Standing Alone
8. Peer Relationships
9. Customer Focus
10. Comfort Around Higher Management

1. Education and Training
2. Public Safety and Security
3. Geography
4. Telecommunication
5. Customer and Personal Service
6. Clerical

1. Critical Thinking
2. Judgment and Decision Making
3. Speaking
4. Active Listening
5. Complex Problem Solving
6. Writing
7. Instructing
8. Learning Strategies
9. Time Management
10. Service Orientation

1. Speech Recognition
2. Speech Clarity
3. Hearing Sensitivity
4. Problem Sensitivity
5. Oral Comprehension
6. Memorization
7. Auditory Attention
8. Inductive Reasoning
9. Written Expression
10. Time Sharing

Tools & Equipment

1. Computer
2. Telephone
3. Printer/Copier
4. MCC7500 Communications Console
5. Computer Aided Dispatch
6. Communications Training Officer Software

TN Driver Standards

State of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver qualifications:

• A valid driver's license
• For the past five years, the candidate's driver record must not have record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations.

Please include your Driver's License Information under the Licenses and Certifications section of your application.

**Agencies may allow an exception based on other factors.