DCS PROGRAM MANAGER - 01212025-64571

Job Information

State of Tennessee Job Information

LOCATION OF (1) POSITION(S) TO BE FILLED: DEPARTMENT OF CHILDREN'S SERVICES, CHILD AND FAMILY MANAGEMENT DIVISION, DAVIDSON COUNTY

Qualifications

1. A valid vehicle operator's license may be required for employment in some positions;
2. Applicants for this class must have no conviction of a felony;
3. Applicants must be willing to be fingerprinted and must have their fingerprints on file with the Department of Children's Services (TCA 71-3-533);
4. Applicants must authorize release on any investigative and criminal records obtained by the Federal Bureau of Investigation to the Department of Children's Services (TCA 38-6-114; TCA 71-3-533).

Overview

Responsibilities

1. Review case notes and other relevant documentation to assess the quality of case management services provided to children and families.
2. Evaluate the work of staff and volunteers to ensure that programs are of appropriate quality.
3. Evaluate the work of staff and volunteers to ensure that resources are used effectively.
4. Review documentation of program service delivery to ensure adherence to departmental policies and procedures.
5. Evaluate reports that detail past service achievements and present outcomes/measurements in order to meet expected goals for future service delivery.

1. Analyze systemic influences that impact case management and make recommendations to improve efficiency and quality of the organization, its operations and services.
2. Analyze individual influences that impact case management and make recommendations to improve efficiency and quality of services provided.
3. Recruit, interview, and hire or sign up volunteers and staff to ensure effective service delivery.
4. Supervise and participate in the development and writing of policies and procedures to enhance safety, well-being, and permanency for children.
5. Review and approve recommendations for changes to program delivery to enhance program efficiency.

1. Prepare and maintain records/reports involving casework quality in order to provide data to senior leaders.
2. Provide consultation, guidance, and coaching to peers and/or subordinates in order to increase skill level.
3. Maintain and distribute records/reports that detail the quality of casework in order to enhance continuity of service.
4. Maintain ongoing dialogue with leader and internal business partners to keep them informed of issues that may result in escalated complaints or require higher level review.

1. Issue response to complaints and inquiries based on review of relevant documentation to ensure services are being provided to internal and external customers as required by policy/procedure.
2. Perform liaison work with internal and external stakeholders to raise awareness and understanding of agency-provided programs.
3. Establish and maintain working relationships with other agencies/organizations in order to meet community needs and ensure that services are not duplicated.

1. Incorporate last minute and unscheduled tasks into current workload to ensure timely and accurate completion of work.
2. Organize and prioritize personal workload using calendars, lists to ensure timely and accurate completion of work.

1. Collect case information in-person or from electronic/paper files in order to generate reports and assess service quality.
2. Review current policies and procedures in order to provide accurate, up-to-date information to inquiries from internal and external customers.
3. Engage in regular contact with general public, people in other departments/divisions, or representatives from outside organizations for the purpose of furnishing or obtaining information.
4. Participate in team meetings in order to maintain awareness of policy, procedure, and best practice in order to promote consistency of application.

Competencies (KSA's)

1. Problem Solving
2. Ethics and Values
3. Decision Quality
4. Written Communication
5. Integrity and Trust
6. Listening
7. Functional and Technical Competency
8. Priority Setting
9. Managing Diversity
10. Approachability

1. Basic Clerical
2. Intermediate Sociology and Anthropology

1. Intermediate Critical Thinking
2. Intermediate Complex Problem Solving
3. Basic Reading
4. Intermediate Writing
5. Intermediate Judgment and Decision Making
6. Basic Time Management
7. Intermediate Speaking
8. Intermediate Systems Analysis
9. Intermediate Systems Evaluation
10. Intermediate Monitoring
11. Basic Active Listening
12. Intermediate Quality Control Analysis

1. Intermediate Written Expression
2. Intermediate Oral Expression
3. Intermediate Written Comprehension
4. Basic Deductive Reasoning
5. Basic Inductive Reasoning
6. Basic Oral Comprehension
7. Basic Speech Clarity

Tools & Equipment

1. Personal Computer (desktop/laptop)
2. Multi-Line Telephone Systems
3. Multi-Function Printer/Scanner
4. Fax Machine

1. Database Software e.g., Microsoft Access, Proprietary Software
2. Electronic Mail Software e.g., Microsoft Outlook
3. Presentation Software e.g., Microsoft PowerPoint
4. Spreadsheet Software e.g., Microsoft Excel
5. Word Processing Software e.g., Microsoft Word
6. Diagramming Software e.g., Microsoft Visio

TN Driver Standards

State of Tennessee positions that may involve driving responsibilities require candidates to meet the following minimum driver qualifications:

• A valid driver's license
• For the past five years, the candidate's driver record must not have record of the following violations: driving under the influence (DUI), reckless driving, license suspension for moving violations, more than 4 moving violations.

Please include your Driver's License Information under the Licenses and Certifications section of your application.

**Agencies may allow an exception based on other factors.