Clerical Assistant 2 - Philadelphia South CSC

The Department of Human Services is searching for a Clerical Assistant 2 for the OIM Customer Service Center. At the OIM Customer Service Center, you will engage your customer service, typing and analytical skills while improving the lives of your fellow Pennsylvanians every day. The CA2 will interact with the public on a daily basis and provide clerical support that is vital to the process of administering life-sustaining public benefits. If you are looking to build a career, there are many opportunities for advancement in this large organization.

Apply today to join our dedicated team!

At the Philadelphia Customer Service Center, you will perform a variety of tasks related to processing incoming applications for initial and ongoing public benefits. These public benefits include but are not limited to: Supplemental Nutrition Assistance Program (SNAP, or "food stamps"), Temporary Assistance for Needy Families (TANF, or "cash assistance") and various types of Medical Assistance. This involves regular interaction with applicants and staff as well as processing incoming paper and electronic applications. Clerical Assistant 2s regularly provide guidance to the public about how to apply for benefits. They perform office functions such as scanning/indexing and delivering documents as well as data entry. They may also be responsible for tasks such as sorting and processing incoming and outgoing mail, maintaining documents and files, and may act as office timekeeper. Work may include light labor such as delivering or storing office supplies.

Interested in learning more? Additional details regarding this position can be found in the position description.

Work Schedule and Additional Information:

• Full-time employment, 37.5 hours per week.
• Work hours are 8:30 AM to 5:00 PM, with a 1-hour lunch.
• Travel and overtime as needed.
• Free parking at this facility.
• DHS provides excellent benefits, contractual pay increases, paid holidays and leave entitlements, opportunity for advancement and shift selection in addition to a great work environment.
• Work Conditions: Assigned duties are performed in a controlled office environment. In counties with District Offices, employees may be reassigned to different work sites due to operational needs. Reassignments will be made in compliance with contract language.
• Salary: Selected candidates who are new to employment within the Commonwealth of Pennsylvania will begin employment at the starting annual salary of $35,306 (before taxes).
• You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.

QUALIFICATIONS

Minimum Experience and Training Requirements:

• Six months as a Clerical Assistant 1 (commonwealth title); or
• Graduation from high school; or
• An equivalent combination of experience and training.

Other Requirements:

• You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency.
• You must be able to perform essential job functions.

• A conditional offer of employment will require submission of criminal history reports. See hiring agency contact information.

How to Apply:

• Resumes, cover letters, and similar documents will not be reviewed, and the information contained therein will not be considered for the purposes of determining your eligibility for the position. Information to support your eligibility for the position must be provided on the application (i.e., relevant, detailed experience/education).
• Your application must be submitted by the posting closing date. Late applications and other required materials will not be accepted.
• Failure to comply with the above application requirements may eliminate you from consideration for this position.

Veterans:

• Pennsylvania law (51 Pa. C.S. *7103) provides employment preference for qualified veterans for appointment to many state and local government jobs. To learn more about employment preferences for veterans, go to www.employment.pa.gov/Additional%20Info/Pages/default.aspx and click the Veterans' Preference tab or contact us at ra-cs-vetpreference@pa.gov.

Telecommunications Relay Service (TRS):

• 711 (hearing and speech disabilities or other individuals).

If you are contacted for an interview and need accommodations due to a disability, please discuss your request for accommodations with the interviewer in advance of your interview date.

The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.

• Completing the application, including all supplemental questions, serves as your exam for this position. No additional exam is required at a test center (also referred to as a written exam).
• Your score is based on the detailed information you provide on your application and in response to the supplemental questions.
• Your score is valid for this specific posting only.
• You must provide complete and accurate information or:
  • your score may be lower than deserved.
  • you may be disqualified.