Risk Management Specialist

Seize the opportunity to make an impact as a Risk Management Specialist within our vibrant Company Vehicle Operations Team. As the guardian of our company's transportation safety, you will play a pivotal role in minimizing risk and ensuring the smooth operation of our vehicle fleet, contributing to a secure and efficient business landscape.

Primary responsibilities include:

• Manage the Review Board process for policy violations - includes information gathering, documentation, tracking & reporting, making disciplinary recommendations, and all communications with the program participant and other corporate departments (Human Resources, Lapeer Road Marshaling Center, Legal etc.). Ensure compliance with all Review Board decisions (vehicles turned in, fees are paid, administrative file is complete).
• Serve as the primary DriverCare website administrator to analyze driver record data and identify systems issues or potential Review Board cases.
• Collaborate with our claims/automated driving record vendor (CEI) to ensure Company Car and Stellantis business needs are being met.
• Oversee the entire claim process by working closely with body shops to ensure the repairs are completed in a timely manner and analyze and investigate claim reports that could present a potential for corporate risk.
• Assist in the development and implementation of various risk management initiatives and administer targeted training modules for program participants.
• Develop reporting and analysis procedures for claims process.
• Coordinate and communicate with all Stellantis departments, employees, dealers, and auction houses for problem resolution.

Basic Qualifications:

• Bachelor's degree
• At least 3 years of customer service experience required
• Strong interpersonal and communications skills both written and verbal
• Capable of interacting with all levels of employees effectively
• Highly organized and detail oriented
• Excellent analytical, customer service and problem-solving skills
• Proficient in Microsoft Office

Preferred Qualifications:

• Strong interpersonal and communications skills both written and verbal
• Capable of interacting with all levels of employees effectively
• Highly organized and detail oriented with excellent analytical, customer service and problem-solving skills
• The candidate must be able to keep sensitive information completely confidential
• Corporate Investigations, Business Practice Office or Risk Management experience is a plus