Solutions Engineer

About us

At Auctane, we are united by a passion to help businesses deliver - whatever their size, wherever they are, and however they operate. We make it possible for businesses to meet the ever-changing requirements of their industry and customer expectations. Auctane products enable hundreds of thousands of businesses to annually mail and ship billions of items - over $200 billion worth - to recipients around the globe.

The Auctane family of mailing and shipping software products includes ShipStation, Stamps.com, ShipStation API, Endicia, Metapack, GlobalPost, Packlink, and Return Rabbit. Our partners include Amazon, UPS, USPS, eBay, BigCommerce, Shopify, WooCommerce, and Walmart.

Our values

Win as One. Delight Customers. Deliver Great Outcomes.

About the role

At Auctane a Solutions Engineer is an experienced operational and technical sales professional who works with clients on-site to identify their needs and develop customized business solutions using Auctane's products and services with a strong understanding of the small parcel shipping industry. They work closely with the sales team to understand the client's business, logistics, and IT environment, and then design and present solutions that meet those needs. An Auctane Solutions Engineer also plays a key role in the pre-sales and implementation process, providing operational and technical support to the sales team and answering any operational and technical questions clients may have.

Solutions Engineers play a vital role in the success of any logistics and technology company. They are the bridge between the sales teams and product teams, and they are responsible for ensuring that clients have the best possible experience with the company's products and services. Auctane has many solutions directly tied to their product and services and many more tied to their partners. An Auctane Solutions Engineer is the subject matter expert understanding these solutions and the monetization impact they being to Auctane and the client.

Sales Perks:

• Fully Paid Annual International President's Club Trip (Auctane Employee Plus One)
• Exciting and Motivating Annual Global Revenue Kick Off Week at HQ in Austin, TX
• Competitive Compensation Packages

Location

• This is a remote position based in the eastern region of the U.S. Ideal candidates will be located in Philadelphia, PA, Arlington, VA metro area, D.C., or Baltimore, MD.

For PA, DC, MD and VA applicants, base salary is $100K and 25% variable commission.

Travel Requirements

• Up to 75% spent in the field.

What will you be doing?

• Serve as primary logistics, operational and technical sales point of contact for Auctane sales teams and clients during the pre-sale's engagement and implementation process.




• Develop logistical, operational, and technical solutions for both internal sales teams and clients.
• Leverage the "ShipMatch" process to match clients to both the proper technology and mix of carriers to meet the client's needs.

• Build and deliver customized analysis and proposals to drive customers to adopt Auctane technology and shipping solutions quicker.




• Demonstrate a master level of understanding of Auctane and partner technology solutions.
• Clearly articulate, both written and verbally, the key value propositions of the solution.
• Deliver product demonstrations tailored to the prospect's defined needs.
• Analyze and present shipping data to meet client's expressed needs.

• Develop and maintain a deep understanding of both Auctane's carrier and technology solutions.




• Maintain a close working relationship with the Product and Engineering teams to fully understand changes to the platforms and carrier agreements and offerings.
• Become familiar with all documentation, and become able to quickly find necessary resources.
• Be able to articulate the different solutions available to client's and the sales teams.

• Collaborates with other Auctane departments to ensure Sales commitments, technical solutions, and marketing programs are successful.




• Communicates technical gaps and opportunities to the Product and Engineering teams to improve product adoption and usability.
• Document success and failures tied to Auctane products that impacts sales both positively and negatively.

What are we looking for?

• Bachelor's degree preferred or equivalent work experience.
• Three or more (3+) years of technical selling experience preferred.
• Three or more (3+) years of shipping/eCommerce industry experience preferred,
• API and application development skills preferred.
• Ability to use Excell/Google sheets at a strong level preferred.

What will make you stand out?

• Strong persuasion skills to motivate decisions with positive outcomes.
• Ability to work closely with other teams and team members.
• Excellent verbal and written communication skills, listening, questioning.
• Deep understanding of the ecommerce fulfillment market and value proposition.
• Strong analytic skills to perform market and competitive analysis.
• Ability to write market requirement documents.
• Deep technical understanding of technical platforms, familiarity with the software development lifecycle.
• Ability to communicate disparate system requirements and business value.
• Ability to translate business needs into system or process requirements.

What do we offer?

• Take the reins of your time off with our Flex Time Off policy - because work-life balance should always be in your hands!
• We offer 12 paid holidays for all of our US employees!
• 401k employer matching program - because your future deserves a friendly boost!
• We conduct annual merit reviews to recognize and reward your hard work and achievements.
• Health and Wellness: The well-being of our team is super important to us. Choose from different options that include medical, dental, and vision plans.
• Employee Assistance Program. We offer up to 8 free mental health sessions.
• We offer gym discounts to help you stay fit and healthy!
• We offer education reimbursement to all employees, ensuring that you can pursue your educational goals while excelling in your career with us. Invest in your future and let us support your growth every step of the way.
• Employee Referral Program! We reward employees helping us find top talent!
• An inclusive and upbeat work environment. The personality and opinions of each of our team members are important and valid; we aim to offer all employees a safe environment where they can be themselves and thrive.
• Attractive HQ in the heart of central Austin, Texas.

Additional Position Duties: (The following is a list of what all employees, except those with medical accommodation, may be regularly required to do.)

• Sit for prolonged periods of time
• Utilize wrist and hands for a prolonged period of time
• Walk short distances
• Stand for short periods
• Speaking and conversing with others
• Lift up to 25lbs without assistance up to chest height

Equal Opportunity Employer/Veterans/Disabled

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