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Technical Service Manager

International Flavors and Fragrances
parental leave, 401(k)
United States, Iowa, Cedar Rapids
Aug 08, 2025

Job Summary

What's next in your career? If it's working on cutting-edge solutions in food, health, and sustainability, you're in the right place.

IFF is a global leader in flavors, fragrances, food ingredients and health & biosciences, we deliver sustainable innovations that elevate everyday products.

Health & Biosciences:Channeling our passion for nature and bioscience into sustainable, life-enhancing technologiesthat powerinnovative solutions across healthcare, food, consumer and industrial markets.

The role is a remote role tied to our Cedar Rapids, Iowa location. Be part of a customer-focused, passionate where together we can achieve greatness and make a real impact. Your potential is our inspiration.

Where You'll Make a Difference

  • Customer facing, technical resource that is responsible for the technical success of IFF animal nutrition enzymes, DFMs and betaine with customers.
  • In field application of products going into feed mills, which include mill audits and equipment evaluation
  • Being a key part of product-related equipment design and installation oversight into feed mills
  • Utilizing technology and troubleshooting skills to identify and propose improvements to help improve and optimize customer application of DuPont products.
  • Being a technical point of contact to feed milling and related areas for nutritionists and live production.
  • Successful communication of key product concepts with customer staff (from nutrition, purchasing, live production, veterinary, etc).
  • Assisting customers in product use and application by providing technical support including in-feed activity reporting
  • Providing on-going product application support, technical service and feed analytics to customer accounts and sales staff.

What Makes You the Right Fit

  • Bachelor of Science with 5+ years of experience in feed production, compounding, or equipment technical service/support; or Master of Science with 2+ years of industry experience.
  • In-depth knowledge of U.S. poultry and/or swine industry production practices.
  • Familiarity with feed mill operations and application of in-feed products such as enzymes, direct-fed microbials, or betaine.
  • Proven ability to manage and oversee equipment design and installation projects.
  • Strong communication skills with the ability to interpret, present, and explain technical data effectively.
  • Self-motivated and capable of prioritizing and managing multiple tasks independently.
  • Experience interfacing with customers and collaborating within sales team environments.
  • Proficient in MS Office and software tools related to feed milling or equipment design/installation.

How Would You Stand Out?

  • Advanced experience with automation technologies or digital tools used in feed milling or equipment installation, such as PLC systems or CAD software. Demonstrated success in cross-functional collaboration, especially with R&D, sales, or technical service teams to drive customer-focused solutions. Professional certifications or training in animal nutrition, feed manufacturing, or equipment engineering

Why Choose Us?

  • Remote role
  • Learning and development programs
  • Our benefits package includes medical, dental, vision, 401k, vacation, holidays, paid parental leave (maternity and paternity), and an annual bonus plan.

Compensation ($110,000 - $155,000) is based on a variety of factors including but not limited to work experience, skills, certifications, and location.

We are a global leader in taste, scent, and nutrition, offering our customers a broader range of natural solutions and accelerating our growth strategy. At IFF, we believe that your uniqueness unleashes our potential. We value the diverse mosaic of the ethnicity, national origin, race, age, sex, or veteran status. We strive for an inclusive workplace that allows each of our colleagues to bring their authentic self to work regardless of their religion, gender identity & expression, sexual orientation, or disability.

Visit IFF.com/careers/workplace-diversity-and-inclusion to learn more

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