Practice Manager - Urology (Westwood)

Reporting to the Clinical Director, the Practice Manager for Clark Urology oversees the business and patient care support functions for the Department of Urology.
Responsible for FTE, call center and patient access, administrative and
financial analysis working within a proscribed budget, care coordination of
clinical services and communication, space management, safety reporting, policy
development and deployment.

Develops project plans to ensure
unit goals and effective operations of these clinical practices are met. Responsibility also includes following and adhering to personnel policy and procedure, hiring, recruiting qualified personnel. Work with Clinic Medical Director, operation
clinic leads/supervisors, Department Chair, Director of Operations and
Executive CAO to assure an overall effective operation. Supervise the MSO1, who
manages the day-to-day operations of Pediatric Urology and the Center for
Women's Pelvic Health.

Salary Range: $83,800 - $179,400 annually

• Bachelor's degree or equivalent combination of education and experience
• At least five years demonstrated skill in analyzing information, problems, situations and procedures to define objectives, identify pattern and
  formulate conclusions
• At least 5 years demonstrated experience in managing patient services
• Demonstrated skill in planning, managing and analyzing complete revenue and expenses
  budgets as assigned.
• Ability to creatively integrate competing demands of an outpatient setting into a productive working environment
• Ability
  to interact diplomatically and sympathetically with a patient population in varying degrees of health and effective communication with staff, faculty and the general public in conveying information
  to varying organizational levels
• Working knowledge of University policies and procedures to appropriately manage accounting systems, cashiering,
  risk management and personnel.
• Demonstrated skill and experience in developing Quality Improvement plans to include
  using the Lean Process (A3)
• Interpersonal
  skills and ability to communicate effectively
  and diplomatically with patients, staff and physicians; give and receive information, clarify policies, and mediate if necessary with
  patients, physicians, and technologists
• Ability to accept and carry out oral instructions accurately and work independently as well as a part of a team within a demanding
  environment
• Ability to prioritize work, handle multiple tasks to completion and make decisions on which course to follow for a particular situation
• Ability to work independently and follow through on assignments with minimal direction and supervision