Professional Services Lead Consultant

We are seeking a skilled and experienced Mimecast Professional Services Lead Consultant to join our team. In this role, you will play a vital role in both pre and post sales activities, collaborating closely with the Sales and Customer Services teams. Your primary responsibilities will include designing, presenting, and implementing Mimecast's Professional Services offerings for our customers. As a Lead Consultant, you will also mentor and support other team members, handle complex projects, and represent the team in engagements with various departments within Mimecast. Additionally, you will build strong relationships with our Support, Product Management, Engineering, Customer Experience, and Sales Teams, contributing to the ongoing success of our products.

What You'll Do:

• Assist customers in implementing Mimecast Services and ensure successful deployment

• Support email archive migrations from different email archive solutions

• Develop and deliver customized training on Mimecast Administration, End user tools, eDiscovery, and new features

• Escalate and track issues and feature requests with the Mimecast Support and Product Development teams

• Identify opportunities for upselling additional products and services

• Develop Professional Services proposals and review internal documents

• Collaborate with cross-functional teams to meet customer needs

• Mentor, onboard, and upskill newer team members

What You'll Bring:

• Proficiency in IT administration and support of Microsoft Exchange on prem, Microsoft Azure and Exchange Online, Google Workspace, or other email systems

• Advanced knowledge of technical requirements (from a client perspective) related to Mimecast implementations, including SMTP, LDAP(S), Active Directory, SSL Certificates, MX records, and journaling

• Familiarity with email archive solutions such as Enterprise Vault or others

• Experience with email gateway solutions like Mimecast, MessageLabs/Symantec Cloud, Proofpoint, etc.

• Strong technical skills in operating systems, desktop deployment, system administration, and/or technical architecture

• Comfortable using MS Office products (Word, PowerPoint, Excel, Visio) to develop pre-sales materials and project deliverables

• Exposure to Archive & Email Migration tools

• Familiarity with scripting technologies such as PowerShell, VBScript, and C#

• Understanding of Exchange and email migrations

• Ability to effectively communicate technical solutions to stakeholders

• Demonstrated experience in customer-facing positions, preferably as a professional services consultant

• Strong analytical skills for troubleshooting technical and project management issues

• Excellent communication and interpersonal skills, including the ability to interact with personnel at all levels, including C-level staff

What We Bring:

We are Mimecasters. And we are agents of change. We pride ourselves on fostering a supportive, inclusive, and dynamic environment where your expertise and leadership can truly shine. As part of our team, you'll collaborate with passionate professionals committed to safeguarding businesses globally with cutting-edge AI-powered security and resilience solutions.

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DEI Statement

Cybersecurity is a community effort. That's why we're committed to building an inclusive, diverse community that celebrates and welcomes everyone - unless they're a cybercriminal, of course.

We're proud to be an Equal Opportunity and Affirmative Action Employer, and we'd encourage you to join us whatever your background. We particularly welcome applicants from traditionally underrepresented groups.

We consider everyone equally: your race, age, religion, sexual orientation, gender identity, ability, marital status, nationality, or any other protected characteristic won't affect your application.

If you require any adjustments or accommodations due to a disability, or any other reason that may help you in your interview process, please let us know by emailing careers@mimecast.com.

Due to certain obligations to our customers, an offer of employment will be subject to your successful completion of applicable background checks, conducted in accordance with local law.