Technology Support Tech

Work directly with the Dean, Associate and Assistant Deans, Department Chairs and the Information Technology Specialist with the responsibility to provide support in the following areas:
1) Maintain the College of Science and Technology's website.
2) Maintain computer labs, which includes maintenance and upgrades of computes software, computer networks, and supervision of students in the cleaning and management of labs.
3) Supervise open labs.
4) Assist with the College's technology needs.

North Carolina Agricultural and Technical State University is an 1890 land-grant doctoral research university dedicated to learning, discovery, and community engagement. The College of Science and Technology integrates science, mathematics, and technology to advance knowledge and prepare the next generation of science and technology leaders. The College embraces the mission of the University as a land-grant doctoral research institution with a distinction in STEM by expanding new frontiers in science, creating novel technologies, developing innovative approaches to STEM teaching and learning, and formulating scientific and technological solutions that lead to transformative social and economic development. The College houses the departments of Applied Engineering Technology, Biology, Built Environment, Chemistry, Computer Systems Technology, Mathematics and Statistics, Physics, and the PhD Program of Applied Science Technology. The College is experiencing substantial growth in enrollment, faculty size, curricula, and research.

Provides technical support in planning, implementation, and ongoing operations of lab services. Implements designs, or methodologies developed by others.
Resolves software issues for standard office products including MS Office, and other software installed in labs.
Maintains preventive maintenance schedules for equipment in computer lab.
Creates and deploys software configurations to instructional computers in computer labs.
Provides software application support to users for the core college applications.
Implements and administers image and application deployment process and procedures.
Monitors physical security of assigned department assets; controls access to premises, observes user activities and facility utilization shifts, provides materials, training, and assistance as needed.
Reports technical problems which need to be addressed by improved policies or procedures.

Determines appropriate technical area or vendor to resolve problems.
Participates in installations, upgrades, configurations and moves.
Utilizes the Cherwell on-line help system to initiate and document all service requests and deliveries.
Researches and provides technical solutions where applicable to computer systems problems.
Performs computer trouble-shooting to diagnose system problems; analyzes hardware and software functionality; identifies, locates, resolves and Repairs problems within scope of authority; documents call records and results.

Performs routine and non-routine diagnostics and maintenance.
Assists with testing of new releases of software, vendor modifications, upgrades and patches.
Resolves routine and non-routine issues /problems for supported systems.
Installs/configures hardware and software.
Coordinates, assesses, performs preventative maintenance and implementation of hardware/software assisting with design, coding and debugging of operating software.
Resolves incident tickets and researches new technologies implemented.
Uses available system monitoring tools to improve efficiency of systems.
Communicates with vendors and/or higher level technical staff to resolve technical issues.
Documents non-routine procedures/workarounds/solutions.
Provides input into plans for updates and enhancements that will not interrupt system usage.
Communicates complicated technical issues into understandable terminology when communicating with users.
Participates as team member or technical lead on small and/or large projects as assigned.
Assists end-users in determining the correct hardware/software technologies.
Maintains and updates workstations, equipment, and peripherals; researches and tests new software; installs software upgrades and enhancements; uses imaging software to create and deploy desktop computers.

Ensures functionality of equipment. Submits requisitions for additional supplies and maintenance of equipment.
Makes recommendations regarding improvements and updates for equipment, supplies, and software as needed.
Maintains schedule for lab hours. Supervises and coordinates the laboratory during scheduled times.
Assists students to access and utilize computer and/or web-based resources.
Serves as a technical resource for students in Computer Lab.
Reports problems or difficulties related to lab and/or operation.
Reinforces and maintains departmental policy regarding lab utilization.

You must complete and submit an electronic application for employment to be considered. Resumes will not be accepted in lieu of completing an electronic application. Applicants seeking Veteran's Preference must attach a DD 214 form. Certificate of Release or Discharge from Active Duty with your application during the process of applying to the job posting. Final candidates are subject to criminal and sex offender background checks. North Carolina A&T State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States. North Carolina A&T State University is an Equal Opportunity and Affirmative Action Employer. No one who applies or seeks employment will be denied admission to or employment at North Carolina A&T State University on the basis of race, religion, color, national origin, sex, age, disabling condition, veteran status, political affiliation, genetic information or sexual orientation and sexual identity.

Employee Benefits available to NC A & T permanent employees include the following and more: