New

Patient Access Services Supervisor - Ophthalmology, Westwood

University of California - Los Angeles Health
United States, California, Los Angeles
Apr 03, 2025
Description We're looking for a proactive and organized Supervisor to support our Retina clinic in Westwood! In this role, you will play a vital part in fostering a collaborative and efficient work environment by leading and supporting the administrative team. You will oversee daily operations, ensuring that both staff and patients experience a seamless and well-coordinated clinic workflow. Your leadership will help maintain a high level of teamwork, professionalism, and patient-centered service in this fast-paced, surgery-focused Ophthalmology practice. Responsibilities include, but are not limited to: Supervise administrative staff, including hiring, training, staff scheduling, and performance evaluations. Manage patient scheduling, insurance verification, and clinic workflow. Manage provider schedules, office operations, and material inventory. Oversee surgery coordination, including pre-op testing and patient counseling. Provide backup assistance to the front office as needed to maintain excellent patient service. Salary Range: $30.56-60.82 Hourly Qualifications Required: Minimum of two (2) years supervisory experience in a clinical setting, including organizing workflow to accomplish established objectives, training staff, and evaluating staff effectiveness. Familiarity with surgery scheduling systems, preferably with UCLA systems / CareConnect or ophthalmology, or both. Working knowledge of current third party payor systems including managed care and governmental programs; familiarity with current patient billing practices. Skill in setting priorities which accurately reflect the relative importance of job responsibilities. Strong organizational skills to effectively coordinate the patient care activities of the practice. Excellent interpersonal skills including the ability to deal effectively with patients who are under stress. Familiarity with computerized patient appointment scheduling and registration systems, preferably CareConnect. Ability to follow-through with tasks under minimal supervision and ability to prioritize work effectively. Ability to organize and maintain patient records efficiently. Ability to perform under the stress of frequent interruptions and/or distractions. Preferred: Working knowledge of ophthalmology terminology. Experience managing patient care activities in a medical practice.