Business Analyst

Join us and make YOUR mark on the World!

Are you interested in joining some of the brightest talent in the world to strengthen the United States' security? Come join Lawrence Livermore National Laboratory (LLNL) where our employees apply their expertise to create solutions for BIG ideas that make our world a better place.

We are dedicated to fostering a culture that values individuals, talents, partnerships, ideas, experiences, and different perspectives, recognizing their importance to the continued success of the Laboratory's mission.

Pay Range

$111,600 $136,656 Anually for EO1.3

$133,950 $164,028 Anually for EO1.4

This is the lowest to highest salary we in good faith believe we would pay for this role at the time of this posting; pay will not be below any applicable local minimum wage. An employee's position within the salary range will be based on several factors including, but not limited to, specific competencies, relevant education, qualifications, certifications, experience, skills, seniority, geographic location, performance, and business or organizational needs.

We have an opening for an experienced Business Analyst to support the Enterprise Service Management Office (eSMO) in the Office of the CIO.This position will analyze, plan, and recommend solutions for eSMO to meet user requirements. In this role, you will cultivate strong partnerships with both IT and mission areas to influence eSMO's service delivery, gap assessment and design of business processes, and final requirements. Additionally, this role will serve as a liaison to bridge the gap between business needs and technical solutions to meet organizational goals and objectives. This position is within the Information Technology Solutions Division (ITSD) of the Computing Directorate, supporting the LivIT program.

This position offers a hybrid schedule, blending in-person and virtual presence. You will have the flexibility to work from home one or more days per week.

This position will be filled at eitherlevel based on knowledge and related experience as assessed by the hiring team. Additional job responsibilities (outlined below) will be assigned if hired at the higher level.

• Collaborate with functional experts to understand and analyze new and existing business processes, requirements, and workflows.
• Lead cross-functional project teams to gather and translate user requirements for designing and implementing ServiceNow solutions that align with business goals and objectives.
• Provide in-depth consultation to mission areas and IT to identify and evaluate standards and procedures, improving overall process efficiency to build fully functional business processes, evaluate ServiceNow requests, estimate the effort required for implementation, and recommend priority levels for enhancements or projects.
• Create and develop comprehensive user requirements documentation, including end-to-end process maps and data flows.
• Conduct and analyze demand for new requests, modifications, or enhancements to existing processes or system functionality, while identifying opportunities to optimize and improve functional processes.
• Develop presentation materials and training guides for consulting and training services on new and evolving features, solutions, and processes within ServiceNow; write test plans, use cases, knowledge articles for the execution of system implementations, upgrades, or enhancements, provide feedback on bugs, enhancements, access issues, and usability, train and mentor team members on business analysis and process improvement topics.
• Assist in organizational management and the adoption of new ServiceNow features or processes by developing metrics, reports or dashboards to provide insights into process effectivity, service performance and business metrics.
• Perform other duties as assigned.

Additional job responsibilities, at the E01.4 level

• Lead the analysis of complex development projects by leveraging IT Service Management (ITSM) tools and processes, both existing and new.
• Establishes practices and procedures for implementation and support of business process improvements or re-engineering efforts.
• Independently plan, conduct, and direct the analysis of current business processes, requiring an in-depth understanding of end-to-end processes.

• Ability to secure and maintain a U.S. DOE Q-level security clearance which requires U.S. citizenship.
• Bachelor's degree in relevant functional discipline or an equivalent combination of education and related experience.
• 6+ years of ServiceNow experience as a Business Analyst or in a similar role, with hands-on experience.
• Knowledge of and experience in developing business requirements documentation, process maps and training materials, analyze complex business processes and requirements, and identify, develop, and implement process improvements.
• Strong verbal and written communication skills, necessary to successfully collaborate in a team environment and interact, including various levels of leadership.
• Ability to multi-task in a dynamic work environment with general task definitions and manage concurrent tasks with competing priorities.
• Ability to approach difficult problems with enthusiasm and creativity, and to shift focus when necessary.
• Experience applying good judgment, discretion, and problem-solving skills to identify solutions and resolve issues.

Additional qualifications at the E01.4 level

• Advanced knowledge and extensive experience in end-to-end process design and implementation.
• Broad and significant experience in planning and directing the analysis and design of complex business or scientific processes for multiple change initiatives across organization; managing multiple integrated projects and leading business transformation activities using project management methodologies, practices, techniques, and tools.
• Experience in communicating vision effectively, preparing and presenting business process strategies and plans to all levels of management.

Qualifications We Desire

• Knowledge of ITIL principles and processes is preferred.
• ServiceNow, Process or ITSM certifications (e.g., SCRUM Master, ITIL Practitioner, Six Sigma) are a plus
• Knowledge of LLNL policies, practices, organizational structures, culture, and missions.

#LI-Hybrid

Position Information

This is a Career Indefinite position, open to Lab employees and external candidates.

Why Lawrence Livermore National Laboratory?

• Included in 2025 Best Places to Work by Glassdoor!
• FlexibleBenefits Package
• 401(k)
• Relocation Assistance
• Education Reimbursement Program
• Flexible schedules (*depending on project needs)
• Our values - visithttps://www.llnl.gov/inclusion/our-values

Security Clearance

This position requires a Department of Energy (DOE) Q-level clearance.If you are selected, wewill initiate a Federal background investigation to determine if youmeet eligibility requirements for access to classified information or matter. Also, all L or Q cleared employees are subject to random drug testing. Q-level clearance requires U.S. citizenship.

Pre-Employment Drug Test

External applicant(s) selected for this position must pass a post-offer, pre-employment drug test. This includes testing for use of marijuana as Federal Law applies to us as a Federal Contractor.

Wireless and Medical Devices

Per the Department of Energy (DOE), Lawrence Livermore National Laboratory must meet certain restrictions with the useand/or possession ofmobile devices in Limited Areas. Depending on your job duties, you may be required to work in a Limited Area whereyou are not permitted to have a personal and/or laboratory mobile devicein your possession. This includes, but not limited to cell phones, tablets, fitness devices, wireless headphones, and other Bluetooth/wireless enabled devices.

Ifyou useamedical device, whichpairs with a mobile device,you must still follow the rules concerningthe mobile device in individual sections within Limited Areas. Sensitive Compartmented Information Facilities requireseparate approval. Hearing aids without wireless capabilities or wireless that has been disabled are allowed in Limited Areas, Secure Space and Transit/Buffer Space within buildings.

How to identify fake job advertisements

Please be aware of recruitment scams where people or entities are misusing the name of Lawrence Livermore National Laboratory (LLNL) to post fake job advertisements. LLNL never extends an offer without a personal interview and will never charge a fee for joining our company. All current job openings are displayed on the Career Page under "Find Your Job" of our website. If you have encountered a job posting or have been approached with a job offer that you suspect may be fraudulent, we strongly recommend you do not respond.

To learn more about recruitment scams:https://www.llnl.gov/sites/www/files/2023-05/LLNL-Job-Fraud-Statement-Updated-4.26.23.pdf

Equal Employment Opportunity

We are an equal opportunity employer that is committed to providing all with a work environment free of discrimination and harassment. All qualified applicants will receive consideration for employment without regard to race, color, religion, marital status, national origin, ancestry, sex, sexual orientation, gender identity, disability, medical condition, pregnancy, protected veteran status, age, citizenship, or any other characteristic protected by applicable laws.

Reasonable Accommodation

Our goal is to create an accessible and inclusive experience for all candidates applying and interviewing at the Laboratory. If you need a reasonable accommodation during the application or the recruiting process, please use our online form to submit a request.

CaliforniaPrivacy Notice

The California Consumer Privacy Act (CCPA) grants privacy rights to all California residents. The law also entitlesjob applicants, employees, and non-employee workers to be notified of what personal information LLNL collects and for what purpose. The Employee Privacy Notice can be accessed here.