Customer Success Professional II

Annual Salary Range: $83,352 - $125,028

YOUR ROLE

This role is responsible for the day-to-day account execution activities (including order management, reporting/analysis, inventory management, SLA performance management, project management.This role supports an onsite, national, wireless customer.

WHAT ARE YOU GOING TO DO?

• Interface on behalf of the customer and the commercial organization to internal support functions including operations, IT, and finance.
• Responsible for identifying, prioritizing, and communicating functional and technical requirements of the client service portfolio to the appropriate cross-functional organizationsin order toensure delivery against all customer SLA's.
• This position is responsible for managing moderately complex to highly complex service solution delivery and program management and will lead the implementation of proposed/new solutions and execution of key customer projects.
• Work with account leadership on business transformation projects to drive efficiency and effectiveness of service delivery solutions improving overall program and financial performance.

WHAT ARE WE LOOKING FOR?

Education and Experience:

• High School Degree Required, Bachelor's degree preferred, not required
• 3-5 years of sales or account management experience
• Data mining and manipulation
• Moderate Excel experience

WHAT DO WE HAVE TO OFFER?

With a genuine culture of recognition, we want our employees to grow, develop and be part of our journey. We offer a benefits package with a focus on your wellbeing. This includes competitive Paid Time Off, 401(k), health insurance and an employee benefits platform that offers discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands, including important offerings like pet insurance.

We are a team in every sense, and we support each other and work collaboratively to achieve our goals together.

It is our goal that you will be compensated for your hard work and commitment, so if you'd like to work for one of the top Logistics providers in the world then let's work together to help you find your new role.

ABOUT TOMORROW

We value your professional and personal growth. That's why we share plenty of career opportunities for you to thrive within CEVA. This role can be the first step on your career path with us. You can stay in the same job family, find a new family to grow in (an almost limitless number of options) or find your own path. Join CEVA for a challenging and rewarding career.

#LI-KS1

Our Organization is an equal opportunity employer. It is company policy that there shall be no discrimination against any employee or applicant on the basis of race, color, creed, ancestry, ethnic origin, gender, sexual orientation, marital status, family status, disability and/or age (as prescribed by law).

Please note: Legitimate CEVA Logistics recruitment processes include communication with candidates through recognized professional networks, such as LinkedIn or via an official company email address: firstname.lastname@cevalogistics.com. We recommend that you do not respond to unsolicited business propositions and/or offers from people with whom you are unfamiliar.