Fraud Generalist

Recognized by the city of Alexandria as a Gold Employer, the State Department Federal Credit Union (SDFCU) is dedicated to providing outstanding opportunities and professional development. Headquartered in Alexandria, Virginia, with assets exceeding $2.9 billion, we understand that our success is driven by our talented team members.

At State Department Federal Credit Union, we are committed to attracting and retaining top talent to ensure our continued success. Our tradition of exceptional service extends not only to our members but also to our employees. Through comprehensive internal training and workshops, we nurture professional strengths and provide ample opportunities for career advancement. Are you ready to join our dynamic team? We offer competitive salaries, exceptional Health, Dental, and Vision insurance within the first 30 days of service, a matched 401(k) plan with up to 4% SDFCU contribution, and much more.

Benefits and Perks of Working at State Department Federal Credit Union Include:

• Diversity and Inclusion: Work in an environment that values and respects all team members.
• Paid Holidays: Enjoy 12 paid holidays a year, including your birthday.
• Flexible Work Options: Potential work-from-home options after the introductory period.
• Generous Paid Time Off: Ample vacation and personal days to maintain a healthy work-life balance.
• Tuition Reimbursement: Support for your ongoing education and career development.
• Commute/Parking Incentives: Financial incentives for your daily commute.
• Comprehensive Insurance: Access to excellent medical, dental, and vision insurance packages.
• Gym Reimbursement: Stay healthy with our gym membership reimbursement program.
• Team Bonding: Participate in company and team bonding events that foster a collaborative work environment.

Join us at SDFCU and be part of a team that values excellence, innovation, and professional growth.

State Department Federal Credit Union is seeking a Fraud Generalist. The Fraud Generalist will be responsible for triaging initial fraud complaints, monitoring transactions, and documenting and reporting fraud incidents. This role works closely with members and internal departments to resolve alerts, ensure regulatory compliance, and minimize financial losses. The ideal candidate will follow established processes and use designated tools to detect and report fraud, relying on set guidelines and procedures for decision-making. Additionally, the Fraud Generalist will identify and report fraud cases and trends to appropriate internal teams and law enforcement, as necessary.

If you're ready to make an impact in a growing organization and thrive in a role that blends precision with innovation, we'd love to meet you!

Essential Duties and Responsibilities:

• Monitors, reviews and reports transactions for potential fraud patterns and trends to senior investigators
• Reports fraud related issues in compliance with local, state and federal laws, regulations, and The Federal Privacy Act.
• Takes appropriate action to avert or minimize loss and compliance risk
• Researches and reports fraud and risk related cases to senior investigators for the resolution of sensitive and complex issues relating to fraudulent activity including:

1. researching, collecting and preserving all documents which may be used as evidence
2. interviewing witnesses and suspects
3. coordinating and collaborating with investigators and lawful agencies
4. preparing and filing written reports to law enforcement agencies
5. testifying in court for prosecuted fraud cases
6. process fraud claim transactions to accounts

• Escalates prepared fraud cases for review and processing to senior fraud investigators
• Stays updated on industry trends, emerging fraud schemes and regulatory changes
• Maintains a professional relationship with SDFCU employees, witnesses, subjects, law enforcement agencies, court representatives, attorneys, and other organizations.

Required Skills and Competencies:

• One to three years experience in fraud analysis, or a related area, preferably in the financial services industry.
• (1) AA or B.A. in Business, Criminal Justice or related field or (2) equivalent combination of education, credit union, banking, compliance and law enforcement experience.
• Knowledge of relevant laws and regulations (e.g. BSA, AML)
• Must be capable of passing a security investigation in order to obtain and maintain a U. S. Department of State building passes.
• Excellent analytical, time management, organizational, and problem-solving skills with the ability to multi-task and work in a deadline-driven environment.
• Strong computer skills and experience working with Microsoft Word, Excel and Adobe is necessary.
• Proficient written and verbal communication skills and the ability to work independently and collaboratively with other business units.
• Ability to work independently and as part of a team