Information Technology Specialist

This position requires an active Public Trust clearance or the ability to obtain a Public Trust clearance to be considered.

As required by our governmental client, this position requires being a US Citizen.

An Information Technology Specialist is responsible for managing and supporting various aspects of an organization's information technology infrastructure. They work with computer systems, networks, software, and hardware to ensure smooth operations and optimal performance. Their duties may include troubleshooting technical issues, installing and configuring software and hardware, providing user support and training, and maintaining system security. They collaborate with other IT professionals to implement IT projects and initiatives and stay updated with emerging technologies and industry trends. An Information Technology Specialist plays a critical role in maintaining the organization's IT infrastructure and ensuring the efficient and secure use of technology resources.

Compensation & Benefits:

Estimated Starting Salary Range for Information Technology Specialist: $84k - $104k

Pay commensurate with experience.

Full time benefits include Medical, Dental, Vision, 401K, and other possible benefits as provided. Benefits are subject to change with or without notice.

Information Technology Specialist Responsibilities Include:

• Troubleshooting and problem resolution of desktop/laptop, peripherals, hardware and installed software, including warranty tracking and repair for all hardware (Troubleshooting also includes clinic unique and specialized peripheral hardware and software)
• Problem identification and resolution
• Entering and retrieving work order data into help desk database
• Problem escalation (when required)
• Best practices documentation
• Applying security updates/patches as requested by base network managers
• Coordination with other network/communications agencies as required
• File Server and storage and maintenance support to include firmware, patches, updates, backup, and file restoration
• Assist in preparation to turn in Information Technology equipment to DRMO
• Assist as needed in inventory management program and new equipment deployment
• Removing/replacing IT equipment as needed
• Assist other communications agencies as required with upgrades, installations, etc.
• E-mail (Outlook) user front-end support
• Limited troubleshooting and problem escalation of cellular devices
• Troubleshoot web-based clinical applications
• Coordinating/assisting with 72d Communication Directorate or Defense Health Agency on connecting network drops to activate ports on switches/routers
• Troubleshoot problems associated with connectivity between End User Device (EUDs)/switches from/to other locations
• In-processing and out-processing members into the clinic
• Ticket Prioritization IAW Para 3.1.4
• Performs other job-related duties as assigned.

Information Technology Specialist Experience, Education, Skills, Abilities requested:

• Associate or bachelor's degree in information technology, Computer Science, or a related field (preferred).
• Proficiency in IT Help Desk support, including Level 2, Tier 2 troubleshooting.
• Strong knowledge of desktop/laptop computers, software, and peripheral hardware.
• Experience in LAN/WAN environments and network troubleshooting.
• Familiarity with Remedy and Cyberspace Infrastructure Planning System (CIPS) for ticketing and tracking.
• Effective communication and customer service skills for technical assistance.
• Diagnose and resolve end-user technical issues efficiently.
• Provide remote and on-site IT support for software, hardware, and network-related problems.
• Escalate incidents appropriately to CFP and GSC when necessary.
• Follow procedural documentation and ensure proper ticket tracking.
• Must pass pre-employment qualifications of Cherokee Federal.

Company Information:

Cherokee Nation Integrated Health (CNIH) is a part of Cherokee Federal - the division of tribally owned federal contracting companies owned by Cherokee Nation Businesses. As a trusted partner for more than 60 federal clients, Cherokee Federal LLCs are focused on building a brighter future, solving complex challenges, and serving the government's mission with compassion and heart. To learn more about CNIH, visit cherokee-federal.com.

#CherokeeFederal #LI

Cherokee Federal is a military friendly employer. Veterans and active military transitioning to civilian status are encouraged to apply.

Similar searchable job titles:

• IT Support Specialist
• Systems Administrator
• Network Administrator
• IT Technician
• IT Analyst

Keywords:

• IT infrastructure
• Network administration
• Technical support
• System configuration
• Cybersecurity

Legal Disclaimer: All qualified applicants will receive consideration for employment without regard to protected veteran status, disability or any other status protected under applicable federal, state or local law. Many of our job openings require access to government buildings or military installations. Candidates must pass pre-employment qualifications of Cherokee Federal.

Many of our job openings require access to government buildings or military installations. Candidates must pass pre-employment qualifications of Cherokee Federal.