ASST FIELD SERVICE MANAGER

Summary: Assists managing day-to-day activities for a specific service shop location. Works with Field Service Manager on budget planning and analyzing profits and loss statements.

Responsibilities:

* Supervise Field Service Technicians: Provide leadership and direction to field service technicians, including scheduling, training, and performance management.

* Act as Service Manager in the Field as directed by your supervisor: Assume the responsibilities of a service manager while operating in the field, including overseeing service teams, coordinating service activities, and resolving escalated issues.

* Project Management: Lead the planning, execution, and completion of service projects, ensuring adherence to project timelines, budgets, and quality standards.

* Technical Support: Serve as a technical resource for field service technicians, providing guidance on troubleshooting complex issues and implementing solutions.

* Customer Communication: Maintain regular communication with customers to understand their service needs, address concerns or inquiries, and ensure satisfaction with service delivery.

* Quality Assurance: Conduct inspections and audits of service work to ensure compliance with company standards, industry regulations, and customer requirements.

* Safety Compliance: Enforce safety protocols and procedures to promote a safe working environment for field service technicians and ensure compliance with occupational health and safety regulations.

* Inventory Management: Manage inventory levels of equipment, tools, and materials necessary for field service operations, coordinating procurement and replenishment as needed.

* Documentation and Reporting: Maintain accurate records of service activities, including work orders, service reports, and documentation of customer interactions. Prepare regular reports on service performance and key metrics.

* Continuous Improvement: Identify opportunities for process improvements, efficiency gains, and cost savings within the service department. Implement best practices and initiatives to enhance service delivery and customer satisfaction.

Supervisory Responsibilities

Assists with supervising 3 to 20 employees in the shop staff including administrative support, installers, and technicians. Carries out supervisory responsibilities in accordance with the organization's policies and applicable laws including providing of daily work direction, approving absences or overtime, and recommending or approving personnel actions. Responsibilities also include suggestions in regard to hiring, firing, advancement, and promotion of subordinate staff, which will be given significant weight. Administration of annual performance reviews and authorization of time tickets.

Education and/or Experience

Associate's Degree (A.A.) or equivalent from two year college or vocational school in electronics & wireless system repair; plus one to two years related work experience in electronic communications repair; or equivalent combination of education and experience.