Transportation Integration Specialist Job

Primary location:Lancaster,Pennsylvania
Relocation offered:No
Employment status:Full-Time
Travel:<10%
Non-compete:No

The estimated base salary range for this role is $65,000 - 85,000 per year.
Individual pay is based upon location, skills and expertise, experience and other relevant factors

What does it mean to work at Armstrong?

It means being immersed in a supportive culture that recognizes you as a key player in Armstrong's future. We are a large company with a local feel, where you will get to know and collaborate with leadership and your colleagues across the company.

By joining us, you'll have the opportunity to make the most of your potential. Alongside a competitive remuneration package, you will receive:

• A benefits package including: medical, dental, prescription drug, life insurance, 401k match, long-term disability coverage, vacation and sick time, product discount programs and many more.
• Personal development to grow your career with us based on your strengths and interests.
• A casual work environment where we have a recognition program for our team, and service awards. You will also be able to make the most of our fitness center and lunchtime cafe.
• A working culture that balances individual achievement with teamwork and collaboration. We draw on each other's strengths and allow for different work styles to build engagement and satisfaction to deliver results.

Reporting to the Transportation Manager, and Customer and Sales Operations, The Integration Specialist will work directly with IT, Transportation Analysts, Transportation Vendors and the Customer Focus Center Integration Support Specialists to drive all systems and technology related initiatives within Transportation. Executes tactics that improve cross-functional processes that drive effectiveness and efficiencies within the organization.

What's in it for you!

• Join an Award-Winning Team: Be part of a business recognized for excellence and innovation.
• Thriving Team Environment: Enjoy a workplace filled with camaraderie and a supportive team spirit.
• Exciting Opportunity: Leverage your expertise to mentor and inspire a dynamic team, fostering growth and development.

What you will do

Level I Essential Duties and Responsibilities

• Trouble shoots all Transportation related inquiries around process and technology.
• Creates support documentation for new or existing Transportation processes.
• Serves as primary support to Transportation during peak times.
• Assists in developing and maintaining Transportation procedures and best practices.
• Manages specialized Transportation needs of Distributor customers.
• Streamlines/automates customer service business processes to improve service with a specific view of the self- service environment.
• Exercises decision-making capabilities to quickly and effectively resolve issues.
• Owns Transportation Integration System testing.
• Effectively and efficiently communicates daily with internal customers and Teams to create positive customer experiences and to resolve any service issue.

Level II Essential Duties and Responsibilities (include all duties in Level I)

• Leads multi-functional teams to drive and integrate technology that enables business process.
• Drives change and process improvement efforts to deliver more effective and efficient solutions.
• Identifies change and end-use requirements for developing "transformational" projects for key business initiatives.
• Manages multiple Transportation processes that impact our customer base and the company.
• Develops and manages customer-driven performance measures and standards.

What Will Make You Successful

• A Bachelor's Degree in Supply Chain Management, Business Administration, or a related field is required. Equivalent experience may be considered in place of a degree.
• 2+ years of related work experience required.
• Extensive experience in customer-facing roles, committed to delivering exceptional service.
• Proficient in PC operations, with a solid understanding of Microsoft Suite.
• Strong organizational skills, capable of managing multiple priorities effectively.
• Exceptional verbal and written communication skills, dedicated to exceeding customer expectations.
• Deep customer empathy, passionate about driving revenue and business growth.
• Excellent interpersonal skills, essential for building and maintaining strong relationships.
• Proven ability to manage issues, scope, and quality, ensuring timely completion of responsibilities under strict deadlines.
• Ability to forge strong customer relationships and insights over the phone.
• Collaborative and consultative work style, thriving in a high-velocity, dynamic work environment.
• Highly skilled at multi-tasking, with the ability to quickly adapt and learn.

What Will Make You Stand Out

• Experience with Manhattan, SAP and Forkite programs.
• Innovative mindset, capable of thinking creatively and developing solutions outside the conventional framework.
• Ability to link business processes with product/technical solutions.
• Experienced in handling complex and escalated customer situations with professionalism and efficiency.
• Detail-oriented with a continuous improvement mindset, driving process enhancements and operational efficiency

Physical and Mental Demands

The demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to: sit for prolonged periods; repetitive motion of hands/wrists/fingers; concentrate and repeat the same physical or mental activities over and over; think analytically and be exact or highly accurate; make decisions such as to identify complex problems, develop options and implement solutions; work in a team; ability to maintain regular, punctual attendance consistent with the ADAAA, FMLA and other federal, state and local standards; pay attention to and remember details; communicate effectively including active listening to understand points being made, and asking appropriate questions and not interrupting inappropriately; speak to convey information effectively; write to communicate effectively as appropriate for the needs of the audience; read to understand work related documents; move between different physical locations within and between buildings; and push, pull, carry and lift in the normal course of travel.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Requires working indoors in environmentally controlled conditions with standard level of noise common to an office environment including office equipment and co-workers speaking to each other and on phones. Employees are required to wear personal protective equipment when entering the floor of manufacturing facilities based on the specific requirements of each location.

Why should you join Armstrong World Industries?

Armstrong World Industries (AWI) is a leader in the design and manufacture of innovative commercial and residential ceiling, wall and suspension system solutions in the Americas. With approximately $1.3B in revenue, AWI has about 3,600 employees and a manufacturing network of twenty-one facilities in North America.

At home, at work, in healthcare facilities, classrooms, stores, or restaurants, we offer interior solutions that help to enhance comfort, save time, improve building efficiency and overall performance, and create beautiful spaces.

For more than 160 years, we have built our business on trust and integrity. It set us apart then, and it sets us apart now, along with our ability to collaborate with and innovate for the people we're here to serve - our customers, our shareholders, our communities and our employees.

We are committed to developing new and sustainable ceiling solutions, with design and performance possibilities that make a positive difference in spaces where we live, work, learn, heal and play. It's an exciting, rewarding business to be in, and we're committed to continue to grow and prosper for the benefit of all of our stakeholders. We hope you join us.

Our Sustainability Ambition

"Bringing our Purpose to Life" - lead a transformation in the design and building of spaces fit for today and tomorrow.
We are committed to:

• Engaging a diverse, purpose-driven workforce;
• Transforming buildings from structures that shelter into structures that serve and preserve the health and well-being of people and planet;
• Pursuing sustainable, innovative solutions for spaces where we live, work, learn heal and play;
• Being a catalyst for change with all of our stakeholders; and
• Making a positive difference in the environments and communities we impact.

About the location (Lancaster PA)

Lancaster, PA. A great central location in South Central Pennsylvania, Lancaster is ideally situated for easy access to major metropolitan cities such as Philadelphia, Baltimore, Washington DC, and New York City. Lancaster offers a vibrant arts and entertainment community with wonderful historic sites, B&Bs, museums, great shopping, entertainment venues and restaurants.

Armstrong is committed to engaging a diverse, purpose-driven workforce. As part of our dedication to diversity, AWI is committed to Equal Employment Opportunity and all qualified applicants receive consideration for employment without regard for race, sex, color, national origin, ethnicity, gender, protected veteran status, disability, sexual orientation, gender identity, or religion. We are also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at by email at AWI talent acquisitionand let us know the nature of your request and your contact information. Requests for accommodation will be evaluated on a case-by-case basis. Please note that only inquiries concerning a request for reasonable accommodation will be responded to from this email address.

Come and build your future with us and apply today!